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PlayStation 5 owners report online issues following system update

Elden Ring error states servers "could not verify PlayStation Plus subscription".

PlayStation owners are reporting issues connecting to servers in Elden Ring, Grand Theft Auto, Call of Duty Vanguard and other games.

The issue follows the release this morning of Sony's new PlayStation 5 system software update.

Elden Ring fans are being greeted by an error message which states that Sony's servers "could not verify PlayStation Plus subscription".

Eurogamer Newscast: Elden Ring's first big patch detailed.

Initially, Elden Ring fans believed the game's own maintenance - also planned for this morning - was solely at fault. The planned work had seen multiplayer servers due to go offline for around an hour this morning, beginning 8am UK time.

A subsequent update on the Elden Ring Twitter account has now cautioned that "the server maintenance for PlayStation/Steam will be prolonged".

Still, users are confused why the game is displaying a PlayStation Plus error message about a subscription error. Eurogamer has attempted to connect to Elden Ring and seen the same error message ourselves on PlayStation 5:

'Could not verify PlayStation Plus subscription.'

Now, PlayStation owners are finding issues with other games' multiplayer servers as well, and reporting problems with their PlayStation Plus subscriptions being recognised.

It's a badly-timed issue, following last week's prolonged Gran Turismo 7 downtime. Eurogamer has checked GT7's servers today and these are still accessible.

We've contacted Sony for comment and will update when we hear back.

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Tom Phillips avatar

Tom Phillips


Tom is Eurogamer's Editor-in-Chief. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.

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