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2K Support admits customer support hack, warns affected users to reset passwords

Recommends running antivirus, turning on 2FA.

NBA 2K23 Arcade Edition
Image credit: 2K

2K Games, the publisher behind franchises such as Borderlands and BioShock plus sporting series such as NBA 2K and WWE 2K, has acknowledged its customer support services were hacked.

In a warning post on Twitter, 2K said it had become aware "an authorised third party illegally accessed the credentials of one of our vendors" and sent a "communication" to certain players containing a malicious link.

You should not open any emails or click any links you receieve from 2K Games' support account, the company warned.

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If you have clicked the link already, 2K says you should reset any passwords stored in your web browser, enable two-factor authentication, run an antivirus program, and check your own email to see if any forwarding rules have been added to spread the issue further.

2K's support portal has gone offline and will remain so while the company seeks to "address this matter". A further announcement will be made when the company deems it safe to go back online.

"We deeply apologise for any inconvenience and disruption that this matter may cause," 2K Games concluded. "We appreciate the ongoing support and understanding from our player communities."

Several high-profile hacks of tech and video game companies have recently hit the headlines - most notably, of course, the gargantuan leak of Grand Theft Auto 6 details taken from Rockstar's own servers.

Today, Bandai Namco also gave an update on its own recent hack, and said it could not guarantee personal details were not accessed.

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Tom Phillips avatar

Tom Phillips


Tom is Eurogamer's Editor-in-Chief. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.

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