If you click on a link and make a purchase we may receive a small commission. Read our editorial policy.

Sony defends slow PSN hack response

"It would have been irresponsible."

It took Sony nine days to inform the 70 million+ PSN account holders that their personal data - including credit card details - had been compromised at the hands of hackers.

Those nine days of drip-drip secrecy bred unnecessary mistrust towards Sony. Would the mood be different had Sony admitted earlier what was going on?

No, Sony Network Entertainment president Tim Schaaf has said - "If we'd responded earlier it would have been irresponsible." The company apparently had to learn more about the hacker intrusion first.

Schaaf spoke at a US House Energy and Commerce panel hearing watched by the Wall Street Journal.

He went on to snub allegations that Sony's security was out of date and rebutted that "it was quite a remarkable attack".

Republican Congresswoman Mary Bono Mack, who chairs the subcommittee panel that held the hearing, believes Sony could have acted quicker.

"Consumers have a right to know when their personal information has been compromised and companies have a responsibility to promptly alert them," she said.

Sony's PlayStation Network has now been restored in full, as the Store reopened yesterday. There are teething problems, however, which should subside as the surge of traffic calms.

But the hacking nightmare hasn't ended for Sony, as Sony Pictures last night lost the personal details of more than 1 million people to Lulzsec.

Sony expects the PlayStation Network hack bill to be £105 million by this time next year.

Will you support Eurogamer?

We want to make Eurogamer better, and that means better for our readers - not for algorithms. You can help! Become a supporter of Eurogamer and you can view the site completely ad-free, as well as gaining exclusive access to articles, podcasts and conversations that will bring you closer to the team, the stories, and the games we all love. Subscriptions start at £3.99 / $4.99 per month.

Tagged With

About the Author

Robert Purchese avatar

Robert Purchese

Senior Staff Writer

Bertie is senior staff writer and Eurogamer's Poland-and-dragons correspondent. He's part of the furniture here, a friendly chair, and reports on all kinds of things, the stranger the better.

Comments

More News

Latest Articles

Supporters Only

Eurogamer.net logo

Buy things with globes on them

And other lovely Eurogamer merch in our official store!

Eurogamer.net Merch