Rockstar has responded to reports of problems with the Xbox 360 version of Bully Scholarship Edition.
Gamers have been complaining that there are bugs in the game which cause it to freeze in the middle of play.
In a statement issued to Kotaku, Rockstar boss Sam Houser said the company is aware of the issue and is doing all it can to find a solution.
"It appears that some older 360s are experiencing frame-rate issues, freezes and other problems. You have our word that we never experienced any of this in QA - in any of our offices or at Microsoft," he stated.
"I am horrified, and we are now working around the clock to rectify this situation. Thanks to Neo-Gaf for bringing this matter to our attention. We love our games and put a huge amount of energy and care into making them all that they can be."
According to Houser, Rockstar "would never shove anything out the door - we never have and never will". He added, "We apologise to everyone affected for the inconvenience."
In the meantime, you could always opt for the Wii version of Scholarship Edition instead - or the PS2 game released back in 2006. That one was called Canis Canem Edit, you may recall, and won a fair bit of praise.
Look out for our review of both the 360 and Wii versions of Bully in the next few days.
Will you support Eurogamer?
We want to make Eurogamer better, and that means better for our readers - not for algorithms. You can help! Become a supporter of Eurogamer and you can view the site completely ad-free, as well as gaining exclusive access to articles, podcasts and conversations that will bring you closer to the team, the stories, and the games we all love. Subscriptions start at £3.99 / $4.99 per month.