Firmware 3.61 causing PS3s to overheat?
UPDATED: Sony responds.
UPDATE: A spokesperson for Sony told Eurogamer "We don't comment on rumours or speculation about our products."
ORIGINAL STORY: PlayStation 3's recent 3.61 firmware update is causing some consoles to overheat and shutdown, according to Rockstar Games.
A post on the developer's support site points the finger at Sony's recent firmware tweak after a number of L.A. Noire users reported their machines were turning off mid-game.
"We have received some reports of PS3s overheating while playing L.A. Noire or beeping three times before shutting down/turning themselves off, mostly on older 60GB and 80GB fat models," it read.
"Primary reports seem to be that updating to firmware 3.61 will cause PlayStations to overheat. There have been various reports of this on a few different games now, all reporting their PS3s turning off or 'Red Lighting' after having installed 3.61.
"This can range from games randomly freezing to PS3s turning off anywhere between 30 mins use to two hours. We have confirmed locally that multiple games (Rockstar and non-Rockstar) overheat or freeze only when 3.61 is installed."
Rockstar instructed users to get in touch with Sony, but promised to look into the matter further internally as well.
"At this time we are recommending contacting Sony directly to report the overheating issue. However, this is not the end of our support; we are continuing to test L.A. Noire on all firmware versions and hardware models to isolate the issues and see what can be done. As always, we will update this article as soon as we have updates."
We've contacted Sony for comment and will update when we get a response.
Update 3.61 was released earlier this week to prepare consoles for the return of PlayStation Network services following last month's massive security breach.
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Comments (130) Latest comment 1 year ago
Comments for this article are now closed, but please feel free to continue chatting on the forum!
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Beaten a ladder storage room full of black cats to death with mirrors?
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Fair enough if they had been tinkering with fan settings or something like that, but the documentation didn't really mention any changes related to that sort of thing and we all know the update was primarily meant to address the PSN restoration, so I can't see how the problem could be related.
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How can an update for network security end up affecting hardware like this? WTF?
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The xbox issue also is worrying.
At least the wii isnt having issues lol
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Bloody sofa.
(stick two fingers up at sofa)
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edit: Good grief, just been reading the comments on the link m0thr4 posted...it's obviously the game. But since the PS3 is an easy target at the moment what with all the other problems, people jump to conclusions and spout more shite before they get the facts. While the firmware does have a bug in it that affects some people's displays, it doesn't render games unplayable.
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You'll be fine! My 120GB Slim's not let me down yet*!
* I am not a good indicator of console reliability**. My Xbox 360 hasn't let me down yet either. Your mileage may vary. Please see side of pack for details.
** Or anything else, for that matter.
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There could be a bug that affects the fan speed settings, or causes the CPU to run at 100% for an extended period of time.
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When I got my original phat ps3 back in 2007 I got GTA4 the next year and played it for 3 days before my ps3 died. They guy at Sony said there had been numerous reports of GTA affecting machines and I think that Rockstar even had to patch the game to play in 720 or 1080i mode only as apparently playing in 1080p was breaking ps3.s
You play a police game, your machine gets busted!
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Does anyone else remember when consoles were just, y'know, fun? Bah! None of this ever happened back in my day... jumpers for goalposts, etc, etc...!
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L.A. Noire is the latest big game to be released, and it was immediately after the update. It stands to reason that quite a large number of PS3 owners have been playing it heavily since its NA release (obviously exacerbating any overheating problem that may exist), so when a number of people playing the same game experience the same problem, they all blame the game and go and bother Rockstar. So Rockstar then believe it's the firmware at fault, and release an announcement blaming Sony.
Yeah, Sony should have tested the update first. But that's assuming it's the update that's at fault at all.
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Quick - a chance to bash Sony, let's jump on that........
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Answer: when your support department is suddenly flooded with complaints and you're looking for a quick scapegoat.
Either that, or some idiot confused a correlation with causality again (idiots are always doing that).
The posting referred to in this article seems to have been deleted from the Rockstar website.... presumably after a phone call from Sony's lawyers. They now have this support article which seems to acknowledge that the issue affects both Xbox 360 and PS3 players.
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Screw up 3 things in a row
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Quite... and as you'll see, their support website no longer makes this outrageous claim and acknowledges that the problem is affecting Xbox 360 users.
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Oh, I'm sure Eurogamer will correct this immediately... oh wait... news just in - no they won't.
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If you read that new support article there's a Rockstar employee again saying: "The issues of PS3s overheating appears to be due to the latest Sony firmware update. We recommend contacting Sony if your console is shutting off during play."
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Sony can't force an ethernet cable into the back of your PS3. Games will still work on the old firmware.
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"FFS... enough already. Stop reporting everything as fact the moment you hear it.... There's nothing wrong with the Firmware." - Please stop reporting everything as fact, and accept my personal opinion as fact forthwith.
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Yeah Sony's update caused that
Seriously though, I've had this problem a few times on a number of games in the past (Fallout being one of those games), as Coolb says above me, its probably 99% got nothing to do with the patch, and by the sounds of things there are problems on both consoles with regards to LA.N.. It's unfortunate that this is being titled as a Sony problem, rather than what should be a Rockstar game problem.
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Seriously, explaining that it's ok for the game to crash when accessing the PSN store because they couldn't have foreseen that it would be down? Are they not aware of the scheduled maintenance windows that occur on both XBL and PSN?
Read on through the rest of the comments... this seems to be an LA Noire Issue.
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It certainly isn't an impossibility that a firmware could cause instability problems; particularly in the Cell processor's case, that quite uniquely supports advanced frequency scaling options in a large sub menu when roll your own kernel from source(kernel.org) in PS3 Linux. But why anyone in firmware development would still be tweaking these options late into a generation makes very little sense, against the backdrop of all back catalogue games potentially becoming unstable.
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Today I was tossing the coin on which version to buy. I think I will get the 360 version. I don't have an old PS3 anymore since I recently upgraded to a 320 slim but I really can't be arsed with this apparent incompetence anymore.
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I'll give it a go with my limited knowledge.
Each console runs its own firmware, which includes its own BIOS. Now, in the BIOS you have things like power management and fan speeds and even overclocking processors, fans and the like. However, increasing the power to overclock or compensate for something else brings with it another issue - heat. The more power you put through something for it to work harder, the hotter it gets (and the less time it lasts too). Anyone who has even slightly overclocked a PC will tell you this - increasing power consumption and/or overclocking often requires again, increasing fan speed to compensate for the heat (thereby further increasing power consumption) or a better cooling system overall.
Now, let's say that in theory Sony have fiddled a bit under the bonnet and tweaked the BIOS and firmware to run something a little faster for the benefit of their consumers. They download the firmware and find out that the changes are such that their PS3s cannot cope with it. Things overheat and the systems shut down.
The odd thing is I'm sure this sort of thing is going on all the time on PS3 and 360. The benefit of the online connectivity and firmware updates is, as they squeeze more from the system, they can then change the settings for all their users as well. The downside to this is when it goes wrong - we already have knowledge of the Wii and 360, after firmware updates, being "Bricked" and non-functional. The question is - what can be done about it?
And IF this is the issue - because I'm only talking theory here - I suspect that Sony may release a firmware patch soon to tone it down.
Or we can go and choose mystery option C, and that is Rockstar released a buggy game and are scapegoating Sony. Who knows?
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Anyway, read this http://forums.xbox.com/xbox_forums/xbox_...
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My guess is that if it is the firmware to blame then I would bet that the fan control part of the software is probably to blame in that the phat gets hotter quicker but the software is for the slim, so not reacting as quickly.
Just my thoughts.
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£425
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EG, it seems you enjoy Sony bashing, it affects 360 too but why only PS3 in the headline???
Btw you sure you want 360 version? http://www.lensoftruth.com/head2head-l-a...
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This generation is really weird.
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Is it just me, or is that really far-fetched? Both things are just asking for trouble. Maybe there's a chance that some extra speed is needed for new data encryption, but isn't there already an SPU reserved for such tasks?
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Every year around spring and summer time, people always complain that their consoles are getting louder or are heating up quicker yet haven't done anything to counteract or even acknowledge the increased temperature in places where their console is stored due to the warmer weather.
The storage spaces may be fine during autumn/winter but room temperatures can get above 30C without decent air conditioning (the type you tend to find in modern office buildings, not a typical home), so people need to investigate if their console is in a suitable place for the warmer months, or is that just crazy talk?
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You also need to remember that older 360's can crash and/or RROD at the suggestion of a slight breeze. Any new game pushing the system will always cause problems on older consoles and LA Noire is not the first (Neither will it be the last)
Fanboys screaming "ITS NOT SONY'S FAULT. MEAN OLD ROCKSTAR ARE PICKING ON THEM WHEN THEY ARE DOWN. LEAVE SONY ALONE QQ" are funny to me though.
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Bit of a long-shot, but in combination with what chessboxer said about it also being warmer, it's more plausible than a firmware update causing heating issues.
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A case of people in glass houses?
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This hysteria and poor journalism has to stop.
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Fan speeds are dynamic so i assume somewhere in the code some kind of 'check temperature' function was outside a loop? Im just guessing but i can see how an overlook in the code can cause hardware issues.
'dot' your i's and cross your t's
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With 360 owners also reporting issues I'm more inclined to believe it's Rockstar's game that's causing this.
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Also it seems to be upscaling or resizing everything now, image is resizing when you start up a BR or Game even though my settings havnt changed, changes a few times before it settles. Really weird.
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is this ANOTHER game that is better on the ps3 that you appear to be trying to hamstring so that we can have ANOTHER banner saying how many more copies it sold on the 360 than the ps3 ?
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Lovely... but how about updating what is now a dead link in the main article? You know, the one that is the primary source for this story? Perhaps you could also acknowledge that the original support post has been taken down... and ok, I may be asking too much here: recognising that Xbox 360 owners are reporting the same problems with this game?
Otherwise your story comes off as a cheap hustle to get page hits.
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Not had a problem with it overheating yet but I am a little concerned. 60gb Original PS3.
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I just thank fuck MS (even though they're a worse company) haven't had anything this bad.
We all just want to play games, FFS!
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but ever since this update nothing like that has happened to my 320GB slim. could just be older models reaching their limit or something?? although you could buy some USB fans to put on the side of your PS3, that might help
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Red Lighting? We have a scary term for being in standby mode now do we?
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http://support.rockstargames.com/entries...
original
http://i.imgur.com/zKjVR.jpg
edited
http://i.imgur.com/SJ3cj.jpg
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19/05/11 @ 09:41
Ignore poster | #108
+1
It was all so much easier back in the Saturn / PS1 days!
I'm
Telling ya!!!
The snes I had took the beating of lifetime and kept ticking, these things break just through playing games, let alone getting kicked when angry at dying repeatedly in a game
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After about ten minutes with Red Dead Redemption my PS3 fans were spinning with maximum speed.
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Posting on Sony's support forum would be hilarious if it weren't so depressing. Between people asking why we were posting on support forums. How it was suspicious that we had never posted before. That we were noobs. So must either be trolling, from the microsoft forums, from microsfot itself or just plain stupid.
From reading some of the comments here I can see its not much different. Stupidity on the internet who would have thought.
Take a look out there at the amount of stories based around, hard resets, bricking, flickering and freezing. Magically these stories all seem to begin around the 17th May.
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"What pisses me off more than anything else is those that are lucky enough to be spared any hassle who comment on how smooth their update went, but then take the time to tell you that your wrong based solely on their own little bubble of experience."
I understand the frustration and I sympathise if your console broke, but this story gets repeated over and over again...
1. Big new game or new firmware gets released.
2. A few consoles break.
3. Cue lots of internet chatter along the lines of "OMFG! My console's broken! It must be the firmware / latest game I played!"
The reality, more often than not, is that it's just coincidence. Consoles break. Sometimes it's just age or a build up of dust or something. It just so happens that lots of gamers were playing a particular game or had recently downloaded a piece of firmware at the time.
I fully admit I might be wrong and there may yet be more to this story - maybe LA Noire is pushing the PS3 hardware particularly hard and is making vulnerable systems overheat whereas other games wouldn't? Maybe the firmware did change the fan settings?
But until we see an official announcement, all this is just speculation.
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That's true, but the difference this time is that Rockstar had done some testing and come to this conclusion, it wasn't just anecdotes. That's much more evidence than is normally available in these situations.
However kirankara's post shows they're backtracking on that point of view, so maybe they aren't as sure as they first appeared to be.
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Worse than Sony? I don't think so.
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- The temperature range for Force Shutdown is changed too low, or
- There a memory leak
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I fully admit I might be wrong and there may yet be more to this story - maybe LA Noire is pushing the PS3 hardware particularly hard and is making vulnerable systems overheat whereas other games wouldn't? Maybe the firmware did change the fan settings?
But until we see an official announcement, all this is just speculation.
@Killerbee: Quoted For muthafuckin Truth
Not sure why this misleading story is even still here, never mind un-updated. The sole reference it was based on (a forum post, ffs!) has long since been redacted.
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Played for hours since release in long periods. No overheating problems at all.
Although my Ps3 is properly ventilated and devoid of a 2" layer of dust most people seem to enjoy.
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If that were true, I'd actually buy one because of it.
(yes, I know this is in poor taste. I don't care).
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The problem is that if only a relatively small percentage of people have issues, its hard to argue reasonably that its the fault of a firmware that everyone has installed.
Noone's disputing you have had problems, just that coming to the conclusion that it must be the firmware's fault because you recently installed it is not proof of a causal connection.
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SONY WHAHAHAHAHAHAA
(I think I'll buy the 360 version, with a bit of luck it will damage my fat elite so I can buy the slim version. No sense in overheating my fat PS3 because it will not be replaced. I'll just wait for firmware release #463473638)
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Nah, didn't think so.
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Its a day 1 launch PS3 60gig fat with BC and card readers. It was working fine just before, hence being able to download and install the update.
It doesn't even start.
It just goes from Red light -> Green light -> Odd sounding mechanical noise -> Yellow light -> beep beep beep -> Flashing red light
Reasons for anoyance;
1) This sort of thing doesn't happen to me. My launch PS2 is still working. Plus it doesn't seem to be happening to too many other people. I'm like the innocent passer by that takes a stray bullet from a drive by.
2) Sony want £134 for a like for like replacement with all my data lost. (seriously they can't recover my data, is it really that hard?) and only 3 months warranty.
3) The cheaper non Sony fix it merchants option sounds a bit dodgy, 70 notes and 1 months warranty. Possibly not going to fix it if its a firmware3.61+60gig issue as appears to be the case if this article is to be believed
4) I can't finish Portal 2 until this is sorted.
5) If it is 3.61+60gig then its Sony's fault and I shouldn't have to pay. But its gonna take from an age to never before the next update and any kind of 'sorry we'll fix it for nothing offer' so I'm stuck with the options above.
6) I can't get my free stuff on PSN
7) This sort of thing doesn't happen to me. I know I've mentioned it already but this is mainly why I'm anoyed. Plus the fact I spent £425 quid on a launch m/c partialy justified because I expected it to last for ever
8) I'm a grown up with a job and a kid and no time to be spend faffing about getting stuff fixed that shouldn't break. I've got enough other bloody things to be getting on with.
Yours wanting to get back online, finish Portal 2 and proceed to other games where I can shoot you in the face.
Now feeling a bit better after this rant
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classy statement, so the DO comment on rumours or speculation when it's not about THEIR products?