If you click on a link and make a purchase we may receive a small commission. Read our editorial policy.

Sony's PSN letter to dev partners

"We'll do everything we can to support you."

A letter reportedly written by a senior Sony exec to the platform holder's various publishing and development partners in the wake of the PlayStation Network outage has found its way into the wild.

Handed to IndustryGamers by "reliable industry sources", the note was apparently received yesterday, more than 20 days after PSN first went down.

Signed by senior PR VP Rob Dyer, much of it closely mirrors the statement given to PSN users, summarising the situation and detailing the measures that Sony is taking to compensate customers and ensure it doesn't happen again.

However, the last two paragraphs directly address developers, with Sony promising to do everything in its power to help its partners out. Whether that includes any financial assistance is not made clear.

"As a valued partner we aim to keep the lines of communication open so that you are aware of our progress," it read.

"Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

"We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions.

"We thank you for your patience and look forward to moving ahead together in the months and years to come."

You can read the whole thing here.

A number of publishers have raised concerns in recent weeks about lost revenues due to the security breach, including a "frustrated and upset" Capcom which claims to be down "hundreds of thousands, if not millions, of dollars."

Sony still has not announced an exact date for when PSN services will be back online.

Will you support Eurogamer?

We want to make Eurogamer better, and that means better for our readers - not for algorithms. You can help! Become a supporter of Eurogamer and you can view the site completely ad-free, as well as gaining exclusive access to articles, podcasts and conversations that will bring you closer to the team, the stories, and the games we all love. Subscriptions start at £3.99 / $4.99 per month.

Tagged With

About the Author

Fred Dutton avatar

Fred Dutton

Contributor

Fred Dutton was Eurogamer's US news editor, based in Washington DC.

Comments

More News

Latest Articles

Supporters Only

Eurogamer.net logo

Buy things with globes on them

And other lovely Eurogamer merch in our official store!

Eurogamer.net Merch