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Nintendo president apologises for Switch Joy-Con drift

"We are continuing to aim to improve our products."

Nintendo has given its first formal apology for the continued Joy-Con problems faced by Nintendo Switch owners.

In a recent investor briefing, Nintendo president Shuntaro Furukawa was asked about the ongoing issue which has plagued the Switch's Joy-Con controllers ever since the system first launched.

"Regarding the Joy-Con, we apologise for any trouble caused to our customers," Furukawa said (as translated by Kotaku).

Specifically, the question was around an ongoing class-action lawsuit Nintendo is facing in the US from Switch owners who have experienced "Joy-Con drift" - the seemingly common experience of finding your controller not responding properly to analogue stick controls, or suddenly controlling itself.

"We are continuing to aim to improve our products," Furukawa continued, "but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would like to refrain from responding about any specific actions."

Nintendo will typically repair wandering Joy-Con controls for free, and in response to the class action lawsuit specifically stated it would do so in the US.

"At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them," a Nintendo UK spokesperson told Eurogamer at the time. "We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.co.uk so we can help."

Have you experienced Joy-Con drift?

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Tom Phillips avatar

Tom Phillips


Tom is Eurogamer's Editor-in-Chief. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.

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