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MS responds to scratch claims

Will repair your 360 if necessary.

Dark blue icons of video game controllers on a light blue background
Image credit: Eurogamer

Microsoft has finally responded to accusations that Xbox 360s produced late last year were faulty, missing a part of the drive that was causing them to scratch discs.

The response came after Dutch television show Kassa ran its own independent investigation, concluding that the console was indeed to blame.

"Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome," Microsoft told Engadget. "While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here."

"We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by KASSA, to contact us at 1-800-4-MY-XBOX for additional information."

So, if you find yourself with a ring carved into your favourite game, Microsoft has agreed that it will take a look at your Xbox 360 and repair it if necessary. You'll also be provided with any information you need on how to get a replacement game disc.

Microsoft recently announced it was revamping its warranty cover on the console, significantly extending the period of cover. It also plans to tart up its customer service quality, attempting to improve the overall experience if things happen to go wrong.

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