Key retailer websites go down amid Xbox Series X pre-orders

All Access sellers GAME, Smyths both offline.

Key retailer websites have gone offline amid Xbox Series X pre-orders.

The websites for GAME and Smyths are both currently offline. In the UK, GAME and Smyths are the only two retailers authorised to sell Xbox All Access - that is, paying monthly for a new Xbox rather than all up-front.


Tweets from the shops' official accounts reveal the retailers are working to restore their sites now.

A source at GAME indicated to Eurogamer this morning that its website's collapse was the result of a number of issues, including the sale of the All Access program, issues with the delivery system, and a quite remarkable deal that was seemingly offered in error.

This error meant people could buy an Xbox Series X with a Turtle Beach headset for just £320. An Xbox Series X should cost £450 on its own.

Meanwhile, the Xbox Series X is sold out across the internet, including at sites such as Amazon, ShopTo and even Microsoft's own store. The Xbox Series S is currently still available.

Did you manage to snag an Xbox Series X / S pre-order this morning?

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Jump to comments (171)

About the author

Wesley Yin-Poole

Wesley Yin-Poole

Deputy Editor

Wesley is Eurogamer's deputy editor. He likes news, interviews, and more news. He also likes Street Fighter more than anyone can get him to shut up about it.


You may also enjoy...

ShopTo warns customers with Xbox Series X/S pre-orders that they may miss out on launch day consoles, too

The news comes just days after the retailer sent similar correspondence about PS5 pre-orders.

CEX staff complain of "flimsy" protection as stores re-open

Opening hours "likely" to change, as workers say there's not enough time to clean.

FIFA 20 gets Black Lives Matter in-game message

EA gives out No Room For Racism club items again.

Comments (171)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments