GAME suspends use of Reward Cards and gift cards, cancels refunds and exchanges

"No refunds can be given for any pre-order deposits paid."

GAME has suspended the use of Reward Cards and gift cards and cancelled refunds and exchanges.

It's changed the way it operates as a number of GAME and Gamestation stores across the UK were closed today.

Reward points can be earned in the stores that remain open, but not redeemed "until further notice", the shop said.

GAME and Gamestation will not offer refunds or exchanges for products purchased either before the administration or for products bought from the date of the administration, it confirmed.

No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. "We are reviewing this over the next week," GAME said.

The use of gift cards has been suspended. "The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes."

Trade-ins for pre-owned hardware have been suspended "at this time". Again, "If this changes, we will let you know. We apologise for the inconvenience this causes."

And finally, the Click and Collect titles service has been suspended.

Administrator PwC is currently restructuring the business as it seeks to find a buyer. RBS and GameStop are thought to be interested.

As it stands, GAME continues to trade in those stores that remain open. "We want you to know that the Administrators' aim at this time is to continue trading while they seek to find a new owner for the business," read a message on Facebook.

GAME said those with questions should email:

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Wesley Yin-Poole

Wesley Yin-Poole

Editor  |  wyp100

Wesley is Eurogamer's editor. He likes news, interviews, and more news. He also likes Street Fighter more than anyone can get him to shut up about it.


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