Microsoft won't punish Argos

Was a "genuine mistake".

Microsoft will not penalise Argos for selling a small number of Halo 3 games a week before release, reports.

Neil Thompson, senior regional director for the UK and Ireland at Microsoft's Entertainment and Devices division, told he was satisfied it was a genuine mistake - one the retailer has gone to great lengths to prevent from ever happening again.

"From what I understand of it, it was an honest and genuine mistake. I'm disappointed that it happened because of the turmoil it creates, but I totally understand that in every organisation sometimes it's tough to manage every particular aspect of your supply chain and everything, to the nth degree, so that something won't go wrong at some point,"

"I don't think there was any malice on the part of Argos at all, it was just an honest mistake. Argos reacted incredibly quickly to the mistake, they issued us with a detailed summation of why the mistake happened - mistakes like that, we have to be somewhat flexible."

He added that he was pleased other retailers hadn't used the slip as an opportunity to break the street date themselves, and warned that any company doing so intentionally could expect Microsoft to withdraw its support.

"I'm happy at the moment that nobody has used that as an excuse to go and do silly things. We've been very clear with retailers that if they do choose to go down that path, then a lot of the support that we've given them, in marketing and things like that - that has an impact on it."

"We're pretty forceful in our approach to these things, because we want it to be a fair market for all."

Halo 3 is set to launch next Wednesday in the UK in a blaze of publicity, with hype levels rivalling the biggest of box office premieres, but Thompson isn't concerned that too much hype could be an issue.

"Everyone will talk about the money, and stuff like that, because that's a headline-grabbing idea - that gaming is potentially going to be the biggest entertainment event that hits this country this year."

"If you over-hype something that doesn't deliver on the promise, then you run the risk of a backlash and that can work against you. I honestly don't believe that's the case with Halo 3."

Thompson spoke to at a press event in which Microsoft was rounding up its Christmas line-up, and the full interview will be published next week.

Dive into for more.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Jump to comments (44)

About the author

GamesIndustry International

GamesIndustry International


GamesIndustry International is the world's leading games industry website, incorporating and


Call of Duty Modern Warfare 2 Remaster launches tomorrow

UPDATE: Activision finally confirms - and announces PS4 timed exclusivity.

Long-running Official Xbox Magazine shuts down

Future bosses say they've taken pay cuts to reduce lay-offs.

FeatureAs Riot bids to take on Blizzard and Valve, the studio faces challenges of its own making

"There are no limits" co-founder Marc Merrill tells us, as a new world order emerges.

Someone's built the entire Earth in Minecraft - to scale

And he wants your help to add buildings.

You may also enjoy...

Comments (44)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments