EA has admitted that some Battlefield 3 players have been accidentally banned from the game.
Battlefield 3 uses the anti-cheat software Punkbuster, an external tool. Because of this, EA cannot simply reverse the decisions itself, a statement on the publisher's official site explained.
"We are investigating an issue of Punkbuster bans that were incorrectly applied to some of our players. Please understand that our game advisers are not able to access or overturn Punkbuster bans, but we're working with our partners at Even Balance to get this resolved as quickly as possible."
Anyone who has found themselves banned without cause can however appeal directly by following the instructions on EA's site.
"Please stay tuned for updates on this issue," EA concluded, "and we're very sorry for the inconvenience this has caused."