Sony is reportedly refunding Cyberpunk 2077 players unhappy with the game's performance on PS4 even past the typical two-hour playtime limit.
A quick glance at the hashtag "Cyberbug2077" exemplifies the type of performance issues and crashes players are experiencing, but base PS4 users, in particular, seem most affected, as detailed in Digital Foundry's analysis that discusses the "exceptionally poor performance" on PS4 and Xbox One.
"I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library," a player revealed on Reddit (thanks, VGC).
The post also alleged that Sony was "issuing a business complaint to CDPR about the issues", but at the time of writing, there's no confirmation of this claim.
"Spent an hour on the phone after being denied by Chatbot and I got my refund!" added another player. "Shout out to u/SirPanic12 for the advice on mentioning the game crashing and not being able to progress further. That's pretty much all I had to say."
Not all have been so lucky, though. While it appears some refunds have been secured, others are being denied. The OP later returned to the thread to confirm they had already removed the game from their PS4, deleted their save data, and "dealt with customer service in a calm professional manner".
As Wes reported yesterday, this week CD Projekt shares slumped after reviews of the game suggested Cyberpunk may not end up with a sky-high metascore. While the PC version of Cyberpunk has a 90 metascore on Metacritic, the PlayStation 4 and Xbox One versions of the game, which have been heavily criticised for performance issues, do not have a metascore. The PS4 version has a user score of 2.7, and the Xbox One version has a user score of 3.5.
CD Projekt bosses have told staff they will get their full bonuses despite Cyberpunk 2077's buggy launch. Executives reportedly have taken responsibility for the state of the game at release.
CD Projekt has also come under fire for its use of crunch during the development of Cyberpunk. In September 2020, CD Projekt told employees it would require them to work six-day weeks until the game's November launch (it was subsequently delayed to December), breaking a previous promise not to force compulsory overtime to finish the project.