UPDATE 2ND NOVEMBER: The issue preventing people picking up Everybody's Gone to the Rapture, for free, as part of their PlayStation Plus November membership, still remains.
We're still looking into why some of you can't download Everybody's Gone to the Rapture. We will update as soon as we have further details.— PlayStation Europe (@PlayStationEU) November 2, 2016
Sony has tweeted a workaround that involves using the PlayStation Store website. Log in and click on the Everybody's Gone to the Rapture promo image on the Store's front page, or search for it. Then click the Wishlist heart. If you click to go through to the gamepage you will encounter the "this item isn't available right now" error.
But if you add it to your Wishlist, and then go to your Wishlist, you can Add to Basket direct from there. Then View Basket, Proceed to Checkout, Order & Pay (nothing), then Download to PS4 from your Download List.
ORIGINAL STORY 1ST NOVEMBER: Yes, there's an issue redeeming Everybody's Gone to the Rapture as the free PlayStation Plus game this month.
The game's developer, The Chinese Room, shared the error message some European PS Plus members have been getting from the PS Store. The message says the item isn't available right now and to try choosing something else.
PlayStation Europe followed up with a tweet of its own, saying it was aware of the issue and was investigating.
We're aware of issues with Everybody's Gone to the Rapture not being available for some users. Thanks for your patience as we investigate— PlayStation Europe (@PlayStationEU) November 1, 2016
Thanks, we have the team looking into it right now.— PlayStation Europe (@PlayStationEU) November 1, 2016
We'll keep you posted with any updates.
Everybody's Gone to the Rapture is by far the star attraction of PS Plus this month. It's barely a year old, and was the high point of last summer. It's a beautiful, and relatively short, investigation of a quaint English village after some kind of world-ending event. Everybody has disappeared.
Dan Whitehead wrote Eurogamer's Everybody's Gone to the Rapture review and talked about it in the highest terms, and the game went on to win three BAFTA awards: game innovation, music, and performer.
In other words, when it works, it's well worth your time.