Resident Evil: The Mercenaries 3D's lack of a save data reset function is probably a one-off, Capcom has insisted.
Fans were in uproar last week after it was revealed that Capcom denied anyone playing Resident Evil: The Mercenaries 3D the ability to delete their saved game file and start from scratch.
In a video interview on Capcom Unity, Capcom US boss Christian Svensson responded to the controversy and suggested it won't happen again.
"It's fair to say there was never quite the malicious intent the conspiracy theorists out there would have you believe," he said.
"It's also fair to say in light of the controversy it's generated I don't think you're going to see something like this happening again."
Last week Capcom said the move wasn't an attempt to curtail used game sales, but was in fact in keeping with the title's "arcade fighting game" feel.
"There was no intention of lessening the experience of the game," the Japanese game maker said.
"Essentially, RE Mercs was treated like an arcade fighting game. You unlock characters, levels, etc and they just stay unlocked as they would in an arcade machine.
"There was no hidden motive to prevent buying used copies. It's not some secret form of DRM. It's simply the way we designed the save system to work with the arcade type of gameplay."
In Resident Evil: The Mercenaries 3D, all mission progress is saved directly to the Nintendo 3DS cartridge, where it cannot be reset.
After the news broke UK shop HMV announced it would not accept the game for trade-in. Game, however, will.