Microsoft will refund your Xbox Live Gold subscription, post-paywall removal

If you only paid to access entertainment apps.

Xbox 360 and Xbox One owners will be able to cancel and get a refund for their remaining Xbox Live Gold subscription when Microsoft lifts its entertainment app paywall.


The move is designed to placate users who only have a subscription to access services like 4OD or Netflix, or software like Internet Explorer and Skype - all of which will soon be free to use.

But theoretically anyone can take up Microsoft's offer. You'll need to submit a request online after Microsoft removes its paywall next month and before 31st August 2014, the company detailed in a new FAQ post.

"Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends.

"Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click after the system updates become available in June."

Microsoft announced the upcoming paywall removal yesterday as part of a sweeping set of changes that will see Games with Gold added to Xbox One, and the console itself offered without Kinect.


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Tom Phillips

Tom Phillips

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