Microsoft will refund your Xbox Live Gold subscription, post-paywall removal

If you only paid to access entertainment apps.

Xbox 360 and Xbox One owners will be able to cancel and get a refund for their remaining Xbox Live Gold subscription when Microsoft lifts its entertainment app paywall.

2

The move is designed to placate users who only have a subscription to access services like 4OD or Netflix, or software like Internet Explorer and Skype - all of which will soon be free to use.

But theoretically anyone can take up Microsoft's offer. You'll need to submit a request online after Microsoft removes its paywall next month and before 31st August 2014, the company detailed in a new FAQ post.

"Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends.

"Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click support.xbox.com/contact-us after the system updates become available in June."

Microsoft announced the upcoming paywall removal yesterday as part of a sweeping set of changes that will see Games with Gold added to Xbox One, and the console itself offered without Kinect.

1

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Jump to comments (59)

About the author

Tom Phillips

Tom Phillips

News Editor

Tom is Eurogamer's news editor. He writes lots of news, some of the puns and all the stealth Destiny articles.

Related

You may also enjoy...

Comments (59)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments
Order
Threading