Ubisoft's told Eurogamer that prizes for the Assassin's Creed II Live by the Creed promotion will be sent out "within the next week".
"We are aware that some members are yet to receive their prizes for the Live by the Creed community site which ran up until December," said the publisher. "As the campaign was worldwide, there are a lot of entries and prizes to manage.
"We appreciate your patience and thank you again for taking part. The prizes are due to be sent within the next week."
The company urges anyone with any further questions to contact Ubisoft support.
The Live by the Creed promotion has now come to an end, as the website will tell you.