Nintendo offers to fix Metroid saves

By Tom Bramwell Published 28 September, 2010

If you're trapped by game-breaking door.

Nintendo has offered to fix the save files of anyone trapped by a door in Metroid: Other M that snaps down and prevents further progress in the game.

The pesky door in question is located after a boss fight in Sector 3 and according to Nintendo the problem only occurs if you do not proceed through it as soon as you pick up the Ice Beam. Go back and it may snap shut forever.

The exact details, along with instructions on how to contact Customer Services if you fall victim to the bug, are on the Nintendo UK and Nintendo of America (thanks Kotaku) websites.

"If this issue does affect your game and the door is locked preventing you from further progressing in the game then please contact Nintendo Customer Support who will provide you with details on how we will fix your save file free of charge," the platform holder explained.

Hopefully you're not affected, because then you'll surely enjoy the rather lovely Metroid: Other M, which picked up 8/10 in its Eurogamer review last month.

Picture of Tom.

About Tom Bramwell

Tom is Operations director of Eurogamer Network and Editor-at-Large of Eurogamer.net. He joined the company in February 2000. Follow him on Twitter.

Read more articles from Tom by visiting the Tom Bramwell archive page.

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Comments (11) Latest comment 2 years ago

Comments for this article are now closed, but please feel free to continue chatting on the forum!

  • ryn.x #1 2 years ago

    Using regular mail? Good old Nintendo, can't fault their retro roots I guess.

  • speedjack #2 2 years ago

    I'd love to know what they actually do - I assume it involves them transferring a new save to an SD card ?

  • JohnnyWashnGo #3 2 years ago

    Why not just tell us how to hex edit the file ourselves?

  • Der_tolle_Emil #4 2 years ago

    It is probably more than just changing a few bytes to alter the door's state. They probably have to rewrite quite a bit to place you in the section after the door. I guess that once the first few saves are returned by Nintendo there will be a solution posted online to help you fix this yourself.

  • GamesConnoisseur #5 2 years ago

    Keep up with the times Nintendo... PATCH the game!

    I know Nintendo doesnt do patches as part of their policy, in keeping with all gamers being equal, but man, why not offer the online patching as option for those WHO do have online access as make its easier rather than the long complicated route THAT not all gamers will take up anyway!!

  • Malek86 #6 2 years ago

    Mailing the saves?

    Come on Nintendo, I can't keep up with this much modernity. How about I send you a carrier pigeon?

  • barat #7 2 years ago

    Game patches are not technically possible on Wii.

    Nintendo chose not to have any operating system or common code at all running on the Broadway CPU. When you run a game, everything that shows up on your screen, ever, is being loaded from that spinning polycarbonate disc. And there are no mechanisms for anything else to run on that CPU: no update infrastructure, no Home Menu updates, nothing.

  • Koozer #8 2 years ago

    So barat, how did I boot up and update my Wii without a disk in the drive? Magic?
    Edited by Koozer at 28/09/10 @ 12:25

  • orangpelupa #9 2 years ago

    @koozer
    it is on the flash memory inside the Wii.

  • VeggieWokker #10 2 years ago

    Step 1: make a channel that converts stuck saves into unstuck saves (just flag the door as open)
    Step 2: make that channel available for free (goes without saying)
    Step 3:???
    Step 4: somewhat less frustrating Other M

  • Dan234 #11 2 years ago

    "The problem only occurs if you do not proceed through it as soon as you pick up the Ice Beam"

    Not a proper Metroid then, is it?