I've always had a soft spot for Logitech products. I've had lots of their mice and plenty of their keyboards. When I wrote for a gaming site I used to blag a fair few of their kit to review and it's always been top quality stuff.
Until lately, that is. I have one of their incredible Illuminated keyboards, after buying one for work and falling in love with it. Well, Kid O likes to play web games and evidently at least one of them had her mashing the down arrow. Being a laptop style keyboard the little fasteners on the back of the key snapped.
Long story short, I called up customer support and, hoping not to have to pay five bucks in S&H for a replacement key told him of my love of Logitech. They can;t send me a new key. But they are going to send me an entire new replacement keyboard!!!
Fucking awesome!
/csb
That's what I call customer service. Not only will it encourage me to keep buying their stuff but here I am telling a whole bunch of other people how awesome they are. Why can't more companies have such great support?
Until lately, that is. I have one of their incredible Illuminated keyboards, after buying one for work and falling in love with it. Well, Kid O likes to play web games and evidently at least one of them had her mashing the down arrow. Being a laptop style keyboard the little fasteners on the back of the key snapped.
Long story short, I called up customer support and, hoping not to have to pay five bucks in S&H for a replacement key told him of my love of Logitech. They can;t send me a new key. But they are going to send me an entire new replacement keyboard!!!
Fucking awesome!
/csb
That's what I call customer service. Not only will it encourage me to keep buying their stuff but here I am telling a whole bunch of other people how awesome they are. Why can't more companies have such great support?
