Richer Sounds - how to turn a customer away Page 4

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  • President_Weasel 28 Sep 2009 19:48:28 11,953 posts
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    Whatsfor wrote:
    SuperCoolEskimo wrote:
    kentmonkey, did you ask if they actually had the Panasonic in stock or were they just using it as a hook to get people into the store? It sure sounds like that to me, in which case they're using bait and switch tactics, which I'm pretty sure is illegal for a retailer to do.

    Its not illegal to have run out of an item of stock and only have the display model left. They can take order's from that model.

    RS use the S.W.A.N sales technique, often employed by the multiples.

    Sell
    Whats
    Available
    Now

    It may not be illegal but it's certainly shady to do flyers and adverts showing enticingly low prices for stock you have a very limited amount of and that you know will sell out quickly.
  • Whatsfor 28 Sep 2009 19:50:38 2,187 posts
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    SuperCoolEskimo wrote:
    Whatsfor wrote:
    SuperCoolEskimo wrote:
    kentmonkey, did you ask if they actually had the Panasonic in stock or were they just using it as a hook to get people into the store? It sure sounds like that to me, in which case they're using bait and switch tactics, which I'm pretty sure is illegal for a retailer to do.

    Its not illegal to have run out of an item of stock and only have the display model left. They can take order's from that model.

    RS use the S.W.A.N sales technique, often employed by the multiples.

    Sell
    Whats
    Available
    Now
    This may have been the case, but I just find it suspicious at how keen the staffer was at not showing kentmonkey the Panasonic TV. I understand him trying to get more money out of the customer, but completely turning his business away is most odd.

    "Bait and switch" inviting consumers to buy one product but then trying to persuade them to buy a different one e.g. by refusing to show them the original item, or to take orders or make delivery arrangements, or by showing a defective sample.

    Well if you pay peanuts you get monkeys... (the staff that is, not kentmonkey (or a racist term))

    They are not going to get excellent sales people on minimum wage. Good sales people can make a killing so they wouldn't bother with a place like RS.
  • chopsen 28 Sep 2009 19:51:25 18,907 posts
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    Whatsfor wrote:
    Well, for the fact that EVERYONE measures dynamic contrast rather then static is annoying as the latter is more useful to the customer.

    Samsung and Panny now just put "MEGACONTRAST" and "SUPERCONTRAST" on their sets and tell their resellers to quote 2,000,000:1 if asked.

    N.B. most people's eyes stop caring at about 800,000:1

    So do the contrast ratios you see quoted on TV specs mean anything, then?
  • Whatsfor 28 Sep 2009 19:54:18 2,187 posts
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    President Weasel wrote:
    Whatsfor wrote:
    SuperCoolEskimo wrote:
    kentmonkey, did you ask if they actually had the Panasonic in stock or were they just using it as a hook to get people into the store? It sure sounds like that to me, in which case they're using bait and switch tactics, which I'm pretty sure is illegal for a retailer to do.

    Its not illegal to have run out of an item of stock and only have the display model left. They can take order's from that model.

    RS use the S.W.A.N sales technique, often employed by the multiples.

    Sell
    Whats
    Available
    Now

    It may not be illegal but it's certainly shady to do flyers and adverts showing enticingly low prices for stock you have a very limited amount of and that you know will sell out quickly.

    I agree completely, its is a shoddy and shitty practise but for two-bit companies like RS it drives footfall and inevitably it drives sales for 'equivalent' products.

    Consumers (largely) are fickle and don't like to leave a shopping trip empty handed so will settle for the '10%' more expensive nearest option...

    Edit: missed two words out, lol!!!1!!1111
  • Whatsfor 28 Sep 2009 19:58:38 2,187 posts
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    Chopsen wrote:
    Whatsfor wrote:
    Well, for the fact that EVERYONE measures dynamic contrast rather then static is annoying as the latter is more useful to the customer.

    Samsung and Panny now just put "MEGACONTRAST" and "SUPERCONTRAST" on their sets and tell their resellers to quote 2,000,000:1 if asked.

    N.B. most people's eyes stop caring at about 800,000:1

    So do the contrast ratios you see quoted on TV specs mean anything, then?

    Normally, no.

    I am obviously biased to my employer, who have obviously followed suit by measuring dynamic contrast. They have done this because which looks better:

    XXX @ 1,200:1 contrast
    YYY @ 1,000,000:1 contrast

    In my employer's credit though they measure the sets dynamically in a windowed, illuminated room at the Barcelona facility (bright sunshine) during the day. Where as the other big player's measure their contrast ratio's in a blackened room. The latter causes the measurement to appear greater.
  • Deleted user 28 September 2009 20:01:19
    Have been meaning to buy some nice gaming surround speakers for some time and RS are my most local 'professionals' in Leicester. May take a looksee and report back on the customer service as I've been putting it off for too long
  • chopsen 28 Sep 2009 20:06:11 18,907 posts
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    Hmmm. I did not realize that. I thought there was some kind of standardized way of measuring these things. What was I thinking, eh? :)

    So, who are the "good guys" and who are the "bad guys" in your example, then? Or does modesty and professional courtesy make that top secret?
  • SuperCoolEskimo 28 Sep 2009 20:06:49 11,107 posts
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    This forum really needs a thread which is updated regularly by the resident TV guru's with the best HDTV deals around.

    Kinda like the All New Bargains Thread, but just for well-specced, well-priced TV's.
  • Whatsfor 28 Sep 2009 20:11:12 2,187 posts
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    Well, Eskimo I am always open to giving (slightly biased) help to though's who need it with TV's/brown goods.
  • pinebear 28 Sep 2009 20:18:23 8,564 posts
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    Totally agree with you SCE, fortunately we have silentbob among others* to thank for The Eurogamer HDTV Guide. Not been bumped in a few months but I know I'll be reading it in full before upgrading from Standard Definition :)

    *Oh and of course Whatsfor who is now my "favourite EGer working for a major TV manufacturer that I'd never have considered purchasing from until realising who they were and their Whatsfor-employing credentials" ;)
  • TakeTheVeil 28 Sep 2009 20:45:24 5,058 posts
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    Just so folks know, I've dealt with Richersounds in Belfast before and they're some of the nicest guys i've ever met and are hugely knowledgeable. They've even helped me with a product I didn't buy off them.

    They even a consumer forum on another forum and are constantly checking it and replying to folks.
  • smoothpete 29 Nov 2012 10:31:04 33,558 posts
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    Bump.

    Now, we all know the score. We should all know by now that they're going to try and sell us Cambridge Audio stuff. Do they have to be so unbelievably blatant about it though?

    I just rang up too check if they had a pair of Q Acoustics 2010i in walnut in stock as I am going to gradually upgrade my 5.1 set up to the 2000i range (What HiFi award winners). I will buy a bit every month to spread the cost.

    "no we don't have those in stock. Can I recommend the Cambridge Audio such-and-such? It's just the Q Acoustics don't have the midrange for me". Fuck off! I want the ones I rang up about or I wouldn't have asked for them. I wonder how much Cambridge Audio kit they have shifted based on their constant sales pitch.
  • CosmicFuzz 29 Nov 2012 12:17:57 30,873 posts
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    Oi! Richer Sounds is a great place. I've bought all my kit from them and never been hassled about anything.
  • Deleted user 29 November 2012 12:22:46
    It's ok depending on your needs and attitude. Go there waning some decent good value hifi stuff and you'll done fine. Go there with very specific needs and it can be quite frustrating.
  • Murbs 29 Nov 2012 12:23:00 23,501 posts
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    CosmicFuzz wrote:
    Oi! Richer Sounds is a great place. I've bought all my Cambridge Audio kit from them and never been hassled about anything.
  • CosmicFuzz 29 Nov 2012 12:49:09 30,873 posts
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    :-D

    I got my only amp and tannoy speakers from them, along with my Hitachi tv. They do have a lot if CA stuff true, but they've never pushed them onto me. Can see that being annoying though.
  • CosmicFuzz 29 Nov 2012 13:06:45 30,873 posts
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    Onkyo amp even
  • HitchHiker 1 Sep 2016 08:00:55 2,854 posts
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    Plan to return an Amp to my local (still miles away) Richer Sounds today. It's attached to my iMac via an Optical cable and it pops 3 times after stopping music and then again when starting music. Spoke to them on the phone and they came across as a company that's very happy to take your money and not so keen on the service after. They said that they'd have to test it before refunding and that I may be liable for a 15% restocking fee if they can't find anything wrong which is Murphy's Law that it'll work just fine for them.

    As I bought it instore, I get less rights than if I'd bought from them online and the staff member seemed really happy about pointing that out.

    Not looking forward to this.

    Edited by HitchHiker at 08:01:31 01-09-2016
  • frightlever 1 Sep 2016 09:04:08 1,326 posts
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    Probably/possibly noisy electrics. A "mains conditioner" might sort it out. Arguable whether it's the amp's fault.

    Do you use homeplugs for networking?
  • HitchHiker 1 Sep 2016 09:34:28 2,854 posts
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    Although I set the networking features up, I'm attaching via an optical link. Don't use home plug network at all.
  • DukeSilver 1 Sep 2016 09:58:42 1,564 posts
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    I tried to buy something online from them recently and had trouble entering my delivery details. I kept getting an error message saying the details I'd entered weren't valid but it wasn't highlighting a specific field. In the end I worked out it was something stupid like they'd asked for a phone number, I'd put my Mobile number in the Mobile space. The form checking parser was only looking in the Home telephone space. By the time I'd worked this out I'd found a cheaper site that worked so I used them instead.

    Also I've never been that impressed with their expert staff so screw them.
  • Psiloc 1 Sep 2016 12:03:17 3,264 posts
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    HitchHiker wrote:
    Plan to return an Amp to my local (still miles away) Richer Sounds today. It's attached to my iMac via an Optical cable and it pops 3 times after stopping music and then again when starting music. Spoke to them on the phone and they came across as a company that's very happy to take your money and not so keen on the service after. They said that they'd have to test it before refunding and that I may be liable for a 15% restocking fee if they can't find anything wrong which is Murphy's Law that it'll work just fine for them.

    As I bought it instore, I get less rights than if I'd bought from them online and the staff member seemed really happy about pointing that out.

    Not looking forward to this.
    Must say I don't personally suspect the amp there either.
  • Rusty_M 1 Sep 2016 12:04:10 6,353 posts
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    I don't recall ever having any problems with them. Don't really know anywhere better I can go for speakers/AV receivers etc. locally, but I'm no expert on that stuff.
  • Rivuzu 1 Sep 2016 12:05:03 14,670 posts
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    Did you buy it on credit card?

    Because if so, chargeback that shit.
  • HitchHiker 1 Sep 2016 15:43:36 2,854 posts
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    Well that went better than I expected. Went in and spoke to the manager, not because I requested it, he was the only guy available so that was a bonus. The difference between his approach and the guy on the phone yesterday was night and day. I explained the issue and whilst he said that he'd not had any of the those specific amps returned before, he noted down my issue and offered to replace it with another of the same or something else. No testing and no restocking fee, these weren't even brought up.

    I left with a new amp, different to the previous and they managed to squeeze some more money out of me because it was more expensive but I was expecting that anyway.

    Much happier now.
  • JiveHound 1 Sep 2016 15:59:34 6,096 posts
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    Always had excellent service from the guys in Southampton. I'm due my return to get the vinyl player I promised myself.
  • spindle9988 1 Sep 2016 16:15:17 4,359 posts
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    The last time I went to richer sounds was to buy my 1st DVD player back in 98/99. It was one where you had to input a code to change the region. I always remembered them to be really helpful but it was a long time ago
  • frightlever 1 Sep 2016 16:53:34 1,326 posts
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    Psiloc wrote:
    HitchHiker wrote:
    Plan to return an Amp to my local (still miles away) Richer Sounds today. It's attached to my iMac via an Optical cable and it pops 3 times after stopping music and then again when starting music. Spoke to them on the phone and they came across as a company that's very happy to take your money and not so keen on the service after. They said that they'd have to test it before refunding and that I may be liable for a 15% restocking fee if they can't find anything wrong which is Murphy's Law that it'll work just fine for them.

    As I bought it instore, I get less rights than if I'd bought from them online and the staff member seemed really happy about pointing that out.

    Not looking forward to this.
    Must say I don't personally suspect the amp there either.
    I had a set of Logitech Surround speakers for my PC (connected with an optical cable - doesn't matter) that crackled and popped every so often. Just enough to be annoying but I could live with it. This changed to a constant hum and crackle when I started using AV1200 Home Plugs, and went away when I got a mains conditioner extension lead. Replaced it with some decent bookshelf speakers and never looked back. But, not sure an amp should be THAT sensitive.
  • HitchHiker 1 Sep 2016 17:15:10 2,854 posts
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    Had an Onkyo stereo connected the same way for the previous 5 years with no unwanted noise, Replacent amp is behaving so far so I do think the amp was to blame.
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