GamesIndustry.biz: PS3 online concerns
Sony still has things to work on.
Published as part of our sister-site GamesIndustry.biz' widely-read weekly newsletter, the GamesIndustry.biz Editorial is a weekly dissection of one of the issues weighing on the minds of the people at the top of the games business. It appears on Eurogamer a day after it goes out to GI.biz newsletter subscribers.
Sony hasn't had a good year. The market leader has spent nearly twelve months watching Microsoft build a six million unit lead in the next-gen marketplace, while the embryonic PlayStation 3 has been dogged at every turn by delays and setbacks. Hostility has grown among both hardcore gamers and among the gaming press, a backlash of epic proportions against the company which has ruled the games industry for a full decade, fuelled by the remarkably high price of the console, the decision to drop rumble from the pad, the adoption of contentious Blu-Ray technology and the subsequent launch shortages, culminating in a hugely embarrassing delay into 2007 for the European launch.
None of this has been helped in the slightest by the arrogance of public statements from the father of PlayStation, Ken Kutaragi, or the head of SCEA, Kaz Hirai - who have turned into a double act whose pronouncements almost seem deliberately calculated to turn consumers against Sony and its products. However, in recent weeks, the tide has been turning for Sony, albeit slowly. Perhaps it's simply fatigue among the company's loudest detractors; more likely, it's the fact that since TGS, Sony has been much more focused on giving people hands-on time with the console and its software. The promise of PS3 is finally being delivered upon, at least to some extent, and it's natural that criticism will die down and the focus will shift from hardware to software as the launch draws near.
That isn't to say, though, that Sony is out of the woods yet - and the company is still entirely capable of dropping the ball in very dramatic ways. Perhaps the single most worrying factor remaining in the firm's plans for PS3 is its online service; this is an area where the company's previous efforts have been weak, to say the very least, and where Microsoft has built up five years of valuable experience and a massive degree of mind-share. Although we've seen the service up and running to some extent - network functionality is a key element of the Cross-Media Bar on the PS3, and the console's operating system has a built in buddy list, messaging system, voice chat and even video chat service, as well as the PlayStation Store e-distribution system - the word from developers so far has been that actually building online functions into games is currently a fraught process.
This week, some of our deepest fears about Sony's online service were confirmed when Insomniac's Ted Price revealed in an interview that one of the biggest launch titles for the console, Resistance: Fall of Man, is set to use its own buddy list, clan registry, in-game messaging and chat services, and so on. While the game sounds like it has a very extensive and comprehensive range of online gaming options, and it runs on Sony's international network of servers to guarantee a high standard of network performance for online play, the simple fact is that the last hurdle Sony needed to jump has been missed, at least for the launch titles. The central buddy list doesn't integrate into the game; you'll need to add all your friends again to play against them in Resistance.
The ball, in other words, has not so much been dropped; it has been hurled at the ground with alarming force. Sony has done the hard work - it has built a console operating system which can be updated over the network, which is always-on and network aware, which can handle multiple user profiles and friend lists, messaging and chat, and so on. It has built an infrastructure which can support multiplayer games running on remote servers with players all over the world taking part. Somehow, however, it has failed to take the final step - actually providing the single sign-in, single-ID, single profile service which lies at the core of a console multiplayer offering.
The reasons developers cite for this problem are simple; the libraries to do this were not available early enough. The speculation they offer for why that happened is intriguing, however; there is a strong suggestion that until relatively recently, Sony had planned on simply offering games a connection to the Internet and letting them get on with whatever buddy lists, profiles, match-making and so on they wanted, completely unaware of any other game on the system. This is how the PlayStation 2 worked online, much to the chagrin of users.
Someone, somewhere within Sony, wanted things to stay that way. It's an illustration of just how out of touch a company can be from what its consumers want or need to enjoy their experience of a console and its software, and thankfully it was overturned. PS3 will, eventually, sport a unified online interface - but the tragic thing is that whatever internal battle resulted in this decision was won far too late. PS3, at launch, will be crippled in an online sense by an admittedly promising service in the operating system which is not utilised by key, big-name online titles such as Resistance. As teething troubles go, it's an absolutely huge one - and Sony will have to work very hard to win back the confidence of gamers who had been drawn in by the promise of single sign-in online gaming on the platform. It may be forgiveable in launch titles - but if the second wave of PS3 games doesn't cement the vision of a unified online gaming service, the price Sony has to pay for this oversight may be one that's difficult for the company to stomach.
For more views on the industry and to keep up to date with news relevant to the games business, read GamesIndustry.biz. You can sign up to the newsletter and receive the GamesIndustry.biz Editorial directly each Thursday afternoon.
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Comments (71) Latest comment 5 years ago
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This is not crippling by any stretch of the imagination.
The software will be made available for those games that are yet to be released. I can't imagine anyone losing any sleep because they can't use a singular buddy system with an extremely limited set of games.
PC gamers have had to put up with multiple buddy systems (often bugged to hell) for years now. It should have been implemented earlier in the consoles development but its a limited glitch and the not to mention free!
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That said, most people couldn't give a shite about online play anyway. So... meh! :-D
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these are launch titles afterall. lol people seem to forget what the X360 had on offer when it was released. King Kong anyone. It is only recently with Dead Rising and Gears of War that the console has become desirable.
Way to much doom and gloom end of the world mentality going on. It will all come down to the games. how many, how good and how well there implimented.
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Not really good enough Sony.
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I think it is very important for the future though and I think Sony realise that. Its going to be increasing less a case of playing online or playing offline, and more a case of games just including online features in a much more seamless way (be that deathmatch, downloadable content, or whatever).
Also, its hard to know whether the chicken or the egg came first with the PS2. Did poeple not play online because they didn't care about it? Or were they simply not catered for sufficiently well to bother?
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Again this is nothing as stated int he article it seems that games that were almost to be released missed out on the software changes to allow singular profiles and accounts. This means that all the games or at least most of them coming out in the near future will have had access to this updated software.
Massive cock up of epic proportions lol. Melodramatic much.
I think everyone can agree that online play is now an essential ingredient in todays consoles. I was never interested before hand but games like Street Fighter online [dam] id pay for that on its own.
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"and then don't bother to go the extra yard and give a centralised single sign-in integrated online service."
Um, but that is exactly what they HAVE done. It just isn't getting used in this particular title.
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I mean, Neversoft aren't even bothering to put online play in the PS3 version of Project 8. Is that because they can't be bothered, or is it because it would be too hard to add it in later on as a patch?
Someone help me, I'm confused!
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But surely that's a problem when this is the first, biggest online game the PS3 is going to have?
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I would say that for those LIMITED games that this will effect the developers will not bother with any sort of patch, you simply have to get over the fact that your gonna have to add the 'few' friends youll have that play the same title seperately.
My god it truly is a disaster, lol. This 'glitch' will be fixed for the next batch of games released.
And although it is a shame that sony never bothered to fix it earlier, its hardly a damning indication of how things will go. Even the small fact that the service is free will have many times many more players jumping in to see what its all about. Sony may screw up on a regular basis but when it smells money and opportunity it will jump.
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I agree on that, first impressions are crucial and all that. Its early days though.
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And PGR3, COD2, PDZ, Condemned, Geometry Wars, MS:R and that lot. And, more importantly, I only needed to add my friends once to play them on any of those games. In fact, scrap that, I didn't have to add them even once, because it remembered my friends from the last console. 5 years on from the original Xbox Live, and a generation later, and Sony still haven't fathomed out the basics...
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Actually, the way it is now it's quite similar to the original Live. It didn't have a universal buddy list.
But the article explains that their decision to go with "unified everything" was pretty recent, so they obviously were not working on this for the last 5 years. Hence why the first titles aren't taking advantage of universal buddy lists..it's all still coming up to speed precisely because it hasn't been 5 years of work for them. Which sucks, and is stupid, but at least they did finally decide to go this route, even if it was a late decision and results in the first games not being as fully integrated as they might have been. Hopefully Sony will gets it act together here quickly, and existing games will be patched.
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The PS3 solution sounds half baked and I very much doubt they'll do anything fundamental to improve it which is a real shame. Such a forward thinking console but with no real online aspirations - very strange.
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But then you could ask WHY ppl don't use the online service when XBL is so well used. I think that the answer to that one is quite clear.
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Never a wiser comment made.
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Its simply not true.
The Gamecube sold almost as much a the Xbox with no sort of online system.
aprox 120 million console owners(nintendo, microsoft and sony - you've got to assume some people are on their 2nd or 3rd machine)
approx. 10 million online users(Live, Live 360 - not including silver, ps2 carbunckle)
The figures just dont add up. I'm not saying that online is not important but, the fact that less than 10%(and growing but,not quickly) or your potential audience choose to take up the option says more to me than X is gonna die without a complete online package.
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Nobody had broadband at the time but a good percentage of the population do now (even my ma and pa - never thought I'd see the day). So you've got this 2/8/10/16 Mbps link there just being used for surfing the net. People want to do more with this facility and plugging your games console in to add to the experience is a really good fit.
Just look at the Nintendo Wii...
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[link url=http://uk.gizmodo.com/2006/11/03/ps3_web_browser _first_look.html
]http://uk .gizmodo.com/2006/11/03/ps3_web...[/link]
[link url=http://kotaku.com/gaming/ps3/clips-ps3-picture- browser-212013.php
]http://ko taku.com/gaming/ps3/clips-ps3-p...[/link]
http://ww w.kotaku.com/gaming/clips/clips...
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If online mattered to people that much surely Xbox would be far and away the market leader rather than being outsold in all three territories by the PS2 and its inferior online experience.
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It bloody DID. AND cross-game invites. Voice Messages and the live "dashboard" were added in 2004, and recent players, gamerscore,acheivements, rep, cross-game chat, text+video messaging, picture messaging, complaints, prefer/avoid players, TrueSkill matching, gamer pictures (etc. etc.) were added with the 360.
It's with a bit of relief that this article came out. Given the past few weeks (and the still-terrifying DoubleSpeech stuff) I was coming to the conclusion that EG was bought and payed for by Sony.
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i think that was his point.
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Sony just offer the basic tools to the developer/publishers. Their offer is free the usage of the online won't be.. Publishers will find a way to derive $$$ from the users in the same way the M/Soft has done. It's not free to set up a network system for your game so who pays for that?
Wether it's a monthly subscription or paying extra for PS3 titles you will pay for the networking services of Ps3, just to the publishers and not via a middleman.
What does this mean in the long term.... It means your online games will vary in performance and your buddy lists etc may not work across all games, maybe just from that publsher/developer.
Once again Sony looks at it's model and doesn't care about the consumer just the bottom line..
Sad but true
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Jesus, this old myth again. Here be the truth.
Microsoft, Nintendo, Sony, Dixons Group, GAME Store, Amazon, etc all care about their share price more than they care about your gaming fun. FACT.
Thats what they do, its why they exist. Can we please stop perpetuating this idea that whilst some huge corporations care about money, there are others in games that have a giant heart.
I'm not saying they don't care at all about your gaming fun, but money is right there at the top of the list in every case.
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What you are overlooking is the fact that money comes from customers, and only from those who feel good about the respective company.
So, if there is one that evokes the feeling of providing you with fun games and awesome innovative experiences, and another one providing you with fun games and the most expensive console along with only those features that are designed to part you from your money, which do you like better, which gets your money?
Consumers are emotional beasts, it's their perception that counts. So, a company after money needs to project an image that customers agree with. Sony currently fails to do so, Microsoft and Nintendo do not.
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Yes, it's a problem the same way it's a problem for Microsoft that World of Warcraft doesn't use Microsoft Passport. That is, it's not a problem at all.
(Asheron's Call started out using Passport, but they, too, have abandoned it.)
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If it turns out not to be free, that's another matter, but we'll have to wait and see about that.
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I'm not sure how easy it would be to fix this later - In theory I suppose they could just add updates...
Anyway, I'm with Blerk on this one; Meh!
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Still doesn't deny the fact that MS added all their features later, like Sony can do.
@MadMirko lovely speach and all but that doesn't stop the pile of steaming crap EA dish out year in year out and still ends up top sellers in the charts.
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Microsoft and Nintendo get this. Sony haven't yet - it remains to be seen if they ever will. It doesn't bode well when a basic feature like a friends list is added on at the last minute.
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I lolled too
You may want to lose that '$' there though, asking for trouble
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I was saying that online 'gaming' is not the be all and end all of connecting a console to the internet. The Wii and 360 are designed around online connectivity, it's sounds like the PS3 isn't. That was my point.
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Forget hand-scrawled notes tacked to the refrigerator door. Users can leave messages for other family members on a calendar-based message board. They also can use WiiConnect24 to send messages to people outside the home as well. Even better, people can trade photos and text messages with cell phone users. The service also allows for incoming messages targeted at software, such as a new map or weapon for a game. Games can constantly be updated, thereby extending their playability.
Microsoft is king at online but I think that Nintendo have put some thought into online connectivity with the Wii and tried to innovate. Sony seem to have looked at what Microsoft have and then tried to copy this and bolt it on at the last minute. Puzzling to say the least, and disappointing for such an expensive piece of equipment.
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Yeah, that's some really good criticism. It really adds to this discussion.
/sarcasm off
Forget hand-scrawled notes tacked to the refrigerator door. Users can leave messages for other family members on a calendar-based message board. (So you really think that your computer phobic house mates are actually going to bother with all the hassle when they can just scribble it down on the calendar in the kitchen?) They also can use WiiConnect24 to send messages to people outside the home as well.(possible on both live and psonline) Even better, people can trade photos and text messages with cell phone users.(considering the crappy state of all the mms stuff on mobile networks after trying to stuff it down our throats, how well do you think that this is going to work?) The service also allows for incoming messages targeted at software, such as a new map or weapon for a game.(So it allows updates through messages(?!)) Games can constantly be updated, thereby extending their playability.(also available on psonline and xbl)
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Wii on the other hand I highly doubt they's allow headsets on the their service, especially how their online service is setup with the friend codes.
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The truth is we don't know the full extent of the facilities WiiConnect24 will offer in games. But it's got potential and sounds like a far more interesting idea than anything Sony have so far come up with. But then the Wii has the potential to be the most innovative thing to happen to gaming in a long time, as was Xbox Live which I am personally a big fan of.
What are Sony doing with regards to online connectivity that hasn't been done before? Just for the record, I'm not a Sony hater. I owned a PS1 and still own a PS2 and a PSP but in my opinion they have made fundamental mistakes with the PS3. So yeh, Sony really are losing it....
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In the box?
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@mogsy
that was a bit dramatic all Insomiac havn't done is merge their buddy list with the one built into the PS3 and all of a sudden it's the PS2's online service and Nintendo have done better even though it'll be exactly like the DS plus virtual console shop. :/
yeeaah -_-
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Yep you're right, which means that Sony haven't even managed to get the basics right in time, never mind anything that pushes boundaries. Not as if they haven't had plenty of time either so it doesn't bode well for the future of the PS3 and online connectivity.
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And just because Insomiac didn't get the library in time to integrate the buddy list it's an uproar?
There might as well be as such an uproar with Nintendo having no third party online enabled titles until 2007.
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So is this catastrophic for the PS3? Probably not but it's another reason to be disappointed.
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I think anyone with half a brain realises that the service is not going to be properly free, as nothing worth having ever is. It just remains to be seen where Sony decide to recover the costs from, my bet is on a premium price for games, and DLC that actually gives you an ingame advantage and is thus desirable content to have (faster cars, better guns etc...). Their only problem is balancing the price finely enough so the consumer doesn't feel ripped off, or at least too ripped off.
Charge too much and you run the risk of not only alienating your consumer base, but also putting off future consumers and winding up with no money to pay for the service, pitch it too low and you don't recover the costs or (heaven forbid) make a profit.
I also wouldn't put it past them to charge for demos, just a few pence mind, but like they say "every little helps"
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My worry is that they release DLC that gives the player an advantage against the opposition if they buy it as an incentive to spend their money. It would be a great incentive but would give those that spend more money an unfair advantage, this is all theory but the thing is I wouldn't put it past Sony to do it, as they desparately need to get the cash flowing to pay for their free service
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I think your over analysing the situation Sony's treating this as the start of something not something that will gain instant results...
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"What you are overlooking is the fact that money comes from customers, and only from those who feel good about the respective company."
I'm not overlooking that. I don't see the connection with the post I was responding to. My point is that all companies want to make money. People that entertain the idea that company X cares more about gamers than cash are deluding themselves.
Sure a company has to appear to care, thats just PR. I suppose what I am winging about it people falling for the PR.
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