Origin has deactivated my game.

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  • Heitzu 19 Jun 2012 11:34:09 1,160 posts
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    So I know people like to hate on Origin and EA but I hadn't received any problems from them since I started using them when it was EA Downloader (Or whatever.)

    However I noticed yesterday that my FIFA 12 game had been removed from my account and upon trying to load the game it asks for it to be activated again. However attempting to put in my key tells me that its been used. (Obviously)

    Anyway to cut a long story short, I emailed their customer service people who replied in the following way.

    Please allow me to explain that I have checked the code and confirmed that the code is disabled by higher team as a previous contact. The previous case number is "042428". After verifying proof of purchase, advisor have generate new code for you.
    I never sent them a ticket before now so this previous case number is someone else, which basically means I've had my game stolen from my account. How on earth they managed to get my CD KEY I don't know.

    Anyway I'm hopeful this will turn out okay. I just wanted to warn anyone who may have an account.

    Edited by Heitzu at 11:34:39 19-06-2012
  • nickthegun 19 Jun 2012 11:36:33 59,876 posts
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    Probably a keygen. I had a similar problem with a boxed copy of UT2k4 back in the mists of time.

    ---------------------------------------------------------
    someone say something funny

  • AcidSnake 19 Jun 2012 11:36:48 7,268 posts
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    After verifying proof of purchase, advisor have generate new code for you
    Origin sounds like a damn phishing bot...

    AcidSnake - He can't see your sig, avatar, images or vids and talks about himself in the third person because he's proper old-skool...UID 24017

  • kentmonkey 19 Jun 2012 11:37:09 20,681 posts
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    The customer service from Origin knows no bounds.
  • kentmonkey 19 Jun 2012 11:37:59 20,681 posts
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    AcidSnake wrote:
    After verifying proof of purchase, advisor have generate new code for you
    Origin sounds like a damn phishing bot...
    Indeed.

    'Game is void. Please return your case. All case belong to us'.
  • Heitzu 19 Jun 2012 11:42:53 1,160 posts
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    Heh :)

    At least you've made me smile about it.
  • Rusty_M 19 Jun 2012 12:11:48 4,679 posts
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    Did you get a replacement, working code?

    The world is going mad. Me? I'm doing fine.

  • Heitzu 19 Jun 2012 12:17:15 1,160 posts
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    Well quick update my buddy Akanksha has just sent me this:

    So as a one time exception, I am generating a new code for you to install the game. The code that you can use to install the game is : (Code Removed for obvious reasons)
    So I got my new code in about 19 hours of my first contact, which isn't too bad really, shame their security isn't working to verify accurately to start with.

    Edited by Heitzu at 12:18:20 19-06-2012
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