New 360 dash borks video playback

Digital Foundry investigates washed-out video issue.

Microsoft's brand new "Metro"-inspired dashboard highlights how the platform holder now sees the Xbox 360 as a multimedia playback device, just as comfortable at hosting video content as it is at running games. There's just one problem: the video player in the new interface doesn't work properly any more.

We've received a number of emails from unhappy 360 owners complaining that the new dash forces video content to run at limited range RGB levels, the net result being that colours are washed out, with blacks becoming grey. Apparently the issue was reported during the beta phase of the dashboard roll-out, with the only acknowledgement from Microsoft being the deletion of all threads that refer to it, accompanied by this cheery message:

"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"

Suffice to say, Xbox 360 owners who previously enjoyed perfectly serviceable video playback from their consoles aren't happy, so we decided to take a look at what's actually going on and if there is any potential fix. To do this, we compiled a bunch of screenshots into a movie file, encoded them into Microsoft's own WMV codec and then ran the final video on the older NXE dash and the newer Metro effort.

Here are the results:

While the differences are hardly dramatic in a single screenshot, the effect is much more pronounced in motion - and it's clear that the 360's new dash is not functioning properly here. The washed-out nature of the colour does indeed suggest that limited range RGB is kicking in, and while in most cases the effects could be seen as minor, the fact is that video compression artifacts are considerably more noticeable due to the error in decoding: macroblocking that would be otherwise be less apparent within darker colours is now more readily visible.

In short, while this could be discounted as a relatively minor bug, the error in colour reproduction can highlight inadequacies in picture quality in addition to just looking "wrong". The same video running side-by-side on a PlayStation 3 just looks so much better, and very much the same as the NXE image (we should expect some small differences owing to the use of decoding algorithms amongst other variables). To further compound the issue, we could find no temporary fix for this issue: tweaking the reference levels on the 360 dashboard to settings other than "Expanded" simply compromised the image still further. Adjusting monitor settings can help, but obviously borks the look of gameplay video.

Looking at the make-up of our screenshots via Photoshop's "Levels" histograms, we do see something curious though. Our NFS: The Run shot looks to be forced down to limited range RGB based on the histograms we see on the top row, but previous tests conducted on our Skyrim timelapse, encoded in the different h.264 format, show the entire spectrum skewing downwards into the 0-16 RGB area that limited range shouldn't touch.

Despite numerous reports from users, there's been no official acknowledgement of the issue from Microsoft and no feedback about action being taken to correct the issue - which according to beta testers affects all consoles on both HDMI and component video outputs. We can only assume that by actively deleting bug reports on this issue, Microsoft is aware of the problem and we would hope that it is working on a fix.

However, the platform holder's behaviour isn't going down particularly well with the people who actually took the time and effort to beta test the new dashboard, putting the new features through their paces and providing valuable feedback. Now it may well be that the issue is minor enough not to bother the majority of Xbox 360 users but to ignore the testers' comments to the point of full-on deletion is discourteous to say the least, and can only backfire from a consumer relations perspective in this connected age... so why do it?

Comments (134) Latest comment 1 month ago

Comments threads automatically close after 30 days, but please feel free to continue chatting on the forum!

  • Booshambles #1 2 months ago

    I actually noticed this in the beta too on the dash itself. My Mass Effect Premium theme had a greyish tint to it. I noticed it instantly after the update as i had been looking at the same red planets for months. I still have the "pre release" blade or whatever you want to call it. which was useless and had no news or feedback on it.
    Edited by 2 at 18/12/11 @ 12:52
  • lucky_jim #2 2 months ago

    I wonder how the screaming fanboys are going to twist this article into DF somehow being funded by Microsoft (or whatever this week's childish conspiracy theory is)?

    Anyway, this is pretty shocking stuff. This update seems to have made the 360 a shitter console. Video playback is now worse, it's harder to find my games, I had to block the ad server on my router, and the UI looks and feels absolutely awful: it's, for want of a better word, totally vulgar in its rapacious consumerism. So much so that I'm going to take a long hard look at their next console before I make a decision on it: I hate being treated as a cash cow to be milked. They've broken a facility I used to use a lot in order to introduce a new dash full of ads? I'm going to keep my distance from the company in future, thank you.
  • Shod #3 2 months ago

    to ignore the testers' comments to the point of full-on deletion is discourteous to say the least, and can only backfire from a consumer relations perspective in this connected age... so why do it?
    I love how large multi-nationals handle these things, it's almost like they don't want customers anymore. Are we draining their resources or something? WHY DO THEY HATE US?!?!?!?

    This reminds me of getting snubbed by that girl I liked once. I got over that. Honest I did.
  • peek188 #4 2 months ago

    Thanks for this article!! After update with new dash colours in games are washed. Games look terrible. Maybe microsoft will fix this problem soon!!
  • CaptainQuint #5 2 months ago

    I fucking hate the new dash to the point where I'm considering whether or not to renew my Live gold subscription. I'm playing more campaign than multiplayer nowadays anyway.
  • Nephirion #6 2 months ago

    I sold my 360 along time ago, looks like it was a wise move ...
  • weejok #7 2 months ago

    Here's an idea, instead of getting all annoyed just adjust your TV colour/contrast setting and such to compensate for changes if it really bothers you so much?
  • TheRealBadabing #8 2 months ago

    @weejok Here's an idea, instead of posting ill-informed nonsense just read the article.

    No amount of fiddling with your TV will replace information lost at source.
  • Badassbab #9 2 months ago

    Oh that's bad. Surprised MS has totally ignored beta feedback.
  • FluffyTucker #10 2 months ago

    Post deleted at 13:27:10 18-12-2011
  • Marshall2008 #11 2 months ago

    Looks like this thread is now filled with trolls and Microsoft haters. LOL
  • Badassbab #12 2 months ago

    @weejok

    And then change the settings back when I want to play a video game? I shouldn't have to do that.
  • loveless #13 2 months ago

    "Limited" RGB range is the broadcast standard, and the 'correct' output setting for all TVs. Even if your TV can be set to use a full range, you are generally better off by sticking to "Limited" and adjusting the contrast / brightness to the optimal settings, which would be good for all inputs.

    Although that can sometimes be a problem with video games, as they don't seem to always be designed for correctly calibrated displays.

    imho, the Extended range should only be used with displays that are not designed to work with broadcast RGB, i.e. computer monitors.

    Whilst I don't agree with the way Microsoft have acted here - and I certainly don't agree with them pushing 'Metro' onto all of their platforms when it simply isn't suitable for most of them - the loss of extended RGB isn't a massive deal for a device that is designed to be used with televisions, and a lot of people are unreasonably causing themselves problems through a lack of knowledge / information.
  • Char-Aznable #14 2 months ago

    These things happen. Don't forget that even Microsoft is run by human beings. It isn't anything big. I'm pretty sure they will be able to fix it. Personally I can't say anything since my Xbox 360 broke a month ago.

    EDIT: Yes, the colour is noticeably different but nothing game breaking. As long as Microsoft is working on a way to fix it (I'm sure they are) things should be fixed pretty soon. Still I don't understand why they ignored feedback. I wouldn't point fingers at them yet. Let us hear what they have say first.
    Edited by 2 at 18/12/11 @ 14:04
  • weejok #15 2 months ago

    @TheRealBadabing Did read the article, this line says it all "issue is minor enough not to bother the majority of Xbox 360 users"
  • Atolm #16 2 months ago

    @loveless I won't tear you a new one, since this article doesn't go into the full extent of the problem.

    Not only are the videos washed-out, but when you exit the Video Player and then resume your video playback again, the Black Levels mysteriously clip at well above 16, as high as 23 even.

    The only way around this is to power off then power your console back on again. To reset the console to Limited RGB. Or start a game and then exit to the Dashboard.

    No matter what one's preferences are, the default setting is set at 'Standard' on the Xbox, and it switches between Standard and Extended during playback on the Video Player.

    You of all people should know that this is not acceptable, right? That is the extent of this cursed bug.
  • peek188 #17 2 months ago

    The most important question is : When they fix this problem??
  • Bogie19th #18 2 months ago

    Glad they know there is an issue at least and will incorporate a fix in an upcoming patch. They are good at that at least.
  • mossychops001 #19 2 months ago

    Just play around with Tracking that usually sorts it out.
  • peterfll #20 2 months ago

    I have a question; does this also impact the HD-DVD playback? I ask as I noticed when playing a movie on my Xbox HD-DVD player yesterday that the black borders were grey (rather than black), with the same issues affecting the picture in dark scenes?
  • IvorB #21 2 months ago

    Hmmm... This isn't a minor issue. This is pretty huge. Basically kicks the 360 out of video playing duties. I can see a major difference just in the screenshots. Look at the difference in the run position number. This would
    really piss me off if I was a 360 owner. This new dash seems like a major fail for Microsoft.
  • Okamiwolf #22 2 months ago

    Would we expect any other outcome from the company that brings us Windows? Fixing two problems and creating three new ones has been Murphy's law of Microsoft updates for over 25 years.
  • Zerobob #23 2 months ago

    I've always found USB video playback to be fairly bad on 360 compared to my ageing PC and Blu-ray player, even before the Metro update.

    Playback is choppy and the picture isn't as sharp as it should be - it seems somehow the output isn't quite pixel to pixel.
  • Atolm #24 2 months ago

    @BuckoA51 It affects every App or video player/center/device on the new Dashboard.
  • Doctor_What #25 2 months ago

    Anything I could say about my negative experience with video on the 360 during the first years of its release will look like trolling, so I'll not go any further than saying that I hope this is fixed soon, it sounds like a pain in the arse for image quality geeks (of which I count myself as one).
  • tinyspark #26 2 months ago

    The 360 (and to a lesser extent the ps3) is awful as a multimedia playback device anyway. Why push these things as such and then saddle them with such a limited range of acceptable codecs.

    Edit: negged for some reason? someone disagrees with this? The 360 IS an awful multimedia playback device. No question.
    Edited by 1 at 18/12/11 @ 16:07
  • Yuroko #27 2 months ago

    This is why I haven't sold my PS3, it's a far superiour media player. Dvd's and downloaded videos look really good, and it's quiet!
  • sport #28 2 months ago

    MS, if you need help in sorting this, follow these steps:

    1) Open Visual Studio
    2) Open NXE project
    3) Ctrl-F. Type "Function Video_Playback"
    4) Ctrl-A
    5) Ctrl-C
    6) Close NXE Project
    7) Open Metro Project
    8) Ctrl-F. Type "Function Video_Playback"
    9) Ctrl-A
    10) Ctrl-V
    11) Build your Project.
    12) Done.
  • Nodka #29 2 months ago

    Microsoft has barely touched the local media player on the console since it's launch (only adding XviD/AVI, H.264/MP4) so that this is broken is not surprising at all.

    Microsoft's attitude towards local media playback is basically just a check box to say it's there, anything else even the bog standard WDTV Live players are far superior. WMP12 supports more media types than the Xbox 360 does at this stage.

    They don't even support exFAT Microsoft's own replacement file system for FAT32 so that should tell you they way things operate on the Xbox division, it's all about online streaming (renting) media playback.
  • Sharzam #30 2 months ago

    Quick question;

    My TV supports 'full gamet' which i assume to be the full range RPG. When my PS3 is set to full range it mgives high levels of black crush and poor contrast. If i set it to 'limited' in the PS3 settings then i dont get black crush and everything is a bit brighter. In game and the XMB it isnt really a problem but if i play a video say from USB then it causes major probems to the point i have to have it set on 'limited' al the time.

    On the 360 running NXE i had it permantly set on expanded and no problem, dont know with metro.

    Can someone please educate me as to what i use, do i have my TV set to limited and the ps3 on limited ? or how do i get good black levels and set both to full range. I assume the same applys to the 360 but how come it is a different for me.
  • Atolm #31 2 months ago

    @Sharzam Limited is the standard of most TV sets, some can handle the extended range which is more common with computer monitors.

    The reason why your Xbox displays the extended setting without overly crushing the black levels is because you must have set the Color Space to ycbcr709HD.

    In this setting no matter what Reference Levels are set it will not affect the black levels whatsoever.
  • SHPanda #32 2 months ago

    Speaking of video restrictions/limitations on the new dashboard, sorry, "Xbox Home" why have us non-US folk been given the short straw again?

    I went to watch some of the Sentuamessage videos last night, and after a quick Bing search the Xbox was unable to find any content under this name. Funny, it all used to be there. So I tried searching for Nexus, again nothing came up. You can debate why I like to watch these episodes if you must, but I genuinely find the two guys in the videos quite humorous.

    Anywho, owning a US XBL account as well, I signed into the US marketplace and what do you know, not just the latest episodes, but all the previous episodes too, along with a load of other video content from inside Xbox, like all the IGN strategise videos (Mmmmm Chobot), Xbox 101s, and Major's Minute. This new dash (besides being an awful UI IMO, aimed solely at advertising and motion control) has completely gimped my console and it's offerings, it's backwards enough that this new "streamlined" dashboard actually hides content and makes it difficult to find, but to remove it completely?

    I also don't quite get why Major's Minute isn't in non US territories either, it's not licensing issues as it's all their own footage, it's just a case of looking after your own, which is humorously hypocritical seeing as all he goes on about in his podcasts are his world wide fan base and how he likes to communicate with Xbox fans all over the globe.

    These are small things MS, but the small things matter, and it's these things which can enrich the experience.
    Edited by 1 at 18/12/11 @ 17:19
  • Dewin #33 2 months ago

    So, MS is pulling a "There is no ring of death" with this problem eh... figures. Deleting forum posts in the hope it goes away really rubs me the wrong way.
  • newf #34 2 months ago

    WTF Microsoft?? If it ain't broke don't try to fix it.
  • Porcupine_I #35 2 months ago

    it's not a bug! it's a feature!! now shut up!
  • HL706 #36 2 months ago

    Microsoft can shove their console up their arse tbh. I'm fed up of them dictating what features I do and don't want in my games console. My PC is a far better multimedia device and gaming machine anyway - and this way the missus can watch some telly!
  • Daddy-Doom-Bar #37 2 months ago

    They deleted my feedback when I submitted it. I noticed it as I play a lot of .avi's on my xbox. It's not that bad, but noticeable. When I first submitted my feedback, they labelled it as 'by design.' Then they deleted it. They apologized saying it was a mistake and to resubmit it. I didn't bother.
  • oceanmotion #38 2 months ago

    Maybe the ads look better.

    Seems a silly thing to mess about with. MS have finally jumped off the deep end. Starting to act like they've won already and you know what happens when you have that attitude.

    I think XBLA and such is going to take a nose dive on the new dashboard. I honestly haven't bothered looking at any marketplace content since my first look around the new dashboard. They have totally lost focus. Do they really think people are going to come in droves to pay a gold sub for streaming content they can get for free or with their current service sub on devices they already own, like most TVs for example.
  • Retroid #39 2 months ago

    Oh dear. Really not been impressed with this latest update.

    As I've said elsewhere: this seems far more concerned with trying to sell you things rather than letting you buy & use the things you want.
  • Spong #40 2 months ago

    Glad this has been aired publicly and with a good deal of evidential weight to boot. The people complaining about it at the beta forum are a smaller voice and that has clearly made the job of ignoring them easier for MS.
  • Atolm #41 2 months ago

    @mossychops001 Didn't you read the article? There are no fixes to this bug.

    Why are people up voting you based on that ignorance? Baffling to say the least.
    Edited by 2 at 18/12/11 @ 20:34
  • Sunyavadin #42 2 months ago

    A lot of 360 owners are a bit more worried about other effects of the update, as they can't see video at all due to their xboxes being bricked by the update.


    (I can accept a few red rings happening at the same time as the update, how many of those happen each day? But the crazy tiling, squelch, and no red rings bug? Occuring all of a sudden on a ton of 60s?)
    Edited by 1 at 18/12/11 @ 20:52
  • Tw|sty #43 2 months ago

    @mossychops001 not had to do that in a very long time
  • Sunyavadin #44 2 months ago

    @Dewin

    MS seem to have deleted the ENTIRE foum for update tech support as of last night, it's annoying as hell.
  • AnotherIdiot #45 2 months ago

    This new dashboard sucks, shows utter contempt for the users. It is the worst user interface MS have ever designed for any product ever. Just about any man off the street could do a better job.
  • repairmanjack #46 2 months ago

    Forgive my ignorance, but does this have an impact on Lovefilm streaming? Only tried one film so far, and found the quality to be sub SDTV.
  • Atolm #47 2 months ago

    @repairmanjack This bug affects ALL videos being played on the 360 regardless of the application being used to run them.
  • Climhazzard #48 2 months ago

    I can see myself changing to PC gaming in the near future and my PS3 for the odd game. Microsoft need to get their act together big time. Supposed to have taken inspiration from the windows phone metro interface, as far as i can tell they've taken it and took a massive dump on it. Its a wasted opportunity and doesn't bode well for windows 8.
  • lucky_jim #49 2 months ago

    @Retroid
    That's exactly it. It's like they consulted advertisers (extensively), but not users. Or rather, they did consult users but deleted any criticism in a weird form of corporate stalinism.
  • oi #50 2 months ago

    Meh. My crappy tele is only capable of limited RGB annyway. Setting it to expanded or whatever it's called results in black crush.
    Edited by 1 at 19/12/11 @ 02:27
  • Beano #51 2 months ago

    Easy fix: get XBMC. A far superiour media center/player than any console anyway.
  • ubergine #52 2 months ago

    The whole appalling redesign makes me less confident and interested in Microsoft's next gen console, because it speaks to a change in philosophy from the top down that results in products which aren't for me.

    My instinct about this video display "bug" is that it's no bug at all, but something they've done by design. Now the person who was behind the Metroid update is in charge of designing the new Xbox. So long as my current one resembles an energy-sucking jellyfish I'm not interested. Trying to force me into being interested in your shitty video streaming services while hiding my own games from me is exactly the kind of ham-fisted fumbling bullshit that Microsoft spent years trying to change people's minds about with Xbox. Great way to undo that goodwill you've clawed together.
  • TazerFan #53 2 months ago

    Dash doesn't bother me. You guys are hilarious.

    "it's, for want of a better word, totally vulgar in its rapacious consumerism."

    I turn on my Xbox. The game in the tray is highlighted at startup. I hit "A" to launch that game. ONE small tile contains a videogame-related advert, in the bottom right corner.

    Bloody hysterical much?
  • Atolm #54 2 months ago

    @ubergine: With respect, your instinct couldn't be more wrong. This is indeed a bug, and it's with the same mindset as yours that the morons at Microsoft overlooked this bug, thinking it was normal.

    It's a pity the article doesn't explain the full extent of the problem.

    The gist of the problem lies with the default setting. No matter what your Reference Level settings are set on the new Dashboard, these settings are always reverted back to the default setting, limited RGB or standard as in this case. So folks with monitors and Reference Levels set to Expanded will be greeted by the default setting, Limited RGB.

    That's not all, by playing a video on the Video Player and then exiting the player, the brightness levels are immediately noticeable. The setting will have reverted to Extended -- regardless of your desired setting -- with black levels crushed.

    See my other posts (above) for more detail.
  • bumyoghurt #55 2 months ago

    I use my Xbox a lot (a lot) to watch videos, and it's one of the reasons I love it so much. I suppose I am a bit of a fanboy really, but even I can admit that the quality of playback (no matter if over wireless, wired or USB) has always been pretty crap. I haven't noticed at all any reduction in quality since the update, I am using component output onto a pretty old HD LCD tv, don't know if that makes any difference. BluRay .avi rips were always the best when streamed to Xbox (via USB), so I will test that later.

    One thing I will say though is that if you are that worried about quality, why on earth are you streaming ripped, converted and compressed video files rather than buying HD media and playing on dedicated equipment? I'd say that just having these features on a games console is a bonus so we should enjoy it rather than bitching.
  • TheReverendSlim #56 2 months ago

    @loveless You're missing the point. My 360 is set to RGB/Standard and my display is calibrated with a colorimeter. As soon as the new dash pushed to my machine, video was wrong, even with the same settings. STANDARD should conform to broadcast standards (i.e. black at digital 16, peak white at 235), but on the new dashboard, it doesn't. It isn't just Extended reference level that's affected here... It's that there is currently no reference level setting that makes video levels match between games and videos on the 360 with the new dashboard. If you want to check to see if your system is affected, search for "AVS 709" and you can find test patterns from the AVSforum for black level for both your 360 (in M4V format) and your Blu-ray player. With the previous dashboard, those two sources would match because the 360 complied with video output standards. With the new dashboard, even if your display is calibrated so that digital 16 = black and nothing below that is displayed, the 360's video output will show the below-16 info. Changing to Intermediate or Extended will then clip black ABOVE 16, meaning blacks will be crushed in videos.

    So we're clear: This affects everyone, regardless of what reference level or color space setting they use, because there are now discrepancies between video output for games and for video that mean that if you calibrate for one, the other's wrong no matter what you do.
  • TheReverendSlim #57 2 months ago

    @Zerobob You're correct that video output is no longer pixel to pixel. With the old dashboard, you could play a 1080p resolution chart (search for "AVS 709" to find good calibration videos) and while there was some notable issues, it mostly seemed to pass the full resolution (whereas the 360's picture viewer has always downscaled, which was obvious with a 1080p resolution chart). The new dashboard very clearly seems to be downscaling below 1080p for playback. Worse, if you display a single-pixel checkerboard in Windows Media Center now, you get some bizarre color banding, so neither that nor the dashboard's video player seem to fully display 1080p files anymore.
  • Miths #58 2 months ago

    As others have mentioned, isn't Limited RGB the correct range for pretty much all HDTVs? Full RGB is for PC monitors.

    I haven't had a 360 myself for a few years, but I certainly have my PS3 set to limited, as everything I've read suggests that's the correct choice. I've tried full once upon a time, and I seem to recall that it - as expected - resulted in "black crush" and overly saturated colors (which of course is also what we tend to see in general in many 360 vs. PS3 screenshot comparisons - but didn't we get an explanation some time ago that that has more to do with slightly inaccurate gamma output from the 360 than because one console is set to full and the other limited RGB?).
  • Beano #59 2 months ago

    @TazerFan about 80% of the tile space is ads (on the game page)

    Correction: It's actually 75%
    Edited by 1 at 19/12/11 @ 10:22
  • TheReverendSlim #60 2 months ago

    @Miths It doesn't matter which is "correct", because that's not the problem here. Correct is whatever your display itself is calibrated for, assuming all of your sources output at the same levels. My display is calibrated for limited RGB (black = 16). On the previous dashboard, using RGB/Standard reference level, digital 16 equaled black when playing a black level test video (and matched the same test pattern played back on my Blu-ray player). On the new dashboard (with the same calibration on the display and the same RGB/Standard settings), that same test pattern displays information below 16. Nothing has changed in the signal chain EXCEPT the new dashboard. Plugging up my second 360 that has not received the update clearly shows the discrepancy. Again, this is with the 360 set to Standard reference level (which should be black = 16, whereas Extended should be full range).

    On your computer, output is full RGB (0-255). So how does video played on your computer look correct? Simple... Because the software for playback makes the adjustment in difference for you. That's the likely root of the problem here. Microsoft seems to have changed their video rendering for the new dashboard and the renderer is outputting 0-255 even though videos are encoded for 16-235 playback and the system is set to output same. Because this video renderer seems to be being used globally across the dashboard video player and all of the new video apps, the bug is apparent across all of them. You can also tell that they've changed rendering methods because the previous dashboard would play back 1080p files with little apparent loss in resolution, whereas now it clearly downscales them.
  • apan #61 2 months ago

    The new user interface is crap.
  • Harmonica #62 2 months ago

    Shitballs, I'm someone who uses the piss poor video player on the console to playback hi-def content (x264 inside an mp4 wrapper, usually), but I haven't tried it since the update. Almost expected that something would inevitably screw up - it's not like the player handles codecs properly anyway, there's numerous stuff it *can* play but results in an error when you open the files (stupid things like the level setting of a x264 file will through it off if it is too high even if it can handle all of them easily).

    Basically the dashboard team are really, really bad at their jobs.

    edit: don't even get me started on how the Youtube app arrived with such a paucity of UI controls and laggy navigation (though it is a boon to view subscriptions on the console since the playback is smoother than in a browser).
    Edited by 1 at 19/12/11 @ 09:16
  • Harmonica #63 2 months ago

    @Miths: I think a lot of early adopters with old HDTVs (which still function completely adequately) feature monitor-like RGB settings. Hence the need for the Extended profile that they added with NXE.
  • Biker_Bob_1971 #64 2 months ago

    Post deleted at 16:59:10 06-02-2012
  • TheJuriel #65 2 months ago

    So, the new update tries to kill XBLA, and the use of the machine as a video player...?

    Nice work.
  • miiiguel #66 2 months ago

    "about 80% of the tile space is ads (on the game page)"

    That totally sucks, those tiles are bad tiles, they make you buy stuff and then we go poor. Bad tiles.

    It's cool to know these things and these companies need to know someone's watching, but don't lose focus, I like a superlative like any regular person, but use it wisely or no one will care.
    Edited by 1 at 19/12/11 @ 09:44
  • Eraser #67 2 months ago

    @Booshambles and Peek188

    You both are talking bullshit because this doesn't affect in-game graphics or the dashboard itself, only video playback.
  • DwarfyP #68 2 months ago

    @Bogie19th Agreed

    I don't think most people understand development process which is why multiple people have rated your comment down.

    Microsoft probably didn't address this in the update because they had to investigate what caused it, create a fix for it, test it and all that while working to deadlines to get Metro out. It isn't world destroying so there was no reason to delay the rollout and can update it as another update later on.
  • DwarfyP #69 2 months ago

  • Harmonica #70 2 months ago

    It's funny because that definition you link outlines an entirely different usage. DF's here is of the internet (?) nerdism 'borked = broken; bork = to break something'. Slang, of course, which is fine, because who gives.
    Edited by 3 at 19/12/11 @ 10:13
  • Beano #71 2 months ago

    @miiiguel I'm not surprised you try to spin it - but tiles that advertise for games are ads also, not just the small one that advertise for non-gaming products. Ads are ads no matter how you try to turn it around.

    But it's actually precisely 75%, and not 80% as I wrote earlier.
    Edited by 1 at 19/12/11 @ 10:29
  • telboy007 #72 2 months ago

    @mossychops001 Ahh man, tracking... that brings back some horrendous memories. :D
  • beatwolf #73 2 months ago

    wow microsoft being complete and utter assholes. What a surprise!
  • miiiguel #74 2 months ago

    @ Beano: man, this is so silly, but then again... let's go..., it's not, you have a big tile at the center and then 4 small tiles which are 1/4 of the bigger one. The smaller ones are not advertisements. The bigger one anounces DLCs and Sky, I have it in front of my eyes right now, so yeah that big one is a bad tile and it hurts you bad if you stare at it for too long. So it's 50%.

    And btw, the superlative comment was regarding making this video issue a bigger deal than it actually is, I don't care about ads.
  • StooMonster #75 2 months ago

    Reminds me about this Bill Gates interview in 1995 with Focus magazine.

    http://www.cantrip .org/nobugs.html
    Executive Summary:

    So...

    • Bug reports are statistically, therefore actually, unimportant;

    • If you want a bug fixed, you are (by definition) in the minority;

    • Microsoft doesn't care about bugs because bug fixes are not a significant source of revenue;

    • If you think you found a bug, it really only means you're incompetent;

    • Anyway, people only complain about bugs to show how cool they are, not because bugs cause any real problems.
    Plus ça change.
  • Beano #76 2 months ago

    @miiiguel The game page have 4 small tiles (the 2 on the right side are ads) and one big one (4 times the size of the small ones) which is always an ad also. So the page is basicly 8 squares big (4x2) where 6/8 of the space is used for ads = 75%
    Edited by 1 at 19/12/11 @ 10:55
  • Der_tolle_Emil #77 2 months ago

    I won't comment on the new dash because I haven't installed it yet (been busy with work) but I'd be seriously bothered by this issue if I didn't get a small box with XBMC on it. The 360 has been my primary DVD player for years and I also watched quite a lot of my other movies and TV shows on it. It is a really capable video player and media center extender and I always had the feeling that MS cares about this functionality by updating it from time to time to support new codecs.

    The bug itself could be much worse - it's strange though that MS keeps deleting threads about it which is bothering me quite a bit. MS is usually quick to admit that bugs exist; That of course does not mean that they will be fixed anytime soon but it is very rare for them trying to deny the bug.

    I cannot imagine why they are doing this, Microsoft has launched quite an offensive this year trying to get into people's living rooms and the media capabilities of the 360 are obviously an important piece in their strategy.
  • General-Apathy #78 2 months ago

    I wish Eurogamer would stop using 'bork'. It's not a word!
  • telboy007 #79 2 months ago

    @General-Apathy It must me, the swedish chef on the muppets uses it all the time.
  • edwin_jones1234 #80 2 months ago

    Does this affect in game video/FMV as well? I'd imagine not, but it would be nice to know for sure!
  • edwin_jones1234 #81 2 months ago

    @sport I don't think MS code the Xbox/Windows with visual basic. Even if the new app system is coded/built with silverlight, that would be C# only. I imagine that C++ or C# would declare it like

    public void Video_Playback(arguments here!)

    I'm a novice are this, so anybody who really knows code is welcome to correct me.
  • miiiguel #82 2 months ago

    "@miiiguel The game page have 4 small tiles (the 2 on the right side are ads) and one big one (4 times the size of the small ones) which is always an ad also. So the page is basicly 8 squares big (4x2) where 6/8 of the space is used for ads = 75

    Actually yeah there's a smaller tile wich says Kinect Sports 2, that's an add, right, fucking epiphany! Everything's as add, you're a nintendo add you have that Wario thing, my god, we're surrounded. Let's file that under superlative. bloody adds.
  • Beano #83 2 months ago

    @miiiguel If facts fail: Use insult.
  • miiiguel #84 2 months ago

    Come on, be fair, where did I insulted you ?! Not cool.
  • bigtechno #85 2 months ago

    I love the new dash !
  • TheNonk #86 2 months ago

  • Britesparc Verified Creative, ITV #87 2 months ago

    Putting this problem to one side for a moment (and I think MS's lack of response is worse than the problem itself), why do so many people hate the new dash?

    I appreciate that getting to games and the marketplace is slightly more difficult - and obviously that's quite a big deal for a games console - but I think the dash itself is a marked improvement. I find it much easier to get around thanks to the tab headings, and the Kinect integration is very well done for the most part.

    It's not perfect - I find a few of their priorities when you get into the tabs a bit strange, and I'd prefer it if it was more customisable - but as a basis on which to improve, I like it a lot.
  • peek188 #88 2 months ago

    Somebody can answer on my question - they fix this problem or not??
  • darc #89 2 months ago

    I too hate the new dashboard. I can live with the advertising - it's easily ignored, I get that it's in MS' interest to do it, and occasionally it brings something cool to my attention, BUT...

    The whole structure is absolutely backward. I HATE the fact that there is no longer any rhyme or reason to what will require a vertical move and what will require a horizontal move. It reminds of everything that was wrong with the GT5 interface on PS3, ironically. And the old dash made perfect sense in this regard - horizontal moves to the right to drill into categories, vertical move to select between items of content in a given category.

    Does no one respect simplicity or obvious parallelism anymore? This is design 101 material.
  • Atolm #90 2 months ago

    @peek188 No word from Microsoft yet, so for now, it's NOT getting fixed.
  • Sicho #91 2 months ago

    I bet all those complaining about the ads don't complain about the ads shown in Steam which "remind you" that there are nice deals and new releases etc ... so why is it an issue here? It's actually pretty good to get this information on the platform itself ... how would I know that there's a game at 50% off in XBLA if not by an advert on the dashboard? I would surely miss many great deals.
  • Shagsmith #92 2 months ago

    Quality control seems to be taking a right kick in the bollocks at the moment. Although saying that I've not noticed anything. Before the update I'd have a browse through the marketplaces and the videos even if I wasn't planning on having a game of anything, now I just can't be arsed with all the fussy bollocks.
    Edited by 1 at 19/12/11 @ 15:36
  • Harmonica #93 2 months ago

    @Britesparc: I don't 'hate' the new dashboard because it's just a UI so it'd be ridiculous to get that heated, but consider the fact that it's a games console and the games tab (if you can call it that) is the fifth or sixth one along after all the crud nobody is going to use very much.

    There's that and the littany of errors on every tab/blade/whatever which mean it's harder and less responsive and deliberately convaluted in order to show more ads. The dash is a revenue stream, not a lot more. Every revision serves to decrease the amount of screen real-estate used up (we went from nearly all of it being used with the launch dashboard to the tiny floating boxes and acres of empty space that we have now).

    I really wish designers would stop protecting for 4:3 TVs, or at least detect when someone is running widescreen and fill the whole horizontal expanse. This applies not just to consoles, games, but of course television (very very few channels/shows offer no protection - keeping critical elements centered - to old TVs). This is a different issue but essentially they are one and the same, one step forward two back.

    If you have a 4:3 TV in this day and age, I'd love to know how it has survived 30 years of use.
    Edited by 2 at 19/12/11 @ 16:52
  • StooMonster #94 2 months ago

    @Sicho I bet all those complaining about the ads don't complain about the ads shown in Steam

    In Steam you can turn off the pop-up ads, and you can also select the start screen so it goes straight into the Library and not into the Store upon launch.

    Ergo, no ads. If that's how you want your Steam.
  • TheReverendSlim #95 2 months ago

    After playing the Raam's Shadow DLC for Gears Of War 3 over the weekend, I'm not so sure this problem is limited to videos. Raam's Shadow has a lot of areas that are very dark... but no matter how you adjust the in-game brightness control, you can never get blacks that look black like you used to. I'm wondering if it's just harder to see in games because there's no strict control on gamma/levels for game design, whereas movies are created for a 2.2 gamma to a specific standard. Either way, I hope Microsoft gets on the ball and puts a fix out for this with a quickness.
  • Machiavellian #96 2 months ago

    I bet all those complaining about the ads don't complain about the ads shown in Steam which "remind you" that there are nice deals and new releases etc ... so why is it an issue here? It's actually pretty good to get this information on the platform itself ... how would I know that there's a game at 50% off in XBLA if not by an advert on the dashboard? I would surely miss many great deals.

    I work as a software developer and the one thing you understand is that no matter how great a change to make to a UI, there will always be resistance from users. Users hate change and when they are forced to change they will focus on anything they can find to reject change. Most users will not even give the new changes a chance because they have already made up their mind they will not like it. Any minor problem is blown out of proportion and made to be the greatest of evils.

    Case in point would be this thread. If you read the other threads, no one even used the 360 for video playback or a media device, instead they only want to use it as a games machine. This was the complaint in the other thread after EU had their Dashboard review. Now that their is a video issue suddenly everyone use their 360 as a video player and this is the greatest evil MS has ever done.

    Next you have people complaining that they do not have enough information on sales of game items or there isn't enough advertisement for their favorite XBLA game so that's why it did not sale or you have XBLA developers complaining about lack of ad support from MS and when they provide this information, now it's a bad thing.

    I am not saying that there are not legit complaints which there are but it does seem that you see the same people crying about something new as the wind changes as they look for something else to either put down the 360 or just complain because it's the net.
  • TheReverendSlim #97 2 months ago

    @Machiavellian It isn't just that video playback is messed up though. It's that the overall video rendering seems to be messed up, which includes video-based cutscenes in games (whereas in-engine stuff isn't as glaringly inconsistent). However, given the large number of people who use Netflix on the 360 in the U.S., the video issue is a huge one for those affected (or rather, those who know the difference, as EVERYONE is affected by this bug). More than anything, however, this bug makes the 360 non-compliant with existing video standards, which means that even if you calibrate your display based on all of your other sources (i.e. a Blu-ray player or professional signal generator), the 360's output is now so far off from the standard that you would have to create separate TV settings to get it back in-line with correct luma and chroma levels for video. But since video from the dash, video apps themselves, and the dashboard/games all seem to differ in levels, there's no longer one global calibration that will work for the entire system (whereas there was on the previous dashboard).
  • GTFRoundsdown #98 2 months ago

    The whole thing just feels wrong.
  • Machiavellian #99 2 months ago

    @TheReverendSlim

    I agree this is an issue and one that needs to be addressed by MS. How can you push your console as a media device when you cannot properly play video from all sources. Deleting reports from beta testers is also something that goes beyond stupid because it only upset your customer base and make them lose confidence in your product and a company as a whole. A simple post that you are investigating the issue would pretty much stall a lot of complaints but deleting complaints is just bad business no matter how you look at it.


    The issue I was commenting on is how user perceive change and how change of any kind when it comes to a UI is mostly resisted no matter how good it get things right. The most vocal is usually the people who are the most resistance to change which does not mean they are not right just means they are quick to an opinion before they have given the change a solid chance.
  • SheffAl #100 2 months ago

    The new dashboard sucks but I never buy any DLC or content anyway and I ignore the adverts. So couldn't care less what MS do, they are assholes anyway.
    Edited by 1 at 19/12/11 @ 19:24
  • TaniumZX #101 2 months ago

    I like the new dash. Your all a bunch of anally retentive whinge-bags. Get something real in life to bitch about.
  • TheReverendSlim #102 2 months ago

    @Machiavellian I agree with your point. Personally (and overlooking the video issues), I love the new dashboard except for two minor things: 1) They need to ditch that fade-to-black at the top that obscures our themes/backgrounds, and 2) They need to ditch the blob at the bottom that does the same thing or at the very least give us the option to turn it off when using custom pics for the dashboard. People who paid for themes should rightfully be pissed off, because they're all but useless with the new dashboard... and not because of the Metro layout itself.

    Still, those are preferences. The video issue is a major bug that makes the system non-compliant with video standards. I can live with the rest of the crap so long as they fix the video level problem.
  • RoOhDaMite #103 2 months ago

    I'm new to this whole color-range-expanded thing.
    I got myself a viera plasma from panasonic using game mode, how should I adjust the settings?
    I currently got them on standard + auto. I'm getting confused though, since I read at microsoft's support page that expanded is the right thing for HDMI.
    It is true, the blacks are a little washed out at the moment, but when I switch to expanded the picture feels very heavy on the eye, as if the contrast has been turned up.

    Please somebody help me with this.
    Edited by 1 at 19/12/11 @ 20:54
  • TheReverendSlim #104 2 months ago

    @RoOhDaMite Standard is actually the correct setting, or was before this dashboard update. Standard reference level means that black should equal digital 16 and white should peak at digital 235 (though most allow for white up above this because Blu-rays often have highlights above peak white level). Extended is supposed to be full-range RGB the way computer monitors are (i.e. digital 0 = black and digital 254 = peak white).

    Now, you could adjust your set to suit Extended, but the issue there is that your other sources (blu-ray players, cable boxes, etc.) are designed with limited RGB in mind (Standard, 16-235 white/black levels, 16-240 color levels). The bigger problem is that if you calibrate your 360 on your display so that it displays black/white correctly for video, it will be wrong for games/dashboard. This has been confirmed by using a black level test as the background image at the dashboard, which shows the variance in levels.

    Until Microsoft fixes this in a future update, don't get too hung up on trying to calibrate with your 360. It will not be correct. If, however, you have a Blu-ray player, search for "AVS 709" and you will find some FREE downloadable 1080p test patterns to use for setting proper black/white levels on your display. The 360's output with the new dashboard won't match up, but at least you'll know that your display is correctly adjusted for sources compliant with existing video standards (which the 360 will hopefully be again once they fix this bug).
  • El_Guerrillero #105 2 months ago

    @TheReverendSlim I agree totally, people thinks this is just about the expanded reference level,but in fact the whole dashboard is affected too,it looks like downscaled.None of the reference levels are HDMI compliant anymore.So it doesn't matter what reference level you chose everything's a messed up.I experienced it since the same day it was launched,went to watch a video trailer with Zune and when I returned to the dashboard everything was washed out.My dashboard was set RGB Expanded,I rebooted my console and it was reverted back to Standard (but not the same standard as with NXE).
  • El_Guerrillero #106 2 months ago

    Thanks to Richard Leadbetter for the great article,make more tests and play with the reference levels and you're gonna see a big difference.As for the people complaining about the ads or the Metro interface,go to xbox forums and post there, because this article is about Video Quality and the HDMI Reference Levels.This isn't a minor bug, it's a major bug,the whole video image quality is broken.I'm still waiting for Microsoft to comment about this huge bug.
  • Atolm #107 2 months ago

    @TheReverendSlim You're the man, man! Great wisdom!

    Also, kudos to Richard Leadbetter for his technical know how and the breaking down of this problem.

    And lastly, a BIG FAT FARK YOU to Joystiq for not covering this issue -- despite the numerous emails sent their way -- for the sole purpose of receiving Microsoft incentives.
  • Darksjeik #108 2 months ago

    I told people the 360 was a sinking ship months ago. At this point in time PC is where it's at.
  • bumyoghurt #109 2 months ago

    @Machiavellian

    Fantastic post mate.
    I watched some more vids last night. No loss of quality in my opinion, but then again I am not some kind of framerate nerd.

    If people want to moan, the only thing they can really moan about is the way MS have handled the reports of issues. Although the whole 'delete posts before anyone sees' stinks of the video issue being a known, unfixable issue that is in place because one of their new 'video partners' needs it like that to sell their content on the Xbox.
  • Atolm #110 2 months ago

    @bumyoghurt Wow, way to go on letting the whole wide web know of your dubious ignorance, mate.

    Firstly, just because your feeble mind cannot comprehend the extent of this issue does not mean it doesn't exits. It just goes to show what little you know, and my second point is proof of this.

    Secondly, Mac was talking about people complaining about things in general, and how quick to change they are, not this video issue specifically. Double FAIL.

    Well done!! F for FAIL, mate!
  • StooMonster #111 2 months ago

    @Shagsmith Quality control seems to be taking a right kick in the bollocks at the moment.

    In my experience QA (i.e. testing) is the first thing to be cut back in software development in tough time, be it games or enterprise software.
  • bumyoghurt #112 2 months ago

  • Sicho #113 2 months ago

    @Machiavellian
    "I work as a software developer and the one thing you understand is that no matter how great a change to make to a UI, there will always be resistance from users. Users hate change and when they are forced to change they will focus on anything they can find to reject change. Most users will not even give the new changes a chance because they have already made up their mind they will not like it. Any minor problem is blown out of proportion and made to be the greatest of evils. "

    It's really true. Every time when Facebook changes it's layout etc. the "change it back" or "we hate the new layout" etc. groups pop up all over the social network. Next change, they all want the "old" one back that they hated before ;)
  • El_Guerrillero #114 2 months ago

    @bumyoghurt Try making some changes in Reference Levels and Color Space and you'll know what we are talking about.Let us know your dashboard configuration to help you in reproducing the bug.Believe me it affects all consoles.
  • El_Guerrillero #115 2 months ago

    @Sicho Although I agree with you that there are some people that don't like the new Metro UI, in my case I love it,it runs faster,smoothly and responds much better than the previous one,but once again this discussion isn't about the new design if you like it or not.
  • Harmonica #116 2 months ago

    Bizarre as it sounds, there are people who used the player and they didn't just start caring about it as soon as the update arrived. I think it's perfectly acceptable to criticise MS for breaking something for no reason that was working fine already. It's one of the most irritating things that software developers can do. Those conspiratorial minded amongst us might think that this is part of a push to shove video users onto some newer device they're about to bring out.

    Luckily I have a spare older 360 which hasn't recieved the update that I can still use until they fix it, if they fix it (dashboard upates for issues seem to take a while coming since the testing is endless).
    Edited by 1 at 20/12/11 @ 17:53
  • womble #117 2 months ago

    I gave up on my 360 as a video player a long time ago. Its "support" for various movie types and codecs was too inconsistent, and the playback UI and features were awful. Its error handling and reporting is terrible.

    So I moved to the PS3, which has MUCH better playback UI and video features. Unfortunately, still no mkv support. And there are hassles with external drives, requiring faffing around with file copies, or using DLNA (which I don't want to do).

    So I ditched both the 360 and PS3 as video players (though I use the PS3 for blu-ray), and got a WDTV Live.

    The WDTV Live has an AWFUL remote, a very slow and clunky interface (even if you use CFW), but it plays pretty much everything out there, including .mkv.

    Might look at a Boxee Box next year.
    Edited by 1 at 21/12/11 @ 00:12
  • woodyrulesok #118 2 months ago

    @womble I like the WDTV Live SMP remote, ergonomically designed for one hand, nice texture on the back, the UI is nice looking and quicker than most of my other electronics.
    It's youTube channel is a bit shit though.
    Only thing it hasn't played so far as well is a very old quicktime file I had.
    It's a nice bit of kit.
  • George-Roper #119 2 months ago

    @womble

    Might look at a Boxee Box next year

    Do not get a Boxee Box. I just returned mine for a refund and got a WDTV Live instead which works perfectly.

    The Boxee is utter garbage, missing even the most basic of features such as...

    1) No sequential video play, even though there's sequential audio play.
    2) No auto shut-off/timer and
    3) A fundamental inability to play many on-demand services such as 4OD and YouTube channels, due to the version of Linux it uses not being compatible with the new version of Adobe Flash that all the services now require. Boxee have been aware of this since July this year and word has it that they're waiting to see what happens with other formats, such as HTML5, Silverlight, etc before committing to a solution.

    Lovely design, great remote, nice interface, piss-poor software implementation which is a serious step backwards when it comes to media players.

    You have been warned.
  • puppy1971 #120 2 months ago

    Hello I'm seeing the same problem with the HDMI reference level are totaly washed out colors, blacks are no longer blacks they are gray
  • puppy1971 #121 2 months ago

    @El_Guerrillero Hello I'm seeing the same problem with the HDMI reference level are totaly washed out colors, blacks are no longer blacks they are gray
  • puppy1971 #122 2 months ago

    @El_Guerrillero Hello I'm seeing the same problem with the HDMI reference level are totaly washed out colors, blacks are no longer blacks they are gray
  • womble #123 2 months ago

    @deannbryant Hey spamguy, that's a pretty cheap hourly rate for a webcam girl.
  • Harmonica #124 2 months ago

    The 360 plays mkv content as long as you change the wrapper to mp4, which is just a transcode job (ie about 5-15 minutes depending on if you need to re encode the audio or trim the video). meGUI is your friend.
  • chrisjm #125 2 months ago

    at least MS will eventually fix it, EG your redesigned site is still broken!!
  • womble #126 2 months ago

    @Harmonica It's not worth the effort, IMO. You lose a lot of other features (most notably subtitles), it's tedious, and the 360 borks on a lot of otherwise OK files.

    I just throw my .mkv files on to USB HDDs, play 'em with WDTV Live. No problems, no fuss.
  • chessboxer #127 2 months ago

    @Harmonica

    If you have to transcode the mkv to another format, it is no longer an mkv.
  • asho #128 2 months ago

    said it before, Microsoft are wankers.!!
  • Harmonica #129 2 months ago

    @womble It's worth the effort when someone has no other more convenient media device sitting by their TV! I wouldn't call it effort, it's a background task while I make coffee or something...

    @chessboxer Of course, but the video and audio content is still the same, which is all that matters; although for 360 you mostly have to reencode the audio because it hates 5.1 channel stuff. Sure you'd lose features on other media devices but 360 doesn't support embedded stuff within mkv like subs anyway!
  • Reedo #130 2 months ago

    I actually sat down to watch The Deathly Hallows part 2 and spent half an hour fiddling with my TV because the picture was so murky, so this article solves the puzzle for me. MS better sort this out because I don't have a DVD player other than my 360 which used to look fine!
  • StooMonster #131 2 months ago

    It's all video output -- i.e. games and dashboard -- that is crushed to the wrong range, as well as movies and videos.

    Microsoft should get into fixing this instead of simply denying it and deleted posts about it.
  • TheReverendSlim #132 2 months ago

    @StooMonster Actually, it seems to just be video content that is affected. The dashboard looks darker, but that's because Microsoft added a fade-to-black at the top that obscures your theme's background. Some are reporting that games are affected... but I'm not seeing any need to change in the in-game brightness settings I had before the Metro dash.
  • StooMonster #133 2 months ago

    @TheReverendSlim

    It was Forza 4 that made me think this was the case.

    The brightness levels were different after the update on my Kuro LCD, and I had to adjust them.

    While we're at it, hate the washed out colour look of the A-B-X-Y buttons in that game.
  • Luvbeers #134 1 month ago

    It affects VGA cables as well.