New 360 dash borks video playback
Digital Foundry investigates washed-out video issue.
Microsoft's brand new "Metro"-inspired dashboard highlights how the platform holder now sees the Xbox 360 as a multimedia playback device, just as comfortable at hosting video content as it is at running games. There's just one problem: the video player in the new interface doesn't work properly any more.
We've received a number of emails from unhappy 360 owners complaining that the new dash forces video content to run at limited range RGB levels, the net result being that colours are washed out, with blacks becoming grey. Apparently the issue was reported during the beta phase of the dashboard roll-out, with the only acknowledgement from Microsoft being the deletion of all threads that refer to it, accompanied by this cheery message:
"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"
Suffice to say, Xbox 360 owners who previously enjoyed perfectly serviceable video playback from their consoles aren't happy, so we decided to take a look at what's actually going on and if there is any potential fix. To do this, we compiled a bunch of screenshots into a movie file, encoded them into Microsoft's own WMV codec and then ran the final video on the older NXE dash and the newer Metro effort.
Here are the results:
We compiled a series of Need for Speed: The Run screenshots into a movie, encoded into a WMV file and played it back on Xbox 360s running dashboards old and new.
While the differences are hardly dramatic in a single screenshot, the effect is much more pronounced in motion - and it's clear that the 360's new dash is not functioning properly here. The washed-out nature of the colour does indeed suggest that limited range RGB is kicking in, and while in most cases the effects could be seen as minor, the fact is that video compression artifacts are considerably more noticeable due to the error in decoding: macroblocking that would be otherwise be less apparent within darker colours is now more readily visible.
In short, while this could be discounted as a relatively minor bug, the error in colour reproduction can highlight inadequacies in picture quality in addition to just looking "wrong". The same video running side-by-side on a PlayStation 3 just looks so much better, and very much the same as the NXE image (we should expect some small differences owing to the use of decoding algorithms amongst other variables). To further compound the issue, we could find no temporary fix for this issue: tweaking the reference levels on the 360 dashboard to settings other than "Expanded" simply compromised the image still further. Adjusting monitor settings can help, but obviously borks the look of gameplay video.
Looking at the make-up of our screenshots via Photoshop's "Levels" histograms, we do see something curious though. Our NFS: The Run shot looks to be forced down to limited range RGB based on the histograms we see on the top row, but previous tests conducted on our Skyrim timelapse, encoded in the different h.264 format, show the entire spectrum skewing downwards into the 0-16 RGB area that limited range shouldn't touch.
Photoshop colour level histograms offer up some clues as to what is going wrong. The two top histograms are from the NXE shot (left) and the new dash picture (right). This seems to show a standard limited vs. full range RGB comparison. However, the bottom shots taken from tests using our Skyrim timelapse in h.264 format seem to show a larger skew.
Despite numerous reports from users, there's been no official acknowledgement of the issue from Microsoft and no feedback about action being taken to correct the issue - which according to beta testers affects all consoles on both HDMI and component video outputs. We can only assume that by actively deleting bug reports on this issue, Microsoft is aware of the problem and we would hope that it is working on a fix.
However, the platform holder's behaviour isn't going down particularly well with the people who actually took the time and effort to beta test the new dashboard, putting the new features through their paces and providing valuable feedback. Now it may well be that the issue is minor enough not to bother the majority of Xbox 360 users but to ignore the testers' comments to the point of full-on deletion is discourteous to say the least, and can only backfire from a consumer relations perspective in this connected age... so why do it?
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Comments (134) Latest comment 1 month ago
Comments threads automatically close after 30 days, but please feel free to continue chatting on the forum!
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Anyway, this is pretty shocking stuff. This update seems to have made the 360 a shitter console. Video playback is now worse, it's harder to find my games, I had to block the ad server on my router, and the UI looks and feels absolutely awful: it's, for want of a better word, totally vulgar in its rapacious consumerism. So much so that I'm going to take a long hard look at their next console before I make a decision on it: I hate being treated as a cash cow to be milked. They've broken a facility I used to use a lot in order to introduce a new dash full of ads? I'm going to keep my distance from the company in future, thank you.
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This reminds me of getting snubbed by that girl I liked once. I got over that. Honest I did.
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No amount of fiddling with your TV will replace information lost at source.
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And then change the settings back when I want to play a video game? I shouldn't have to do that.
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Although that can sometimes be a problem with video games, as they don't seem to always be designed for correctly calibrated displays.
imho, the Extended range should only be used with displays that are not designed to work with broadcast RGB, i.e. computer monitors.
Whilst I don't agree with the way Microsoft have acted here - and I certainly don't agree with them pushing 'Metro' onto all of their platforms when it simply isn't suitable for most of them - the loss of extended RGB isn't a massive deal for a device that is designed to be used with televisions, and a lot of people are unreasonably causing themselves problems through a lack of knowledge / information.
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EDIT: Yes, the colour is noticeably different but nothing game breaking. As long as Microsoft is working on a way to fix it (I'm sure they are) things should be fixed pretty soon. Still I don't understand why they ignored feedback. I wouldn't point fingers at them yet. Let us hear what they have say first.
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Not only are the videos washed-out, but when you exit the Video Player and then resume your video playback again, the Black Levels mysteriously clip at well above 16, as high as 23 even.
The only way around this is to power off then power your console back on again. To reset the console to Limited RGB. Or start a game and then exit to the Dashboard.
No matter what one's preferences are, the default setting is set at 'Standard' on the Xbox, and it switches between Standard and Extended during playback on the Video Player.
You of all people should know that this is not acceptable, right? That is the extent of this cursed bug.
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really piss me off if I was a 360 owner. This new dash seems like a major fail for Microsoft.
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Playback is choppy and the picture isn't as sharp as it should be - it seems somehow the output isn't quite pixel to pixel.
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Edit: negged for some reason? someone disagrees with this? The 360 IS an awful multimedia playback device. No question.
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1) Open Visual Studio
2) Open NXE project
3) Ctrl-F. Type "Function Video_Playback"
4) Ctrl-A
5) Ctrl-C
6) Close NXE Project
7) Open Metro Project
8) Ctrl-F. Type "Function Video_Playback"
9) Ctrl-A
10) Ctrl-V
11) Build your Project.
12) Done.
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Microsoft's attitude towards local media playback is basically just a check box to say it's there, anything else even the bog standard WDTV Live players are far superior. WMP12 supports more media types than the Xbox 360 does at this stage.
They don't even support exFAT Microsoft's own replacement file system for FAT32 so that should tell you they way things operate on the Xbox division, it's all about online streaming (renting) media playback.
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My TV supports 'full gamet' which i assume to be the full range RPG. When my PS3 is set to full range it mgives high levels of black crush and poor contrast. If i set it to 'limited' in the PS3 settings then i dont get black crush and everything is a bit brighter. In game and the XMB it isnt really a problem but if i play a video say from USB then it causes major probems to the point i have to have it set on 'limited' al the time.
On the 360 running NXE i had it permantly set on expanded and no problem, dont know with metro.
Can someone please educate me as to what i use, do i have my TV set to limited and the ps3 on limited ? or how do i get good black levels and set both to full range. I assume the same applys to the 360 but how come it is a different for me.
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The reason why your Xbox displays the extended setting without overly crushing the black levels is because you must have set the Color Space to ycbcr709HD.
In this setting no matter what Reference Levels are set it will not affect the black levels whatsoever.
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I went to watch some of the Sentuamessage videos last night, and after a quick Bing search the Xbox was unable to find any content under this name. Funny, it all used to be there. So I tried searching for Nexus, again nothing came up. You can debate why I like to watch these episodes if you must, but I genuinely find the two guys in the videos quite humorous.
Anywho, owning a US XBL account as well, I signed into the US marketplace and what do you know, not just the latest episodes, but all the previous episodes too, along with a load of other video content from inside Xbox, like all the IGN strategise videos (Mmmmm Chobot), Xbox 101s, and Major's Minute. This new dash (besides being an awful UI IMO, aimed solely at advertising and motion control) has completely gimped my console and it's offerings, it's backwards enough that this new "streamlined" dashboard actually hides content and makes it difficult to find, but to remove it completely?
I also don't quite get why Major's Minute isn't in non US territories either, it's not licensing issues as it's all their own footage, it's just a case of looking after your own, which is humorously hypocritical seeing as all he goes on about in his podcasts are his world wide fan base and how he likes to communicate with Xbox fans all over the globe.
These are small things MS, but the small things matter, and it's these things which can enrich the experience.
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Seems a silly thing to mess about with. MS have finally jumped off the deep end. Starting to act like they've won already and you know what happens when you have that attitude.
I think XBLA and such is going to take a nose dive on the new dashboard. I honestly haven't bothered looking at any marketplace content since my first look around the new dashboard. They have totally lost focus. Do they really think people are going to come in droves to pay a gold sub for streaming content they can get for free or with their current service sub on devices they already own, like most TVs for example.
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As I've said elsewhere: this seems far more concerned with trying to sell you things rather than letting you buy & use the things you want.
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Why are people up voting you based on that ignorance? Baffling to say the least.
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(I can accept a few red rings happening at the same time as the update, how many of those happen each day? But the crazy tiling, squelch, and no red rings bug? Occuring all of a sudden on a ton of 60s?)
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MS seem to have deleted the ENTIRE foum for update tech support as of last night, it's annoying as hell.
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That's exactly it. It's like they consulted advertisers (extensively), but not users. Or rather, they did consult users but deleted any criticism in a weird form of corporate stalinism.
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My instinct about this video display "bug" is that it's no bug at all, but something they've done by design. Now the person who was behind the Metroid update is in charge of designing the new Xbox. So long as my current one resembles an energy-sucking jellyfish I'm not interested. Trying to force me into being interested in your shitty video streaming services while hiding my own games from me is exactly the kind of ham-fisted fumbling bullshit that Microsoft spent years trying to change people's minds about with Xbox. Great way to undo that goodwill you've clawed together.
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"it's, for want of a better word, totally vulgar in its rapacious consumerism."
I turn on my Xbox. The game in the tray is highlighted at startup. I hit "A" to launch that game. ONE small tile contains a videogame-related advert, in the bottom right corner.
Bloody hysterical much?
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It's a pity the article doesn't explain the full extent of the problem.
The gist of the problem lies with the default setting. No matter what your Reference Level settings are set on the new Dashboard, these settings are always reverted back to the default setting, limited RGB or standard as in this case. So folks with monitors and Reference Levels set to Expanded will be greeted by the default setting, Limited RGB.
That's not all, by playing a video on the Video Player and then exiting the player, the brightness levels are immediately noticeable. The setting will have reverted to Extended -- regardless of your desired setting -- with black levels crushed.
See my other posts (above) for more detail.
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One thing I will say though is that if you are that worried about quality, why on earth are you streaming ripped, converted and compressed video files rather than buying HD media and playing on dedicated equipment? I'd say that just having these features on a games console is a bonus so we should enjoy it rather than bitching.
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So we're clear: This affects everyone, regardless of what reference level or color space setting they use, because there are now discrepancies between video output for games and for video that mean that if you calibrate for one, the other's wrong no matter what you do.
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I haven't had a 360 myself for a few years, but I certainly have my PS3 set to limited, as everything I've read suggests that's the correct choice. I've tried full once upon a time, and I seem to recall that it - as expected - resulted in "black crush" and overly saturated colors (which of course is also what we tend to see in general in many 360 vs. PS3 screenshot comparisons - but didn't we get an explanation some time ago that that has more to do with slightly inaccurate gamma output from the 360 than because one console is set to full and the other limited RGB?).
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Correction: It's actually 75%
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On your computer, output is full RGB (0-255). So how does video played on your computer look correct? Simple... Because the software for playback makes the adjustment in difference for you. That's the likely root of the problem here. Microsoft seems to have changed their video rendering for the new dashboard and the renderer is outputting 0-255 even though videos are encoded for 16-235 playback and the system is set to output same. Because this video renderer seems to be being used globally across the dashboard video player and all of the new video apps, the bug is apparent across all of them. You can also tell that they've changed rendering methods because the previous dashboard would play back 1080p files with little apparent loss in resolution, whereas now it clearly downscales them.
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Basically the dashboard team are really, really bad at their jobs.
edit: don't even get me started on how the Youtube app arrived with such a paucity of UI controls and laggy navigation (though it is a boon to view subscriptions on the console since the playback is smoother than in a browser).
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Nice work.
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That totally sucks, those tiles are bad tiles, they make you buy stuff and then we go poor. Bad tiles.
It's cool to know these things and these companies need to know someone's watching, but don't lose focus, I like a superlative like any regular person, but use it wisely or no one will care.
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You both are talking bullshit because this doesn't affect in-game graphics or the dashboard itself, only video playback.
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I don't think most people understand development process which is why multiple people have rated your comment down.
Microsoft probably didn't address this in the update because they had to investigate what caused it, create a fix for it, test it and all that while working to deadlines to get Metro out. It isn't world destroying so there was no reason to delay the rollout and can update it as another update later on.
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But it's actually precisely 75%, and not 80% as I wrote earlier.
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And btw, the superlative comment was regarding making this video issue a bigger deal than it actually is, I don't care about ads.
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http://www.cantrip .org/nobugs.html
Plus ça change.
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The bug itself could be much worse - it's strange though that MS keeps deleting threads about it which is bothering me quite a bit. MS is usually quick to admit that bugs exist; That of course does not mean that they will be fixed anytime soon but it is very rare for them trying to deny the bug.
I cannot imagine why they are doing this, Microsoft has launched quite an offensive this year trying to get into people's living rooms and the media capabilities of the 360 are obviously an important piece in their strategy.
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public void Video_Playback(arguments here!)
I'm a novice are this, so anybody who really knows code is welcome to correct me.
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Actually yeah there's a smaller tile wich says Kinect Sports 2, that's an add, right, fucking epiphany! Everything's as add, you're a nintendo add you have that Wario thing, my god, we're surrounded. Let's file that under superlative. bloody adds.
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I appreciate that getting to games and the marketplace is slightly more difficult - and obviously that's quite a big deal for a games console - but I think the dash itself is a marked improvement. I find it much easier to get around thanks to the tab headings, and the Kinect integration is very well done for the most part.
It's not perfect - I find a few of their priorities when you get into the tabs a bit strange, and I'd prefer it if it was more customisable - but as a basis on which to improve, I like it a lot.
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The whole structure is absolutely backward. I HATE the fact that there is no longer any rhyme or reason to what will require a vertical move and what will require a horizontal move. It reminds of everything that was wrong with the GT5 interface on PS3, ironically. And the old dash made perfect sense in this regard - horizontal moves to the right to drill into categories, vertical move to select between items of content in a given category.
Does no one respect simplicity or obvious parallelism anymore? This is design 101 material.
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There's that and the littany of errors on every tab/blade/whatever which mean it's harder and less responsive and deliberately convaluted in order to show more ads. The dash is a revenue stream, not a lot more. Every revision serves to decrease the amount of screen real-estate used up (we went from nearly all of it being used with the launch dashboard to the tiny floating boxes and acres of empty space that we have now).
I really wish designers would stop protecting for 4:3 TVs, or at least detect when someone is running widescreen and fill the whole horizontal expanse. This applies not just to consoles, games, but of course television (very very few channels/shows offer no protection - keeping critical elements centered - to old TVs). This is a different issue but essentially they are one and the same, one step forward two back.
If you have a 4:3 TV in this day and age, I'd love to know how it has survived 30 years of use.
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In Steam you can turn off the pop-up ads, and you can also select the start screen so it goes straight into the Library and not into the Store upon launch.
Ergo, no ads. If that's how you want your Steam.
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I work as a software developer and the one thing you understand is that no matter how great a change to make to a UI, there will always be resistance from users. Users hate change and when they are forced to change they will focus on anything they can find to reject change. Most users will not even give the new changes a chance because they have already made up their mind they will not like it. Any minor problem is blown out of proportion and made to be the greatest of evils.
Case in point would be this thread. If you read the other threads, no one even used the 360 for video playback or a media device, instead they only want to use it as a games machine. This was the complaint in the other thread after EU had their Dashboard review. Now that their is a video issue suddenly everyone use their 360 as a video player and this is the greatest evil MS has ever done.
Next you have people complaining that they do not have enough information on sales of game items or there isn't enough advertisement for their favorite XBLA game so that's why it did not sale or you have XBLA developers complaining about lack of ad support from MS and when they provide this information, now it's a bad thing.
I am not saying that there are not legit complaints which there are but it does seem that you see the same people crying about something new as the wind changes as they look for something else to either put down the 360 or just complain because it's the net.
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I agree this is an issue and one that needs to be addressed by MS. How can you push your console as a media device when you cannot properly play video from all sources. Deleting reports from beta testers is also something that goes beyond stupid because it only upset your customer base and make them lose confidence in your product and a company as a whole. A simple post that you are investigating the issue would pretty much stall a lot of complaints but deleting complaints is just bad business no matter how you look at it.
The issue I was commenting on is how user perceive change and how change of any kind when it comes to a UI is mostly resisted no matter how good it get things right. The most vocal is usually the people who are the most resistance to change which does not mean they are not right just means they are quick to an opinion before they have given the change a solid chance.
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Still, those are preferences. The video issue is a major bug that makes the system non-compliant with video standards. I can live with the rest of the crap so long as they fix the video level problem.
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I got myself a viera plasma from panasonic using game mode, how should I adjust the settings?
I currently got them on standard + auto. I'm getting confused though, since I read at microsoft's support page that expanded is the right thing for HDMI.
It is true, the blacks are a little washed out at the moment, but when I switch to expanded the picture feels very heavy on the eye, as if the contrast has been turned up.
Please somebody help me with this.
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Now, you could adjust your set to suit Extended, but the issue there is that your other sources (blu-ray players, cable boxes, etc.) are designed with limited RGB in mind (Standard, 16-235 white/black levels, 16-240 color levels). The bigger problem is that if you calibrate your 360 on your display so that it displays black/white correctly for video, it will be wrong for games/dashboard. This has been confirmed by using a black level test as the background image at the dashboard, which shows the variance in levels.
Until Microsoft fixes this in a future update, don't get too hung up on trying to calibrate with your 360. It will not be correct. If, however, you have a Blu-ray player, search for "AVS 709" and you will find some FREE downloadable 1080p test patterns to use for setting proper black/white levels on your display. The 360's output with the new dashboard won't match up, but at least you'll know that your display is correctly adjusted for sources compliant with existing video standards (which the 360 will hopefully be again once they fix this bug).
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Also, kudos to Richard Leadbetter for his technical know how and the breaking down of this problem.
And lastly, a BIG FAT FARK YOU to Joystiq for not covering this issue -- despite the numerous emails sent their way -- for the sole purpose of receiving Microsoft incentives.
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Fantastic post mate.
I watched some more vids last night. No loss of quality in my opinion, but then again I am not some kind of framerate nerd.
If people want to moan, the only thing they can really moan about is the way MS have handled the reports of issues. Although the whole 'delete posts before anyone sees' stinks of the video issue being a known, unfixable issue that is in place because one of their new 'video partners' needs it like that to sell their content on the Xbox.
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Firstly, just because your feeble mind cannot comprehend the extent of this issue does not mean it doesn't exits. It just goes to show what little you know, and my second point is proof of this.
Secondly, Mac was talking about people complaining about things in general, and how quick to change they are, not this video issue specifically. Double FAIL.
Well done!! F for FAIL, mate!
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In my experience QA (i.e. testing) is the first thing to be cut back in software development in tough time, be it games or enterprise software.
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Oookayy....
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"I work as a software developer and the one thing you understand is that no matter how great a change to make to a UI, there will always be resistance from users. Users hate change and when they are forced to change they will focus on anything they can find to reject change. Most users will not even give the new changes a chance because they have already made up their mind they will not like it. Any minor problem is blown out of proportion and made to be the greatest of evils. "
It's really true. Every time when Facebook changes it's layout etc. the "change it back" or "we hate the new layout" etc. groups pop up all over the social network. Next change, they all want the "old" one back that they hated before
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Luckily I have a spare older 360 which hasn't recieved the update that I can still use until they fix it, if they fix it (dashboard upates for issues seem to take a while coming since the testing is endless).
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So I moved to the PS3, which has MUCH better playback UI and video features. Unfortunately, still no mkv support. And there are hassles with external drives, requiring faffing around with file copies, or using DLNA (which I don't want to do).
So I ditched both the 360 and PS3 as video players (though I use the PS3 for blu-ray), and got a WDTV Live.
The WDTV Live has an AWFUL remote, a very slow and clunky interface (even if you use CFW), but it plays pretty much everything out there, including .mkv.
Might look at a Boxee Box next year.
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It's youTube channel is a bit shit though.
Only thing it hasn't played so far as well is a very old quicktime file I had.
It's a nice bit of kit.
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Might look at a Boxee Box next year
Do not get a Boxee Box. I just returned mine for a refund and got a WDTV Live instead which works perfectly.
The Boxee is utter garbage, missing even the most basic of features such as...
1) No sequential video play, even though there's sequential audio play.
2) No auto shut-off/timer and
3) A fundamental inability to play many on-demand services such as 4OD and YouTube channels, due to the version of Linux it uses not being compatible with the new version of Adobe Flash that all the services now require. Boxee have been aware of this since July this year and word has it that they're waiting to see what happens with other formats, such as HTML5, Silverlight, etc before committing to a solution.
Lovely design, great remote, nice interface, piss-poor software implementation which is a serious step backwards when it comes to media players.
You have been warned.
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I just throw my .mkv files on to USB HDDs, play 'em with WDTV Live. No problems, no fuss.
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If you have to transcode the mkv to another format, it is no longer an mkv.
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@chessboxer Of course, but the video and audio content is still the same, which is all that matters; although for 360 you mostly have to reencode the audio because it hates 5.1 channel stuff. Sure you'd lose features on other media devices but 360 doesn't support embedded stuff within mkv like subs anyway!
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Microsoft should get into fixing this instead of simply denying it and deleted posts about it.
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It was Forza 4 that made me think this was the case.
The brightness levels were different after the update on my Kuro LCD, and I had to adjust them.
While we're at it, hate the washed out colour look of the A-B-X-Y buttons in that game.
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