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Origin launches free 24-hour return on EA games

Lessons learned after SimCity debacle?

EA's digital download service Origin will now offer customers a free 24-hour return policy on any of the publisher's games.

That time limit begins the moment you activate the game for the first time - up until a week after your purchase date or a week after the game's release day if you pre-ordered.

"If something doesn't work out - you aren't riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card - we've got your back," EA spokesperson Thierry Nguyen wrote on the official Origin blog.

"Requesting a refund is quick and easy. Just visit your order history and click the 'request a refund' link next to your recent purchase, answer a few quick questions, and we'll take it from there."

EA doesn't mention a reason for introducing the new policy - dubbed the Origin Great Game Guarantee - but it is likely a response to the SimCity launch debacle earlier this year, when scores of gamers tried to return the game's digital download after a myriad of launch problems. EA initially said it would not offer refunds for digital copies of the game before backtracking in specific cases. All users were later offered a free download of another EA title.

The refund policy is now live in 20 countries, EA said, and will be rolled out to everyone worldwide by the end of September.

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Tom Phillips avatar

Tom Phillips


Tom is Eurogamer's Editor-in-Chief. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.

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