MS cagey over Live downtime

Statement today.

Microsoft has told Eurogamer that an official response to Xbox Live's poor festive performance is expected as soon as today.

Accusations over problems when signing in, recovering Gamertags and setting up games with friends have been rife, prompting Live community bigwig Larry "Major Nelson" Hryb to publicly reassure customers during the Christmas holidays.

"You may have noticed that the Live service has been having a few issues over the past few days," began Larry Hryb on his blog. "This includes things like signing in, matchmaking and account recovery. Not everyone has had problems, but I know some of you have and I wanted to give you and update."

"While the service was never completely offline, problems like this are not acceptable. The entire Live team has been working day and night to ensure that you can have a great Live experience."

Understandably, however, lots still feel hard done by, resulting in increased speculation that Microsoft plans to compensate Live Gold subscribers for their woes. Expect knitted socks and shower gel.

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About the author

Robert Purchese

Robert Purchese

Senior Staff Writer  |  Clert

Bertie is senior staff writer and Eurogamer's Poland-and-dragons correspondent. He's part of the furniture here, a friendly chair, and reports on all kinds of things, the stranger the better.

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