Everquest customer service shake-up

Since it was released last year, one of the main criticisms of the highly addictive massively multiplayer role-playing game "EverQuest" has been the shoddy customer service and poor technical support offered for the game. Recently George Scotto was given the unenviable task of "rebuilding the customer service department at Verant" to answer those criticisms, and in an interview on CorpNews he explains the changes that are underway. "We're increasing staff, we're increasing coverage for our European users, and also trying to help out our Asian and Australian groups".

Just as importantly (particularly for American players), Verant have brought all their support in-house (billing inquiries, tech support and the rest), and fitted a new phone system so that you can actually get through to all of those new staff when you call their help line. "This is important because prior to July we had only one line coming in to the Verant building and it was a local number. So we've brought in a T1 line to our phone system which quadruples our capacity. That brings us up to 32 inbound lines and we've increased the staff from 5 phone reps to well over 15."

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. Read our policy.

Jump to comments (0)

About the author

Gestalt

Gestalt

Contributor

Related

You may also enjoy...

Supporters only

Supporters only | Letter from the Editor: What's with all the good reviews?

We're supposedly suffering a game drought, but we've never recommended so many games. What's going on?

Premium only | Off Topic: A brilliant podcast about 90s pop

Oli Welsh on 60 Songs That Explain the 90s.

Premium only | The Eurogamer Podcast returns! Meet the UK's first professional gamer

New host, new direction, exclusive early access for Premium supporters.

Comments (0)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments
Order
Threading
Eurogamer.net

Buy things with globes on them

And other lovely Eurogamer merch in our official store!

Eurogamer Merch
Explore our store