Some fans say they purchased the Ultimate Edition alongside their PS5 and have never downloaded or played Control on a PS4. The Ultimate Edition, as you may recall, is the recent version of Control which unlocks the shiny new next-gen edition on 2nd February.
Now these fans - who in some cases double-dipped on a second copy of the game to get its next-gen upgrade - have asked for their purchases to be refunded, since the first time they will get to play it on PS5 will be the same day it launches via PS Plus.
The next-gen version had been slated to arrive before Christmas, but in November was delayed until 2021.
There's additional disquiet from fans who point out that Control's Ultimate Edition was on sale earlier in January, something which will have driven sales of the game only a few weeks before its announcement as a PS Plus title - though this is not the first time such things have happened.
bought Control Ultimate Edition on Jan 11 21. Never downloaded- wanted to wait for ps5 version in feb. now announced its free for ps+ for feb yet @Sony won?t honor my refund cuz it has been >14 days (been 16). @remedygames @sony what a ridiculous and anti-consumer policy— Tugg Speedman (@thekevinfranzen) January 27, 2021
Me too! It was cynical of @remedygames @505_Games to put Ultimate on sale the month before taking Sony's money to put Ultimate in PS+. Especially for fans who had to buy the game twice already! Remedy screwing over some of their biggest fans *twice* is pretty cold! ?— whereisaaron (@whereisaaron) January 28, 2021
Whether a customer is granted a refund is the decision of the platform holder, such as PlayStation, rather than the developer or publisher - in this case Remedy or 505 Games.
PlayStation's store has a 14-day refund policy for game purchases, add-ons and other content, provided you have not begun downloading or streaming the content in question. For pre-orders, you can cancel at any point up until the game launches or up to 14 days after if you have not begun downloading or streaming it.
The Control Ultimate Edition is a bundle item containing both PS4 and PS5 versions, and which launched last September. However, some fans have argued that as the release date for the PS5 part of this bundle has yet to be reached, they are still entitled to a refund under PlayStation's pre-order rules. As yet, there's no suggestion PlayStation agrees with this interpretation of its policies.
We've contacted PlayStation, Remedy and 505 Games for more.