Blizzard changes refund policy for Warcraft 3: Reforged to allow refunds upon request

"For the time being."

Blizzard has changed its standard refund policy for Warcraft 3: Reforged to allow refunds upon request.

In a note on Battle.net, Blizzard said: "we want to give players the option of a refund if they feel that Warcraft 3: Reforged does not provide the experience they wanted." This policy change is in place "for the time being", the company added.

Blizzard's real-time strategy remaster launched last week and received a largely negative reception. As I wrote in my Warcraft 3: Reforged impressions feature, expectations raised by trailers shown at previous BlizzCon events were not met. Additionally, the release of Reforged has scrubbed the original Warcraft 3 client from Battle.net - and even forced an update on those who own the original but have not bought Reforged.

To make matters worse, according to Blizzard's custom games policy, any Warcraft 3 maps you make are the "sole and exclusive property of Blizzard". This policy update, as you'd imagine, has gone down terribly within the Warcraft 3 mod-making scene.

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Here's Blizzard's note on refunds:

"Blizzard stands by the quality of our products and our services. Normally we set limits for refund availability on a game, based on time since purchase and whether it has been used. However we want to give players the option of a refund if they feel that Warcraft III: Reforged does not provide the experience they wanted. So, we've decided to allow refunds upon request for the time being. You may request a refund here on our Support Site."

So, for now, if you want a refund you'll get one. Meanwhile, Blizzard has promised updates to the game that will hopefully improve matters.

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Wesley Yin-Poole

Wesley Yin-Poole

Deputy Editor

Wesley is Eurogamer's deputy editor. He likes news, interviews, and more news. He also likes Street Fighter more than anyone can get him to shut up about it.

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