Lords of the Fallen dev CI Games has openly - and with videoed examples - taken to YouTube to address concerns with the game.
Specifically, topics such as character speed (in movement and attack), magic, death and the PC version are tackled.
The voice in the video belongs to Tomasz Gop, executive producer, and he provides gameplay demonstrations to illustrate the points he makes. Seems like a nice way to handle this kind of thing.
Lords of the Fallen, a handsome RPG inspired by the Souls series, comes out on PC, PS4 and Xbox One next week. Development is managed by CI Games in Warsaw but done mainly in Frankfurt, Germany, at Deck 13.