John Lewis couldn't fulfil any 112 Wii U orders

Retailer cites website "error", says some people were charged.

John Lewis has revealed to Eurogamer that it couldn't fulfil any orders of the £112 Wii U console bundle that caused a minor stampede to its website four days ago.

"Unfortunately an error resulted in this line incorrectly going live on our website and its availability as 'in stock'," a spokesperson for John Lewis explained. "As a result, we could not fulfil any orders.


"In most instances, the funds had not been taken from customer accounts, but a small number of accounts were unfortunately charged. All customers have been contacted via email, explaining that the item is not in stock, and if they have already been charged for the purchase, a full refund will be given.

"John Lewis apologises to all those affected by this error and any inconvenience caused."

Eurogamer readers alerted us to the issue earlier today, sending through copies of both their order confirmation emails and their order cancelled emails.

"We're sorry but the following item(s) you ordered are now out of stock," John Lewis Customer Services told them.

"At present we have no indication from our suppliers of when we will receive more stock, so it is with regret that we have cancelled the above item (s) from your order. If any monies have been charged we will refund your account within 3-5 working days."

Now we know why.

Incidentally, the page listing the deal has been taken down.

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About the author

Robert Purchese

Robert Purchese

Senior Staff Writer  |  Clert

Bertie is senior staff writer and Eurogamer's Poland-and-dragons correspondent. He's part of the furniture here, a friendly chair, and reports on all kinds of things, the stranger the better.


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