Warner apologises for Batman: Arkham Origins technical problems

Patch to be released in the next week.

Warner Bros. has acknowledged the technical problems that have affected Batman: Arkham Origins, and vowed to fix them.

In a statement issued yesterday (thanks darkmorgado), Warner said it had identified three main issues it plans to tackle with a software update due out within the next week.

The first is "Infinite Falling/Falling Out Of World", which sounds awesome, actually.

"Some players have been stuck in an endless loop of falling, making it impossible to complete certain missions and progress through the single-player campaign," Warner said. "We believe we have identified the issue and are currently testing the software update, which will push most players back to their previous save so that they will not be stuck in an infinite loop."

The second is "Unable To Continue Story", which doesn't sound awesome at all.

"Some players can see their story progress in the main menu, but once they choose the story slot they don't see an option to 'Continue' and only 'New Game' shows up," Warner said. "This issue should be resolved and the 'Continue' option will once again be available."

Third is "FreeFlow Focus mode not unlocking upon reaching Shadow Vigilante rank 3", which Warner said will be fixed on all platforms.

Specific to the PC, an update recently went live to address the above issues, among other things.

Warner admitted it has so far failed to solve a rare issue that is corrupting saves on the Xbox 360 version only, but is continuing to investigate.

"Players have reported losing their saved game to data corruption," Warner said. "Specifically, when you try to choose a story slot to continue, it says 'Corrupted' and if you select it, an error message appears which says, 'The save is corrupt. Please delete it.' We believe we know what is causing this and need a few more days to validate before pushing a patch through."

Then there's "Ongoing Crashing/Freezing Issues" on Xbox 360 only.

"Players have reported recurring crashing and freezing while playing the game," Warner said. "We have been working hard to track down and resolve the problem as quickly as possible.  We believe we know what is causing these issues and need a few more days to validate before pushing this patch through. In the meantime, some players have managed to avoid the freezing by disconnecting their console from the Internet while playing."

You will of course need to connect your console or PC to the internet to receive these updates.

"We sincerely apologise for any inconvenience caused and thank you all for your patience as we work to resolve the issues," Warner said.

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Wesley Yin-Poole

Wesley Yin-Poole

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Wesley is Eurogamer's deputy editor. He likes news, interviews, and more news. He also likes Street Fighter more than anyone can get him to shut up about it.

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