Steam serial key problems with new Batman: Arkham Asylum purchases

UPDATE: Issue fixed, developer Rocksteady announces.

UPDATE: Batman: Arkham Asylum developer Rocksteady has contacted Eurogamer with news the issue has now been sorted.

"The problem is now fixed," Rocksteady Community Manager Sarah Wellock said. "Codes should work for all users."

ORIGINAL STORY: Steam users who recently bought Batman: Arkham Asylum have been left unable to play the game after serial keys failed to activate the purchase.

Despite being billed for the game, part of Valve's annual Steam Summer Sale, players have found their serial keys flagged up as "not found in the database".

The problem appears to lie with DRM service SecuROM, and its pop-up window which appears upon launching the game. Users report that it is refusing to accept recent keys.

Scores of players have taken to the official Steam forum to air their complaints, but have not gotten a response from Valve about the problem.

Batman publisher Warner Bros. told one user it was "researching the issue".

Warner Bros. told Eurogamer it is currently investigating the problem, we'll update if we hear more.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Jump to comments (34)

About the author

Tom Phillips

Tom Phillips

News Editor

Tom is Eurogamer's news editor. He writes lots of news, some of the puns and all the stealth Destiny articles.


You may also enjoy...

Sekiro boss guide and walkthrough - boss and mini boss list for beating Sekiro: Shadows Die Twice

Our detailed, in-progress walkthrough for each key moment in Sekiro: Shadow's Die Twice.

Assassin's Creed Odyssey Ainigmata Ostraka locations - how to solve all ancient puzzles

A complete list of solutions for every single Ainigmata Ostraka puzzle in Assassin's Creed Odyssey.

Days Gone Horde locations list, maps and tips to take down a Horde

Where to find all 37 Horde locations in Days Gone.

Pokémon Let's Go walkthrough and guide to your quest through Kanto

Our complete Pokémon Let's Go walkthrough and guide to your big adventure with Pikachu or Eevee.

Comments (34)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments