Sony's Tretton says sorry over PSN

"Elephant in room" tackled head-on

Sony US boss Jack Tretton has opened his company's E3 press conference with a public apology to gamers over the PSN security disaster.

Addressing consumers, he said: "You are the lifeblood of the company. Without you there is no PlayStation. I want to apologise personally and for the company for any anxiety caused. It's you that causes us to be humbled and amazed by the support you continue to give".

To Sony's third-party publishing partners, Tretton said: "I know the outage has been costly. We wouldn't be where we are without you".

He added: "We are committed more than ever to making sure the PlayStation experience is entertaining and secure for everybody".

PSN was taken offline on 20th April following a security breach that left personal information tied to some 77 million user accounts compromised and the details of around 12.3 million credit card possibly stolen.

The phased restoration of the service began on 14th May, culminating in Welcome Back content being made available to users on 3rd June.

SCEA's E3 conference is currently taking place in Los Angeles.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Jump to comments (16)

About the author

Johnny Minkley

Johnny Minkley

Contributor

Johnny Minkley is a veteran games writer and broadcaster, former editor of Eurogamer TV, VP of gaming charity SpecialEffect, and hopeless social media addict.

Related

You may also enjoy...

Nintendo tempts new devs with behind-the-scenes details of how Breath of the Wild 2's reveal trailer was made

"We are seeking both the power to create play and the power to create art," the careers site says.

Digital FoundryHalo: Reach's remaster is OK - but key improvements are required

PC and Xbox One versions of the Master Chief Collection remaster analysed in depth.

VideoOculus exclusive combat racer, Death Lap feels like a bit of a false start

Watch the Rift and Quest versions in action in this week's VR Corner.

Comments (16)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments
Order
Threading