Xbox disc errors unrelated to firmware

Tied to recent software update, MS says.

Those hoping the upcoming new Xbox 360 firmware will bork your console and thus qualify you for a shiny new one could be out of luck.

Microsoft has told Eurogamer this evening that the disc read error reported by users has nothing to do with the new firmware.

Instead, the problem is tied to an already released software update that changed the way your Xbox 360 reads discs.

In other words, if your console isn't already borked, you don't qualify.

"This issue is unrelated to the upcoming release that has been in public beta," Microsoft said.

"Additionally, this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360."

This morning Microsoft confirmed it was aware of 'disc unreadable' or 'disc unsupported' errors that were preventing "a very small number of Xbox 360 owners from playing retail game discs".

"We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console," Microsoft said.

The new Xbox 360 firmware is rolled out from tomorrow,

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About the author

Wesley Yin-Poole

Wesley Yin-Poole

Deputy Editor

Wesley is Eurogamer's deputy editor. He likes news, interviews, and more news. He also likes Street Fighter more than anyone can get him to shut up about it.

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