PSN users still waiting for password reset

May be worth requesting again, says Sony.

Sony is fighting a "huge backlog" of PSN password requests.

User-requested password reset emails have been generated but can't be sent - and they have clogged Sony's ISP.

"There is still a huge backlog of emails with the ISP and waiting to go through," PlayStation blog manager James Gallagher explained. "All we can say is please wait and they will all go through as the massive demand eases."

Eurogamer has today recieved reports from users who are yet to receive their email - nearly two days after Sony turned PSN back online in the UK.

Sony forced a mandatory firmware update on users upon the PlayStation Network's return. Users were then required to change their password.

Been waiting more than 24 hours? You'll need to send another request. Sony has said they're automatically deleted after 24 hours.

"If you have been waiting for more than 24 hours than it may be worth submitting a new request now," Gallagher cautioned. "Each email has a 24-hour expiry. Just be sure to only submit the request once."

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. Read our policy.

Jump to comments (36)

About the author

Tom Phillips

Tom Phillips

Deputy Editor  |  tomphillipsEG

Tom is Eurogamer's deputy editor. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.


Crysis 4 image appears ahead of official announcement

UPDATE: Crytek reveals first teaser, still "early" in development.

Feature | Someone should make a game about: Deafness

We're not talking about The Quiet Man.

Auto-upload of screenshots and videos to mobile coming to PS5

Previously tested feature now rolling out globally.

Call of Duty: Warzone 2 reports spark fan concern over what may be left behind

"Completely new game" said to ditch last-gen consoles.

You may also enjoy...

Supporters only

Comments (36)

Comments for this article are now closed. Thanks for taking part!

Hide low-scoring comments

Buy things with globes on them

And other lovely Eurogamer merch in our official store!

Eurogamer Merch
Explore our store