SHOPTO appreciation thread Page 35

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  • dsmx 28 Sep 2012 13:42:39 7,989 posts
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    Yeah but their cheap and pre orders always turn up before release and they use a decent courier who actually gives you an hour it will arrive not an entire day it may turn up on. For all it's faults if your pre ordering games go with them every time.
  • monkehhh 28 Sep 2012 14:13:19 3,896 posts
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    @PenguinJim Seems that the Twitter guy has been fired, or told to shut up - they're no longer offering support via Twitter. Probably for the best :)
  • andywilkie35 28 Sep 2012 14:26:50 5,338 posts
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    Have they removed the forum from their new site?
  • Mr-Brett 28 Sep 2012 15:16:46 13,261 posts
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    The new site is of course shite but lets not pretend the previous one wasn't also shite, it was just more functional shite.
  • nickthegun 28 Sep 2012 15:22:47 64,273 posts
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    their old site was absolutely horriffic
  • BTBAM 28 Sep 2012 22:19:33 1,733 posts
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    I didn't get FIFA from shopto today. Really shitty.
  • dsmx 28 Sep 2012 23:35:43 7,989 posts
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    It's not the end of the world though if it is late there's always this http://shopto.net/help/releasecompensate
  • santashi 29 Sep 2012 00:09:47 5,167 posts
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    Only if you paid for recorded delivery. ;)
  • Deleted user 29 September 2012 08:25:37
    I checked out the ShopTo site recently to see what all the fuss was about and I really don't get it. Next Day Delivery is good and all but the prices are better on Amazon. They have better stock too.
  • dnbuk 2 Oct 2012 15:08:32 4,969 posts
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    Ordered Resi 6 late Friday night and it's not turned up today. I've never had any problems with them before.
  • UnseenFear 27 Oct 2012 17:58:26 2 posts
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    Had nothing but problems since the site re-design, and not even with the actual site. Ordered a Borderlands 2 PC code back when that came out. Was supposed to receive the code on the Thursday but after much back and forth it was eventually revealed they never received the codes from Take Two and it wouldn't be till Monday, three days after the release date. I just went ahead and cancelled at that point and paid more to get it instantly on Steam.

    Then this week my copy of Forza Horizon has failed to show up so I imagine I'll probably have to wait the 15 days till I can call it missing and get a new copy. Might just be Royal Mail being shit but it's still incredibly frustrating, especially with how long you have to wait before it's officially missing.

    Shopto has been pretty flawless for me for the past four years, or however long it's been. They're basically the only site I used so it's been incredibly disheartening to not even receive my last two orders from them. If Assassin's Creed III doesn't show up next week I'll flip.
  • Syrette 27 Oct 2012 18:05:07 45,501 posts
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    If they've dispatched the game then how could it be their fault? Isn't 2 weeks normal protocol for issues like this?

    As for the game codes, based on what I've read on this forum I'd absolutely avoid buying digital copies of titles from ShopTo. They don't sound reliable at all.
  • UnseenFear 27 Oct 2012 18:12:06 2 posts
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    Syrette wrote:
    If they've dispatched the game then how could it be their fault? Isn't 2 weeks normal protocol for issues like this?

    As for the game codes, based on what I've read on this forum I'd absolutely avoid buying digital copies of titles from ShopTo. They don't sound reliable at all.
    It's more likely the issue lies with the Royal Mail, but I'm just venting.

    I don't know how long I've had my account but I've ordered 176 things on it! This is the only time I can recall anything like this happening.
  • daglessmd 3 Nov 2012 13:35:29 10 posts
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    Hello wonderful EG people!

    Experiencing an issue with ShopTo. Has anyone ordered via PayPal and nothing has shown up in their ShopTo account? I have confirmation that PayPal has taken the money, usually when I pay by card everything is processed within seconds without a problem.

    It seems a little strange, is this usual practise for PayPal payments or has the order messed up?

    Thanks!

    Gaz
  • Syrette 3 Nov 2012 13:45:13 45,501 posts
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    Call ShopTo?
  • daglessmd 3 Nov 2012 13:54:33 10 posts
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    I'm stuck in work and their Customer Service only operates Monday to Friday! Booo!
  • Baleoce 5 Nov 2012 14:13:20 1,187 posts
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    Oh haha I remember that, did they sack that rude guy then, or just reposition him?
  • thedaveeyres 5 Nov 2012 14:18:42 12,118 posts
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    Is the owner still a BNP supporter?

    Say what you like about him though, but at least he makes the games come on time.

    Edited by thedaveeyres at 14:19:09 05-11-2012
  • griff_dai 5 Nov 2012 18:59:59 536 posts
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    the owner supports the BNP?
  • Zomoniac 13 Feb 2013 14:28:37 8,477 posts
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    Just noticed on my card statement that a purchase I made but the site crashed halfway through had been charged but not gone through as an order. Raised a ticket and got a response to say a refund had been put through 4 minutes later. I'm impressed.
  • kinky_mong 13 Feb 2013 14:42:30 11,609 posts
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    Was that BNP rumour just a complete load of bollocks?

    To be fair the owner could be a reanimated Hitler using the profits to fund child trafficking rings and I'd still use the site for the great prices and delivery times.
  • Spunkweazle 13 Feb 2013 15:26:50 470 posts
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    7:42am order placed, 7:43 emailed confirmation of order, 7:44 emailed confirmation of dispatch (including a photo of the package with my address label)
    2 minuites from clicking till its in the hands of the royal mail.

    Every so often i see a nice deal on Zavvi or Play.com, and then i remember they wont even post it for 2 days
  • itinkuravinalaff 25 Feb 2013 18:48:29 191 posts
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    Normally I couldn't fault their impeccable service but put an order in other day and wondered why hadn't turned up 2 days later. Checked my account and although they took my money for said order, it was not in my orders list? After contacting them they said Oh seems like it didn't go through and that I could reorder or get refund. Still waiting for refund.

    Edited by itinkuravinalaff at 18:50:59 25-02-2013
  • northernlights 6 Mar 2013 17:47:01 778 posts
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    Had Tomb Raider pre ordered for about a month. It says its despatched and I have my email with its photo but I still dont have it. Shopto are usually so quick that when it doesnt arrive release day (tues) and then nothing the next Im pretty sure its lost.

    I dont mind its just the 15 working days I now have to wait to get another copy sent to me when I want to play a game on release.

    Anyone else had issue getting tomb raider off them ?
  • DSR3 6 Mar 2013 17:52:26 268 posts
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    That is annoying, usually they are spot on. I got my copy on Monday so it's probably the royal mail.
  • ecu 6 Mar 2013 18:00:48 77,845 posts
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    northernlights wrote:
    Had Tomb Raider pre ordered for about a month. It says its despatched and I have my email with its photo but I still dont have it. Shopto are usually so quick that when it doesnt arrive release day (tues) and then nothing the next Im pretty sure its lost.

    I dont mind its just the 15 working days I now have to wait to get another copy sent to me when I want to play a game on release.

    Anyone else had issue getting tomb raider off them ?
    Sounds like the problem is nothing to do with Shopto. Seems more likely the Royal Mail lost it.
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