I ordered a pair of boots to be delivered to work via prime next day and they used Amazon post or whatever the fuck their own courier is. The reason for the urgency was that I had walked to work in the pissing rain the day before and realised that my old shoes had a frigging hole in, and my feet were soaked, so I needed them sharpish.|
Cue half past 4 and no shoes, but the site says they're still out for delivery. I phone up Amazon and they tell me that they're still out for delivery. I ask when they will be delivered and they can't say - any time up until 9pm sir. Which is of course ridiculous as it's my work address. They told me there is no way on Earth they can possibly find out how much longer I will have to sit at work twiddling my thumbs. I got a bit shirty and by some miracle they eventually managed to get in touch with the driver who said he was half an hour away. 15 minutes later some random guy turns up in a tiny little plain white van with my boots and I shove them on and bugger off home.
I'm not sure if the moral of the story is that Amazon's own delivery service is just some random man in a van and therefore accountable to nobody but himself, or that if you complain long enough they will eventually be able to tell you what is going on with your stuff, but there you are, that's my story.
One excellent thing they have started to do that I use a lot, because like others I am never home, is that they allow you to get your stuff delivered to the nearest Co-op for free if you're on Prime, and I think a small fee if you're not.
Edited by midnight_walker at 14:30:11 06-11-2013