Amazon delivery - gone to the dogs? Page 2

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  • Lexx87 2 Apr 2012 15:53:02 20,853 posts
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    Isn't it the delivery firms fault if things don't get delivered?

    Amazon (at least used to be abslutely wonderful as customer service, i've never had a problem.
  • woodnotes 2 Apr 2012 15:54:53 4,959 posts
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    My bad Amazon experience happened last month when I ordered a new Toshiba 42" 3D television, stocked and sold by Amazon themselves.

    What I got delivered was a "Toshib" television covered in fingerprints and the back dangling off. When I called them to arrange it to be returned, they thought I was joking.

    Edited by woodnotes at 15:55:03 02-04-2012
  • Dougs 2 Apr 2012 16:07:51 72,231 posts
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    There are only certain things in their control. Assume they sorted it all out no bother?

    Edit: @woodnotes.

    Edited by Dougs at 16:14:13 02-04-2012
  • SuperCoolEskimo 2 Apr 2012 16:11:01 10,308 posts
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    In the end I had to arrange for the TV to be moved to my address and I told them to arrange the collection from there.

    Two of the failed collections were Amazon's fault - the first because they instructed the courier to go to the wrong address (mine, not hers) and the second because they used a courier who could not collect an item the size of a 40" TV.

    The email has arrived, I'll be sending a letter to them tomorrow.
  • Dougs 2 Apr 2012 16:15:10 72,231 posts
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    The whole not having a complaints department seems a bit odd though.
  • Syrette 17 May 2012 10:47:59 45,452 posts
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    Went to download an album off Amazon's MP3 store earlier like a good boy.

    My net connection died half way through and the MP3 downloader erroneously then called the download 'complete'.

    Naturally I go to redownload the remaining songs but guess what - unless I'm missing something there isn't a redownload option!

    I'll just go grap a coby off Mediafire or something like I wish I'd done in the first place. I download music legaly off other webstores (particularly Beatport) and can redownload them a set number of times should I so wish. But not with Amazon.

    Edited by Syrette at 10:52:08 17-05-2012
  • chopsen 17 May 2012 10:51:15 17,073 posts
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    I think if you use their download application instead of the website, you can redownload.
  • Mr-Brett 17 May 2012 10:53:23 13,261 posts
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    If you ask the customer service people they'll most likely give you a new link to download it from. It is unfortunate that you can't re-download but nobody ever said you could.
  • Syrette 17 May 2012 10:54:20 45,452 posts
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    I did - that's what I meant by "MP3 downloader". The retry option didn't exist as it thought I'd finished the complete download.
  • Syrette 17 May 2012 10:56:10 45,452 posts
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    @Mr-Brett

    I never said they said one could either! I sort of expected it as all. I suspect this is standard practice for the bigger music stores actually. just not the smaller stores I use to buy music.
  • Dougs 17 May 2012 11:04:36 72,231 posts
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    Did you try and contact them, or are you just assuming they wouldn't sort it out?
  • mrpon 17 May 2012 11:21:00 30,466 posts
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    I believe contacting Customer Support with your order numbers for the MP3 tracks and they'll send you links to redownload them.
  • Mr-Brett 17 May 2012 11:21:12 13,261 posts
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    Yeah it should be there, sorry I was being a bit snippy there but it annoys me when someone complains and says they're going to download illegally instead without even trying to contact the vendor.
  • Maturin 17 May 2012 12:11:41 3,621 posts
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    On the very few occasions I've had a problem with Amazon downloads they've sorted it out quickly when I've contacted them.

    Good customer service I've found.

    The only reason I don't use Amazon Mp3 anymore is its crappy low-bitrate files. Some are shockingly bad. Play and 7Digital offer 320k downloads. You can also redownload from those two.
  • mal 17 May 2012 12:33:33 23,994 posts
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    The Amazon MP3 downloader app is shockingly badly written, at least in comparison to their website. Try to run it on anything even slightly non-standard and it'll balls up, whereas I dare say I could visit their website on my left testicle if I installed an ethernet port.
  • RyanDS 17 May 2012 12:41:06 10,620 posts
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    I was well impressed by Amazon last week. I bought the complete Star Trek box sets around 6 months ago. Last week one disc wouldn't play properly. (disc 70 or so of the entire series - I have Tos, Next Gen, DS9) I emailed them saying that the disc was faulty, what should I do, and they emailed straight back saying that a new set was in the post. No questions, no arguments over it baing ages since I bought the stuff, I didn't even ask for a new box.

    Great service.
  • Mr-Brett 17 May 2012 12:51:23 13,261 posts
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    I downloaded an album from Amazon a while ago, I noticed that one of the tracks ended abruptly, it was only missing a few seconds so I wasn't that bothered but I thought I'd let them know so they could fix it. They confirmed the problem and gave me a refunded for the whole album straight away and pulled it from the site.

    I've also had a film not arrived for a couple of weeks so I contacted them, they said it wasn't in stock atm or they would normally dispatch another straight away, so they gave me a refund instead. The film arrived about a week later and I let them know and gave them the refund back, because they were good to me I was honest with them. If only other places would learn that good customer service pays off.
  • speedofthepuma 17 May 2012 12:58:32 13,347 posts
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    I have never had a problem with amazon, they always send.a replacement immediately with no questions.
  • Deleted user 17 May 2012 12:59:36
    My only issue with amazon is some of the delivery companies they use are a bit shit. I would love to get to choose who delivers to me.
  • MetalDog 17 May 2012 13:05:19 23,928 posts
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    Ditto.
    Royal Mail have been very good to me for Amazon deliveries.
    Not so with the cunting Home Delivery Network.
  • santashi 17 May 2012 13:11:08 5,167 posts
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    Definitely. Yodel put a box of books I'd ordered in a compost bin in the snow and also didn't put a note through the door. Only found them when I went to put some compost in the bin a few days later and it wasn't a pretty sight.
  • Syrette 17 May 2012 13:14:06 45,452 posts
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    @Mr-Brett

    Er, hang on, it's not like I've not paid for the album. I do own a license to it.

    Could have contacted Amazon, of course. Took me 2-3 minutes to find and download a pirated version of it, versus waiting however long for Amazon to get back to me with a redownload link (or not).
  • TheSaint 17 May 2012 13:19:26 15,683 posts
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    Tell that to the judge.
  • Mr-Brett 17 May 2012 13:26:19 13,261 posts
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    You bought the access to a one time download of the mp3s from Amazon, that's not the same as owning a 'license' to acquire them by any means. I'm not gonna bust your balls about that though, I'm exactly a boy scout myself but there is an important difference between the two.
  • UncleLou Moderator 17 May 2012 13:40:14 36,432 posts
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    Send your phone number to the amazon customer support, get called within seconds (!), 24/7, get your album download link again 5 seconds later. At least that's how .de does it, but I'd be surprised if it's different elsewhere.
  • santashi 17 May 2012 13:43:51 5,167 posts
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    Yep, it works like that in the UK, too.
  • Deleted user 17 May 2012 13:45:10
    MetalDog wrote:
    Ditto.
    Royal Mail have been very good to me for Amazon deliveries.
    Not so with the cunting Home Delivery Network.
    In a daft moment last year I signed up for Prime. Odds of getting something next day are around 1 in 3. Home Delivery Network are bloody awful with City Link only a little better. Most reliable way of getting stuff though is to ignore the Prime delivery option and go for free royal mail delivery, which sort of defeats the object.
  • Dougs 17 May 2012 14:06:25 72,231 posts
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    Prime works great for me, seems most of the couriers are OK in my area. Had a few that they've left without knocking etc, but normally I am in and keeping an eye out the window just in case.
  • boo 17 May 2012 15:13:42 12,119 posts
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    Long time Prime user. It used to be astounding - order to goods-in-my-grubby-paws in sub 24 hours most of the time.
    These days it's more like 2 days, but that's still not bad, considering the price difference between them and most places on the high street.

    Only had a couple of occasions when I've needed to return something, due to an item being damaged etc, and each time they've been great - no quibbling. Sent a new one out immediately, given me the return postage label to use and about a month to get it back to them.

    They're not perfect, but they're pretty darn good.

    As others have pointed out - the delivery companies they use aren't always up to much, but since I can now get stuff delivered to work, that's solved most of the 'finding a parcel in next door's wheelie bin three weeks later' issues.
  • mal 17 May 2012 15:32:53 23,994 posts
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    Fozzie_bear wrote:
    Most reliable way of getting stuff though is to ignore the Prime delivery option and go for free royal mail delivery, which sort of defeats the object.
    I suspect that depends where you live. For me, the free supersaver delivery method just as often comes via HDNL as it does via royal mail.
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