Are GameStation online always this crap?

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  • Aretak 25 Jul 2006 19:28:50 9,936 posts
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    I'm waiting on two orders made on the 1st and the 8th of July. They're just stuck in the status you mentioned. Not sure what's going on.
  • Mr_Sleep 25 Jul 2006 19:29:34 13,573 posts
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    Aretak wrote:
    I'm waiting on two orders made on the 1st and the 8th of July. They're just stuck in the status you mentioned. Not sure what's going on.
    Sounds ominous whatever it is.
  • Locky 25 Jul 2006 19:38:07 583 posts
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    I ordered a game on 6th July and that still hasn't turned up - the account just says 'Order acknowledged'.

    I did get a phone call from Gamestation about a week and a half ago to say that they were having computer problems, which they were trying to sort out, and the woman said my game would be there by the weekend (a couple of days later). It still hasn't turned up though so I've been meaning to give them a ring.
  • kentmonkey 25 Jul 2006 20:10:01 18,615 posts
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    I ordered from them about 6 months ago and had no problems, but I have heard rumours recently that they've not been the best at fulfilling orders in a timely fashion. Sometimes up to a month it seems, but I've never heard of anyone not finally getting their stuff.
  • oceanmotion 25 Jul 2006 20:54:25 13,173 posts
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    Only ordered from them once and had problems. Did'nt arrive for about 2 weeks, emailed, phoned up. Eventually got it free I think.
  • kentmonkey 25 Jul 2006 21:12:26 18,615 posts
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    TBF WOPR, it did sound like you blew the whole KOTI affair out of perspective, I think that's what Grandad was referring to.

    You're entitled to your opinion of KOTI and the incident of course, and it effected you not me, but I don't think others would have been quite so venomous in the situation, that's all.

    Still, back on topic, Gamestation are reportedly pretty shit at the moment, but I always had problems getting through to their customer service about a now famous incident I suffered with one of their stores.

    The way I got round it was to phone at about 9:10 in the morning, just after they open. I got through then fine.

    Hope that helps.

    Edited by kentmonkey at 21:13:47 25-07-2006
  • kentmonkey 25 Jul 2006 21:41:07 18,615 posts
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    Seriously try just after opening hours though. When I called they admitted that they were seriously understaffed and couldn't cope with the phone calls coming in, this was before everything went tits up on their site it seems so it would probably be even more difficult now to get hold of them.

    Failing that if it's done by card you can always cancel the order and get a refund from them, if they don't automatically refund it after a week or so, just phone up the card company and say that they've never delivered the goods and you want your money back, I think most card companies will then claim the money back.
  • kentmonkey 25 Jul 2006 21:47:30 18,615 posts
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    This could all go horribly wrong!

    /pulls up popcorn
  • kentmonkey 25 Jul 2006 21:53:03 18,615 posts
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    Hoze_r_e4som1 wrote:
    Nah. This is not going on the forum. How's that thing mate?
    The thing, the thing that spells the same backwards as it does forwards? Good mate ta! :o)
  • silentbob 25 Jul 2006 22:33:18 28,764 posts
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    I used to go to the very first Gamestation (then known as Game Exchange) that opened in a tiny shop in York.

    It was shit then too.

    VR Guff: www.roadtovr.com (NEW site now live!)

  • morriss 25 Jul 2006 22:39:30 69,391 posts
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    WOPR wrote:
    Errrrr now I feel like I'm being stalked.
    You ain't seen nothin' yet! Trust me.
  • silentbob 25 Jul 2006 22:43:49 28,764 posts
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    Alright .. GAY!

    VR Guff: www.roadtovr.com (NEW site now live!)

  • nick303 25 Jul 2006 22:45:53 1,520 posts
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    silentbob wrote:
    I used to go to the very first Gamestation (then known as Game Exchange) that opened in a tiny shop in York.

    It was shit then too.
    It wasn't that bad and was certainly better than Gamestation is now. I did work experience there back in 95-96 and the staff were more helpful and friendly than they are now.
  • morriss 25 Jul 2006 22:47:09 69,391 posts
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    WOPR wrote:
    Should I delete this car-crash now?
    Never delete. You'll only become like them if you do.
  • silentbob 25 Jul 2006 22:47:41 28,764 posts
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    nick303 wrote:
    silentbob wrote:
    I used to go to the very first Gamestation (then known as Game Exchange) that opened in a tiny shop in York.

    It was shit then too.
    It wasn't that bad and was certainly better than Gamestation is now. I did work experience there back in 95-96 and the staff were more helpful and friendly than they are now.
    It does hold a special place in my heart I must admit. But mainly due to the sheer lack of anything else, Internet included.

    York native then?

    VR Guff: www.roadtovr.com (NEW site now live!)

  • nick303 25 Jul 2006 22:51:22 1,520 posts
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    silentbob wrote:
    nick303 wrote:
    silentbob wrote:
    I used to go to the very first Gamestation (then known as Game Exchange) that opened in a tiny shop in York.

    It was shit then too.
    It wasn't that bad and was certainly better than Gamestation is now. I did work experience there back in 95-96 and the staff were more helpful and friendly than they are now.
    It does hold a special place in my heart I must admit. But mainly due to the sheer lack of anything else, Internet included.

    York native then?
    Yep, born and bread here.

    You're right though, there was bugger else gameshop wise back then.
  • nick303 25 Jul 2006 22:58:29 1,520 posts
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    Hoze_r_e4som1 wrote:
    gameshop? You owe me a dollar.
    Ahh, only have a Cayman Islands dollar on me. Is that ok?
  • repairmanjack 26 Jul 2006 01:40:15 5,775 posts
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    Gamestation's online service has really gone to the dogs. Case in point: I order two games for twenty quid, both in stock. After a week one game turns up, charged at full price. They never had the other game. Two weeks later, find something for a good price. Order it. Three days later receive a duplicate copy of the game they sent me the first time. Ring up, complain, get it swapped. Two more days, game I actually wanted arrives... without the manual. Send an email, get manual ten days later.

    If that doesn't put you off ordering from them, surely their website will... It's gash.
  • kentmonkey 26 Jul 2006 19:30:59 18,615 posts
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    Great time to have a Gamestation banner on the site isn't it! :o)

    ROFL

    Pay for a banner on a site to drive yet more traffic when you can't cope with the amount of people you have ordering now...or invest the money into improving your communication and customer service, as well as despatch times. I really do wonder how some companies get so far sometimes.
  • HoriZon 26 Jul 2006 19:43:33 13,196 posts
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    nick303 wrote:
    silentbob wrote:
    nick303 wrote:
    silentbob wrote:
    I used to go to the very first Gamestation (then known as Game Exchange) that opened in a tiny shop in York.

    It was shit then too.
    It wasn't that bad and was certainly better than Gamestation is now. I did work experience there back in 95-96 and the staff were more helpful and friendly than they are now.
    It does hold a special place in my heart I must admit. But mainly due to the sheer lack of anything else, Internet included.

    York native then?
    Yep, born and bread here.

    You're right though, there was bugger else gameshop wise back then.
    There was Yorkum (spelling?) and The Computer Store (i did my work experience there and worked as an Xmas temp there too)

    The blokes who worked and owned the york Gamestation were cool guys i thought at the time anyways, one had long black hair and reminded me of Antony from the RHCP ;0

    /happy days!

    Edited by HoriZon at 19:44:14 26-07-2006

    Everybody has secrets, life would be boring without secrets, don't you think...?

  • Deleted user 26 July 2006 19:45:34
    Apparently the manager of the local GAME store here is part of the BNP.

    Could be wrong though.
  • HoriZon 26 Jul 2006 19:53:26 13,196 posts
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    lilo&stitch wrote:
    HoriZon wrote:


    The blokes who worked and owned the york Gamestation were cool guys i thought at the time anyways, one had long black hair and reminded me of Antony from the RHCP ;0

    /happy days!

    Edited by HoriZon at 19:44:14 26-07-2006
    Julian and Stephen?
    Yeah thats them one had long hair as i said the other was older and with short brown hair.

    They sold the company as far as i know for millions, about 5 years ago.

    I did a few days work there as well!

    Everybody has secrets, life would be boring without secrets, don't you think...?

  • askew 26 Jul 2006 19:57:46 10,596 posts
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    What the heck is the middle part of this thread about?
  • Aretak 28 Jul 2006 07:46:18 9,936 posts
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    Well, one of my missing Gamestation orders turned up this morning, comprising of shiny new copies of Gladius (Cube) and Def Jam: Fight for New York (Xbox). No dispatch e-mail and it's still listed as 'order acknowledged' on their site, but at least they've not gone under.
  • repairmanjack 28 Jul 2006 10:43:29 5,775 posts
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    Rang our local Gamestation store yesterday to see how much they were doing Field Commander for. After a bit of fudging, the guy refused to tell me. Said he couldn't announce it before the release date...

    Rang this morning. Spoke to someone else. Won't quote me a price now: a) in case I'm a competitor, and b) (in his words), "if we tell you how much it is, you might go somewhere cheaper".

    No shit, Sherlock.

    Edited by repairmanjack at 10:43:35 28-07-2006
  • nick303 28 Jul 2006 11:08:47 1,520 posts
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    HoriZon wrote:
    lilo&stitch wrote:
    HoriZon wrote:


    The blokes who worked and owned the york Gamestation were cool guys i thought at the time anyways, one had long black hair and reminded me of Antony from the RHCP ;0

    /happy days!

    Edited by HoriZon at 19:44:14 26-07-2006
    Julian and Stephen?
    Yeah thats them one had long hair as i said the other was older and with short brown hair.

    They sold the company as far as i know for millions, about 5 years ago.

    I did a few days work there as well!
    iirc, didn’t the one with short hair look a bit like the bloke that played Stringfellow Hawke in Airwolf? Probably wrong though, my memory is……………what was I talking about again?
  • nick303 28 Jul 2006 11:24:00 1,520 posts
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    Yeah thats the geezer.
  • Locky 11 Aug 2006 14:01:02 583 posts
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    Has anyone had any luck contacting Gamestation? I received an email from them telling me to phone their 0845 number and I've been trying for the past couple of days but no one will pick up (or they're all too busy). Arghhh!

    I ordered a game from them on the 6th July and it still hasn't turned up despite the money being taken out ages ago and them promising I would receive the game about 3 weeks ago.
  • gizmo 11 Aug 2006 14:04:07 1,942 posts
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    Bugger, I've got £30 of coupons in my wallet, I'll have to go and spend them rapido. I'm thinking xbox version of Black to play on my 360?
  • Locky 11 Aug 2006 14:06:08 583 posts
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    gizmo wrote:
    Bugger, I've got £30 of coupons in my wallet, I'll have to go and spend them rapido. I'm thinking xbox version of Black to play on my 360?
    I ordered a game from their online site - that's where they're having all the troubles. It's all to do with their new computer system I think.
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