Well, it's taken 6 years as a relatively happy customer and ironically it took cancelling (nothing left that I want to watch) to make me realise just how shit Lovefilm can be.|
Cancelled online last month, sent my discs back and cleared all my queues. Checking my bank account earlier and I noticed that they'd taken the money again. Checked the Lovefilm website, seemed to indicate I was still subscribed, so I call them...
Girl on the phone argues that I only got half way through the cancellation process, which is horseshit because I specifically remember the confirmation screen after they had tried to get me to take a payment holiday (and asked me why I was leaving). So I say that there must have been an error and she says no way, and there's nothing she can do... so I start to get a little bit miffed. Check online and it seems they've removed the online cancellation option (nice!) so I can't even prove my point. I guess their subscription figures must be falling apart to feel the need to force people to phone and cancel rather than letting them do it online.
Anyway, I tell her that I consider the transaction fraudulent and that it's disgusting that they'd pull something like this with someone who had been a customer for 6 years... and then the best thing happens, whilst waiting for a response from a supervisor on the refund she tries to put me on a payment holiday rather than cancelling my account! I had to laugh. Because yeah, I'm going to stay a customer after this. lol
Anyway, so in the end they refund me "as a gesture of goodwill" for being a customer for so long. I guess Lovefilm are just fine unless you actually find yourself having to deal with them in any way other than putting discs in the post.
LOVEFiLM - an utterly shit online renting experience? • Page 7
Pageof 7 First / Last
Psychotext 51,375 posts
Seen 5 hours ago
Registered 7 years ago
teamHAM 1,943 posts
Seen 6 hours ago
Registered 6 years ago
Oh dear. I am a Lovefilm customer and have just been thinking I might cancel lately. The "no contract, no hassle" with immediate cancellation option was one of the main reasons why I stumped up for it, so hearing what you went through is making me a little apprehensive.
And oh yes, just checked and the online cancellation option that was there when I joined up is now gone. Classy. If they fuck me about I will just cancel my card. Unfortunately I'm too used to dealing with dirty money grabbers like this.
Edited by teamHAM at 22:38:43 18-12-2012
XBox Live, Origin, PSN and Games for Windows Live Gamertag: teamHAM
cubbymoore 36,386 posts
Seen 8 hours ago
Registered 10 years ago
Better stick with my subscription then and let Stockholm syndrome kick in till I no longer mind.
DaM 12,359 posts
Seen 24 minutes ago
Registered 12 years ago
We are writing to let you know that, from 1st October, the LOVEFiLM streaming service will no longer be available on LG TVs and Blu-ray players manufactured in 2011.The fuck?! My TV will no longer "support" Lovefilm? I don't use it, it's my wife and kids...I say we claim the shitty blueray player offered, then jump to Netflix!
Continual developments to our service occasionally mean that we can no longer support applications on certain devices.
However, we would like to offer you a replacement device from Amazon's consumer electronics store at no additional cost to you so that you can continue to watch the great range of movies and TV shows from our streaming service in your living room.
nickthegun 51,445 posts
Seen 32 minutes ago
Registered 8 years ago
They probably use silverlight, which MS are phasing out and dont support whatever they are phasing in.
He totally called it