Uber - good or bad? Page 12

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  • Tonka 26 Sep 2017 08:10:19 26,256 posts
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    http://www.londonreconnections.com/2017/understanding-uber-not-app/

    ULL (the Uber company that does the driving in London) were granted a four-month extension to that licence earlier this year. This was because TfL, who are responsible for regulating taxi services in London, had a number of concerns that ULL might not meet the required standards of operational practice. These are rules that all private hire operators – from the smallest local cab firm to Addison Lee – are required to meet. Issuing a four-month extension rather than a five-year one was intended to provide the time necessary to investigate those issues further.

    On Friday 22 September, TfL announced that they believe ULL does not meet the required standard in the following areas:

    Their approach to reporting serious criminal offences.
    Their approach to how medical certificates are obtained.
    Their approach to how Enhanced Disclosure and Barring Service (DBS) checks are obtained.
    Their approach to explaining the use of Greyball in London – software that could be used to block regulatory bodies from gaining full access to the app and prevent officials from undertaking regulatory or law enforcement duties.
    Edited by Tonka at 08:18:40 26-09-2017
  • macmurphy 26 Sep 2017 08:12:11 2,353 posts
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    @spamdangled

    You're reading it wrong.

    I'm just saying people don't only get assaulted in taxis.

    So attacks happening in cabs could have happened out on the street as well.

    And my theory is that an Uber is still a safer option than bus/tube/walking.
  • Tonka 26 Sep 2017 08:35:20 26,256 posts
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    Mfolf wrote:
    Do people get sexually attached... and then contact customer services? Is this a thing?
    Apparently it is

    The facts are that on the 30 January 2016 a female was sexually assaulted by an Uber driver. From what we can ascertain Uber have spoken to the driver who denied the offence. Uber have continued to employ the driver and have done nothing more. While Uber did not say they would contact the police the victim believed that they would inform the police on her behalf.

    On the 10 May 2016 the same driver has committed a second more serious sexual assault against a different passenger Again Uber haven’t said to this victim they would contact the police, but she was, to use her words, ‘strongly under the impression’ that they would.

    On the 13 May 2016 Uber have finally acted and dismissed the driver, notifying LTPH [London Taxi and Private Hire] Licensing who have passed the information to the MPS.

    The second offence of the two was more serious in its nature. Had Uber notified police after the first offence it would be right to assume that the second would have been prevented. It is also worth noting that once Uber supplied police with the victim’s details both have welcomed us contacting them and have fully assisted with the prosecutions. Both cases were charged as sexual assaults and are at court next week for hearing.

    Uber hold a position not to report crime on the basis that it may breach the rights of the passenger. When asked what the position would be in the hypothetical case of a driver who commits a serious sexual assault against a passenger they confirmed that they would dismiss the driver and report to TfL, but not inform the police.
    http://www.londonreconnections.com/2017/understanding-uber-not-app/
  • SpaceMonkey77 26 Sep 2017 08:53:12 920 posts
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    Perhaps it might be a great idea for Uber/Lyft to add mini-cams into vehicles as standard then, like a dash cam, one on the driver & a passenger cam. Each cam (possibly solar powered) is uploaded to Uber HQ every so often & can't be edited by the driver at all, because they hold no cam feed at all. Maybe also make it so the driver can't leave their driver seat, while the passenger is on board, unless the specifically require to aid a passenger, say someone elderly/youngster/disabled. If cams don't work to a better situation, I'd be very surprised. Protect the first passenger & protect the driver/company too. If feed or cam is tampered with you will know & address.

    Mini-cams are a good idea combined with the ap, (& maybe a tiny transponder that can't be switched off at all too) so go nuts & good luck, Uber/Lyft. Buses used to have problems many years back & cams on each has quashed most of that to nothing. Could work for Uber/Lyft too.

    Edited by SpaceMonkey77 at 08:55:40 26-09-2017

    Edited by SpaceMonkey77 at 09:00:22 26-09-2017
  • You-can-call-me-kal 26 Sep 2017 09:29:28 9,800 posts
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    drhickman1983 wrote:
    https://www.londonreconnections.com/2017/understanding-uber-not-app/

    No sympathy for Uber. They had a chance to sort their shit out, they didn't, and then are acting like they're being treated unfairly.
    To be fair they're not anymore. The initial reaction was bad but they've since apologised and said they'll work towards addressing all the issues. In turn Kahn has said he'll have an open dialogue to find a solution that works for everyone.

    So yay.
  • Psychotext 6 Oct 2017 11:38:17 61,808 posts
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    Seemed like a smart decision by Apple?!?

    To improve functionality between Uber’s app and the Apple Watch, Apple allowed Uber to use a powerful tool that could record a user’s iPhone screen, even if Uber’s app was only running in the background, security researchers told Gizmodo. After the researchers discovered the tool, Uber said it is no longer in use and will be removed from the app.

    Although the entitlement isn’t intended for this, the worry is that Uber—or a hacker who managed to break into Uber’s network—could silently monitor activity on an iPhone user’s screen, harvesting passwords and other personal information. “Essentially it gives you full control over the framebuffer, which contains the colors of each pixel of your screen. So they can potentially draw or record the screen,” explained Luca Todesco, a researcher and iPhone jailbreaker. “It can potentially steal passwords etc.”
    https://gizmodo.com/researchers-uber-s-ios-app-had-secret-permissions-that-1819177235
  • reviewer 6 Oct 2017 16:32:29 4,634 posts
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    It is amazing that so many people just don't care about stuff like this just because they can save a few quid over a taxi.
  • SpaceMonkey77 9 Oct 2017 07:55:35 920 posts
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    Well, there's a silver lining on everything. Saudi Arabia has seen reason & at last legalized female drivers, which could be a big thing for them. The possibility of Uber moving out that way with female only taxis is very high, if they aren't there already & thinking about it.
  • Tonka 16 Oct 2017 10:55:50 26,256 posts
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    How did this even happen?
  • superbob85 16 Oct 2017 11:02:13 7,830 posts
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    Never knew any of this completely changed my thinking on the company.
  • SYS64738 16 Oct 2017 11:10:08 4,509 posts
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    Amazed that she posted both her email address (in her profile) AND possibly her home address (in that screenshot) for everyone to see. That's got to be asking for trouble.
  • Tonka 16 Oct 2017 11:26:40 26,256 posts
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    Also amazing that she's handling this via Twitter and threatening with BBC instead of contacting the Police.
  • whatfruitlivesagain 16 Oct 2017 11:29:06 423 posts
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    Horrible story but...

    why did she hand over cash to the driver? and secondly why did she give the driver her phone?
  • RichDC 16 Oct 2017 11:36:23 7,508 posts
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    Horrible story, but it could happen with any cab company. At least with Uber there is a full immediate record of the journey including route, vehicle and driver details.

    Will be very useful for the police investigation.

    Edited by RichDC at 11:36:47 16-10-2017
  • Load_2.0 16 Oct 2017 11:43:41 25,592 posts
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    Right if your driver takes a wrong turn or misses a turnoff on the motorway for example there is a function which allows you to submit your route for review. It also applies if the final fare differs significantly from the estimate.

    I have used it and it's a painless refund process.

    Why did the driver have her phone? Why did she give him cash? Seems a bit weird.
  • senso-ji 16 Oct 2017 11:47:03 8,021 posts
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    She may have felt threatened, so that's why she handed over her belongings. But still, she should have taken this to the police rather than than twitter.
  • Load_2.0 16 Oct 2017 11:52:32 25,592 posts
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    Yeah I guess. My main motivation in having a twitter account is to bypass standard customer service channels so I can kind of understand the approach.

    Pretty crazy bill for what should probably be a 15 quid trip.
  • Mfolf 16 Oct 2017 15:40:15 1,190 posts
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    How much - roughly- is a black cab going to charge me from Kings Cross to Brick Lane tonight? And what difference will it be if it is after midnight?
  • disusedgenius 16 Oct 2017 15:46:24 8,478 posts
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    Looks like that's a trip of 3 miles or so. I guess, based off this, that it'd be around £16, rising to £18 at night.

    https://tfl.gov.uk/modes/taxis-and-minicabs/taxi-fares
  • Mfolf 16 Oct 2017 15:48:29 1,190 posts
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    Cheers : )
  • Tonka 16 Oct 2017 17:41:52 26,256 posts
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    Uber and Lyft are not quite the future of transit that some would argue

    https://mobile.nytimes.com/2017/10/16/upshot/is-uber-helping-or-hurting-mass-transit.html
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