So I bought my first gaming mouse a roccat kone +. problem is now the scroll wheel is completely wrecked from this stupid bug,
Now I don't usually complain but i'm a massive tumblr fan and endless smooth scrolling is important.
So what are my rights ? should roccat accept the return and fix/ send/upgrade me a new one? 50 gold coins for a mouse isn't cheap
Shopping Rights and Laws (Roccat Kone)
Lukus 19,582 posts
Seen 18 hours ago
Registered 10 years ago
Have you emailed them to ask? Or read the FAQs on their website. Might be a good place to start...
Edited by Lukus at 16:01:38 29-09-2012
Paintings & Photographs
neilka Funniest Forumite, 2014 16,905 posts
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Registered 9 years ago
You paid in gold coins? Are you a character in an RPG?
CosmicFuzz 27,141 posts
Seen 14 minutes ago
Registered 8 years ago
When did you buy it? Send them an email.
I've sent in a message to their support team last night, not heard anything but it is a weekend.
With it being an amazon shop, they wont take responsibility because it is over three months.
mal 23,430 posts
Seen 50 minutes ago
Registered 13 years ago
Three months? Bought this in the UK, right? Shops claiming your electronics were only designed to last 12 months is bad enough, but 3 months? If you can prove this is because of a manufacturing fault you should have no problem invoking the Sale of Goods act, or possibly something newer by now (dunno).
Cubby didn't know how to turn off sigs!
okay thanks. will drop them an email today.