Shopping Rights and Laws (Roccat Kone)

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  • unistryker 29 Sep 2012 15:54:02 25 posts
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    Registered 3 years ago
    Hi guys,

    So I bought my first gaming mouse a roccat kone +. problem is now the scroll wheel is completely wrecked from this stupid bug,

    Now I don't usually complain but i'm a massive tumblr fan and endless smooth scrolling is important.

    So what are my rights ? should roccat accept the return and fix/ send/upgrade me a new one? 50 gold coins for a mouse isn't cheap

    Kind regards

  • Lukus 29 Sep 2012 16:01:09 19,475 posts
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    Have you emailed them to ask? Or read the FAQs on their website. Might be a good place to start...

    Edited by Lukus at 16:01:38 29-09-2012

    Paintings & Photographs

  • neilka 29 Sep 2012 16:19:08 16,531 posts
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    You paid in gold coins? Are you a character in an RPG?

    BAAANG!!!!! EXPLOTION!!!!!

  • CosmicFuzz 29 Sep 2012 16:52:33 25,637 posts
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    When did you buy it? Send them an email.

    Come listen to us discuss the Playstation Experience in Episode 11 of Open Source. zoolophage writes in!

  • unistryker 29 Sep 2012 20:32:35 25 posts
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    I've sent in a message to their support team last night, not heard anything but it is a weekend.

    With it being an amazon shop, they wont take responsibility because it is over three months.
  • mal 29 Sep 2012 20:56:42 22,839 posts
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    Three months? Bought this in the UK, right? Shops claiming your electronics were only designed to last 12 months is bad enough, but 3 months? If you can prove this is because of a manufacturing fault you should have no problem invoking the Sale of Goods act, or possibly something newer by now (dunno).

    Cubby didn't know how to turn off sigs!

  • unistryker 12 Oct 2012 09:21:28 25 posts
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    okay thanks. will drop them an email today.
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