So I bought my first gaming mouse a roccat kone +. problem is now the scroll wheel is completely wrecked from this stupid bug,
Now I don't usually complain but i'm a massive tumblr fan and endless smooth scrolling is important.
So what are my rights ? should roccat accept the return and fix/ send/upgrade me a new one? 50 gold coins for a mouse isn't cheap
Shopping Rights and Laws (Roccat Kone)
Lukus 20,794 posts
Seen 2 hours ago
Registered 13 years ago
Have you emailed them to ask? Or read the FAQs on their website. Might be a good place to start...
Edited by Lukus at 16:01:38 29-09-2012
neilka 20,377 posts
Seen 23 minutes ago
Registered 12 years ago
You paid in gold coins? Are you a character in an RPG?
CosmicFuzz 31,968 posts
Seen 1 hour ago
Registered 11 years ago
When did you buy it? Send them an email.
I've sent in a message to their support team last night, not heard anything but it is a weekend.
With it being an amazon shop, they wont take responsibility because it is over three months.
mal 28,137 posts
Seen 7 hours ago
Registered 16 years ago
Three months? Bought this in the UK, right? Shops claiming your electronics were only designed to last 12 months is bad enough, but 3 months? If you can prove this is because of a manufacturing fault you should have no problem invoking the Sale of Goods act, or possibly something newer by now (dunno).
okay thanks. will drop them an email today.
Sometimes posts may contain links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.