So I bought my first gaming mouse a roccat kone +. problem is now the scroll wheel is completely wrecked from this stupid bug,
Now I don't usually complain but i'm a massive tumblr fan and endless smooth scrolling is important.
So what are my rights ? should roccat accept the return and fix/ send/upgrade me a new one? 50 gold coins for a mouse isn't cheap
Shopping Rights and Laws (Roccat Kone)
Lukus 21,093 posts
Seen 2 hours ago
Registered 13 years ago
Have you emailed them to ask? Or read the FAQs on their website. Might be a good place to start...
Edited by Lukus at 16:01:38 29-09-2012
neilka 20,972 posts
Seen 19 seconds ago
Registered 12 years ago
You paid in gold coins? Are you a character in an RPG?
CosmicFuzz 32,136 posts
Seen 10 hours ago
Registered 11 years ago
When did you buy it? Send them an email.
I've sent in a message to their support team last night, not heard anything but it is a weekend.
With it being an amazon shop, they wont take responsibility because it is over three months.
mal 29,118 posts
Seen 8 hours ago
Registered 16 years ago
Three months? Bought this in the UK, right? Shops claiming your electronics were only designed to last 12 months is bad enough, but 3 months? If you can prove this is because of a manufacturing fault you should have no problem invoking the Sale of Goods act, or possibly something newer by now (dunno).
okay thanks. will drop them an email today.
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