Recorded Delivery Issue

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  • Peew971 12 Apr 2012 19:35:39 4,703 posts
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    A friend of mine is in a pretty bad situation regarding a phone upgrade. She lives in London but spent the last 10 days in France. While there she used the T-mobile website to upgrade and order the new HTC One S. She arrived today and the phone wasn't there and T-mobile tells her it was delivered at her old address. At said address they deny having received anything and as far as T-mobile is concerned it was delivered to the address on file so they don't care.
    Question is, since phones are sent with recorded delivery and someone signed for it while she was abroad, isn't T-mobile or Royal Mail somewhat responsible for that phone's disappearance? Or am I just high?
  • Deleted user 12 April 2012 19:38:36
    Yeah, just get the signature details off whoever has them (presumably both, and she should have a tracker number to look it up anyway), that should at least give some indication as to where it is.
  • monkehhh 12 Apr 2012 19:39:52 3,279 posts
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    Anyone can sign for it though, assuming it's "Recorded Signed For".
  • Peew971 12 Apr 2012 19:45:00 4,703 posts
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    Cheers, I'll tell her to get the proof of delivery.
    monkehhh wrote:
    Anyone can sign for it though, assuming it's "Recorded Signed For".
    As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
  • monkehhh 12 Apr 2012 19:47:11 3,279 posts
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    T-Mobile's site say they use UK Mail? But yeah, get all the information and proof you can.
  • CosmicFuzz 12 Apr 2012 19:49:05 23,390 posts
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    The postie probably just signed it and left it by the wrong door somewhere.

    My look back at one of the best sequels ever: Uncharted 2.

  • Dougs 12 Apr 2012 19:49:30 66,765 posts
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    Like RM or anyone else cares who signs for it. As long as they get a scrawl, they're happy. As meme says, check out the tracking once updated
  • neilka 12 Apr 2012 19:50:37 15,679 posts
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    The postie is probably reading this thread on his new phone right now.
  • CosmicFuzz 12 Apr 2012 19:52:11 23,390 posts
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    The postie is probably cracking one out whilst looking at pics of your friend right now.




    He lives next door you see.

    My look back at one of the best sequels ever: Uncharted 2.

  • Deleted user 12 April 2012 19:57:24
    Peew971 wrote:
    Cheers, I'll tell her to get the proof of delivery.
    monkehhh wrote:
    Anyone can sign for it though, assuming it's "Recorded Signed For".
    As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
    They never ask for ID.
  • Peew971 12 Apr 2012 19:57:28 4,703 posts
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    monkehhh wrote:
    T-Mobile's site say they use UK Mail? But yeah, get all the information and proof you can.
    Looks like they use UK Mail indeed. All the same though as someone signed for it. Somehow she might be lucky she was abroad as she can prove it wasn't her.
  • Peew971 12 Apr 2012 19:59:09 4,703 posts
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    Aargh. wrote:
    Peew971 wrote:
    Cheers, I'll tell her to get the proof of delivery.
    monkehhh wrote:
    Anyone can sign for it though, assuming it's "Recorded Signed For".
    As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
    They never ask for ID.
    Doesn't mean they're not liable does it? I know posties don't care, I get all my Shopto games through the letter box even though they're sent recorded.
  • neilka 12 Apr 2012 20:00:05 15,679 posts
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    Here's something to help her convince T-Mobile.

  • Deleted user 12 April 2012 20:02:05
    I never said they weren't liable, I said that anyone can sign for it because they don't check the ID.

    You might have to prove that the person wasn't you (her) which is unlikely to be easy. Don't expect to file a claim and get a cheque within a week.
  • Deleted user 12 April 2012 20:07:44
    Aargh. wrote:
    You might have to prove that the person wasn't you (her) which is unlikely to be easy. Don't expect to file a claim and get a cheque within a week.
    Should be pretty easy to prove it, given she wasn't in the country at the time. But yeah, unless something happens like being able to specifically pinpoint it on a known person, you're going to be waiting a while.
  • nickthegun 12 Apr 2012 20:23:31 58,948 posts
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    /scribbles signature in shape of cock
    "what's your name mate?"
    "mike rotch"

    ---------------------------------------------------------
    He totally called it

  • Peew971 12 Apr 2012 21:24:20 4,703 posts
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    Just to update, out of nowhere she received a phone call from the person who signed for it and will pick it up tomorrow.
    Cheers for the answers, could be useful in the future.
  • neilka 12 Apr 2012 21:26:25 15,679 posts
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    YOU'VE WASTED ALL OF OUR VALUABLE TIME :(
  • superdelphinus 12 Apr 2012 22:07:10 8,035 posts
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    Royal mail are liable for pretty much feck all by the way under the various strands of legislation that they are bound by , if anyone reads this in the future
  • Deleted user 12 April 2012 22:14:11
    superdelphinus wrote:
    if anyone reads this in the future
    When else can they read it?
  • grey_matters 12 Apr 2012 22:40:52 3,678 posts
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    Aargh. wrote:
    superdelphinus wrote:
    if anyone reads this in the future
    When else can they read it?
    I read it in the past. Just before I read your post in fact.
    :)
  • Peew971 12 Apr 2012 23:17:07 4,703 posts
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    superdelphinus wrote:
    Royal mail are liable for pretty much feck all by the way under the various strands of legislation that they are bound by , if anyone reads this in the future
    Even if they let someone sign RMSD without checking ID?
  • CosmicFuzz 13 Apr 2012 00:26:17 23,390 posts
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    Are they meant to check ID?

    My look back at one of the best sequels ever: Uncharted 2.

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