Ok, so now I've called customer service. They have no record of my preorder code being registered.
Looking into this a bit more, there is apparently an "issue" where you are meant to be emailed a code after you choose your game that gives you a discount.
I've got the same problem. Should it automatically reduce the cost or do you have to claim it back via a code or something?
Eat lots of fibre, it keeps you regular
Ok, so I redeemed my starter pack code for £5 offa PSN game (Escape Plan in my case). But when I go to download it from the store, it's still asking me for the full price.
Except the email never arrives.
Sony, will you EVER start getting things right?
But if I go on the website and try to put it in again, it says its already been registered. So it's obviously in the system somewhere.
Apparently this is a common problem and it's been "a bit of a nightmare". I should get a call back "within 5 working days" after they've investigated it.
Edited by darkmorgado at 14:27:57 22-02-2012
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