So, I have a little story for you tonight.|
I have an Infocus X10 projector. I use it for games and such. It's rather good, full HD, goes well with my PS3, blu-rays etc.
Some time ago I noticed the colours were a little off. I started calibrating using the on-screen settings, but no matter what I did I couldn't get the colours to look right. After a time, I was noticing the colour anomalies everywhere, and it was driving me completely bonkers. It's out of warranty, but nevertheless, I took the projector in to be serviced, with an authorised Infocus service company here in town, hoping it would be something simple and cheap, or at least the cost would be bearable. That was in the first days of July.
I got the projector back yesterday. That was after two additional visits to them: first to explain exactly what was wrong (even though they'd claimed at first they could see the fault), then when they told me it was fixed (some 600€ + VAT, which I could live with) but when I got there and we started testing, it turned out it was exactly the same as when I sent it to them. Last week, a final diagnosis: the entire optical unit has to be replaced, at the cost of 1150€ + VAT, which is 23% over here. I said "fuck it, I'm not going to pay that", paid the service fee of 20something€ and took the projector home, hoping maybe I'd be able to buy the parts on ebay or something and fix it myself, since they'd already diagnosed the problem. Yes, I'm handy like that.
In the intervening 4 months, however, I managed to get hold of the service code for the projector which gives access to a couple of service options in the on-screen menu, not available to regular customers.
This morning I got up, fired up the projector, put a test image on the screen (basically RGB gradient bars), entered the service menu where a promisingly named "Color Wheel Index" option was located and in 30 seconds got perfect colours. All it took in my case was to change that setting from 77 to 64.
Fucking. 30. seconds.
To make matters worse, as they were messing up in the innards of the projector, they let dust particles settle on the mirror behind the lens and now, on a very dark image, I can see brighter spots all over the screen.
I'm taking the projector back next week to be cleaned, and of course demanding a refund of the "service fee" which they clearly don't deserve.
If they're not as prompt in cleaning the projector, refunding the fee or apologetic enough for my liking, I'll also write to Infocus headquarters describing the experience. You never know, something might happen. I'd so love to see the complete moron of a technician who was "diagnosing" my projector to get fired.
So, here's my story. It's not pretty and not interesting, but it's mine. And now I've shared it with you, I can go have a couple of beers in celebration of having just saved myself 1150€. Plus VAT. Which would not have fixed my colours anyway.