Today I have had one of my own and I thought this might be a good thread to name and shame the company’s that have let you down and how they did it…
I ordered a new king size bed from Bensons for Beds lat mont for £1500. It’s the most I have ever spent on a bed and twice what I wanted to spend and for that price i was hoping for GREAT service.
When I ordered it at the shop I was told they could deliver in a few weeks on the 20th September (Today) and they would call me on my mobile 30 mins before delivery because I would be at work and this would give me time to get home and open up.
I got a text from Bensons on Saturday, saying it would be delivered between 08:00am and 13:00pm today.
I was at my desk all morning and my mobile did not ring.
At 13:15pm I called the delivery help line and was informed that they tried to deliver the bed at 10:15 and no one was in, so they tried the phone and it was a dead number.
I asked the girl what number they called and she said they had 2 written down one ending 895 and the other ending 985. They called the 985 (A wrong number) and not the 895 (The correct number) then left…
I politely asked WHY THE FUCK did they not call the other number on the sheet next to the wrong number..? Her answer: I don’t know, they should do…
I spoke to her manager and she tried to charge me for another delivery in a weeks time.
Me: You can fuck off… Your delivery driver called when he was at my house not the 30 mins before, also he called the wrong number, that someone in your company wrote down wrong and he did not call the correct number written next to it on the SAME delivery sheet that YOU texted me on, and you want ME to pay for another delivery in a WEEKS time…
Get me YOUR Manager..!
I explained the situation to this new Manager, whilst I chewed a brick.
They are paying for another delivery company to come to my house today and drop off the bed.
I am just waiting for a call AGAIN…!!!
Its now 15:00 and still no call...
I have had problems with delivery’s so many times.
Home deliveries just don’t seem to work.
How have you been let down..?