MS now covering E74 failures for 3 years.... Page 2

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  • Syrette 14 Apr 2009 15:32:54 43,430 posts
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    Automatic refund?

  • oceanmotion 14 Apr 2009 16:40:16 15,917 posts
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    Nice, good to see them not trying to dodge this one, better in the long run to keep your customers happy after what already happened.. Now use better DVD drives and the 360 is a winner!
  • sanctusmortis 14 Apr 2009 16:53:17 9,631 posts
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    Doesn't help me - launch machine, so 6 months out of every warranty IIRC...
  • mikew1985 14 Apr 2009 17:23:21 12,735 posts
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    But he is unlucky as it will break... and now he doesn't get a replacement :(
  • mikew1985 14 Apr 2009 17:23:22 12,735 posts
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    Post deleted
  • Syrette 14 Apr 2009 18:03:06 43,430 posts
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    Official link and description if anyone was wondering.

    http://support.microsoft.com/kb/969905

  • StixxUK 14 Apr 2009 19:12:18 7,255 posts
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    Great news.... looks like my procrastination has finally paid off!
  • Acornhead! 14 Apr 2009 19:14:44 115 posts
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    I've had 2 E74 errors it sucks
  • StixxUK 14 Apr 2009 19:26:06 7,255 posts
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    LOL their site seems to be crushed under the strain of requests!
  • MrSpew 14 Apr 2009 19:44:37 970 posts
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    My mum paid for a repair on my brother's 360 so a refund will be nice for her!
  • sanctusmortis 14 Apr 2009 19:50:09 9,631 posts
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    Smuggo wrote:
    sanctusmortis wrote:
    Doesn't help me - launch machine, so 6 months out of every warranty IIRC...

    Think yourself lucky mate. Can't be many launch machines still running these days.

    Already had RROD, so fingers crossed that'll keep it together.

    /hears drive whirr

    Or maybe not. It sounds WORSE than when they fixed it, has since it came back. Still, runs cooler.
  • Midian 14 Apr 2009 20:23:09 89 posts
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    \o/

    Mine died this weekend with this problem -pissed off it b0rked, but good to know I won't have to fork out for it :)
  • BartonFink 14 Apr 2009 20:28:46 34,888 posts
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    Any chance of Sony doing something similar for the drive failures I wonder?
  • evilashchris 15 Apr 2009 14:30:34 6,992 posts
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    Don't include anything but the bare console.

    Twitter: @COToole

  • JonFE 15 Apr 2009 14:35:46 1,447 posts
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    Inquisitor, I'd assume not.

    When mine RRoD'ed they didn't require the power brick. However the repaired console's DVD was not working and I had to return it to the repair center as soon as I got it. On this second trip there, they specifically asked for the power cable to be included.
  • Deleted user 16 April 2009 16:05:29
    Status of my (single red light E73 - but claimed 3 red lights) xbox has now changed to repaired and returned to customer \o/

    Only been gone a week. WIN.
  • ekko 29 Apr 2009 12:31:05 904 posts
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    I'm going through the online repair thing now for the E74. Did people get pre-paid boxes sent to them or did you box it yourself? From the email it's not 100% clear but it looks like I'm having to find a box and padding myself. Sigh.
  • ekko 29 Apr 2009 12:36:00 904 posts
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    Thought so. Thanks for the quick reply.
  • Aretak 29 Apr 2009 12:41:53 10,351 posts
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    They will send it back to you in a nice box with tailored foam padding though, so you'll be fine for next time. ;)
  • Luvbeers 21 Jul 2009 08:33:23 918 posts
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    My Falcon Elite just E74'd. Off to mailboxes etc.! I was reading that this is a problem with the scaler chip coming loose. I watch loads of video on my xbox and was wondering if that contributes to a short life? Or would it be the same as games? I also read that NXE is taxing the scaler.
  • Psychotext 21 Jul 2009 10:21:26 54,163 posts
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    The only thing that really makes a difference is hot / cold cycles. The more on and off it gets, the more likely it would be to die.
  • convercide 21 Jul 2009 10:22:29 6,016 posts
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    Sings to XBox:

    You're hot when you're cold, you're yes then you're no.... etcetera.

    If you can read this, you don't need glasses.

  • mr_goop 26 Jul 2009 21:48:27 6 posts
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    I've got a Falcon Elite that's about 18 months old, and today the video and/or audio have started intermittently cutting out for a few seconds. At first it was very sporadic, but now it's doing it every 2 or 3 seconds - it's totally unusable now.

    Does this sound like the beginnings of an E74, or maybe a RROD? I can't see to find anyone else on the internets reporting the same problems ...
  • Luvbeers 27 Jul 2009 08:15:57 918 posts
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    My Falcon Elite is about 20 months old. I was watching a movie and I noticed orange vertical dashed lines in the black areas of the movie. I then played a different movie and had the same vertical lines. I then put in Gears 2 and had huge pink and green blotches all over the screen. I turned it off and went to bed. In the morning when I got up I turned on the xbox and got the one red ring and the E74 screen.
  • Luvbeers 27 Jul 2009 13:59:16 918 posts
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    also try clearing your cache: http://support.microsoft.com/kb/971755/

    or do some troubleshooting: http://support.microsoft.com/kb/907586
  • steveb07 1 Oct 2009 17:01:44 855 posts
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    I'm sending mine back tomorrow. UPS said to use the original 360 box but Microsofts email is telling me not. What did everyone else do?

    PSN: IIIQuid

  • Dodgymat 1 Oct 2009 19:03:54 915 posts
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    Keep the box. MS don't want you to send it in the original box as then it's too obvious what's inside. The UPS guy should have a big bag thing to stick it in anyway, so just find any old box and tape it up.
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