This seemed the best place for my woes. Was in a one bed flat for eight months. Was there over winter, it had two storage heaters. I take long showers. We were paying about 40 a month for electricity, our final balance was 280. I'm thinking they just underestimated our usage, it's all on a meter so we just take it on the chin that they were undercharging us. There is nothing we can do right? It's pretty standard.
Here's the biggy. For the last couple of months the flush has lasted longer than usual. It would still be draining water for a bit after we flushed. We knew we were moving out so we just ignored it (it's one of those Gucci internal flushes mounted into the wall, I wasn't just too lazy to lift the lid of the cistern). Anyway we were paying about 30 a month and now our final bill is 780. I don't have that, it will pretty much cripple us. Again all metered.
Is there anything I can do? I'm not looking to blame the landlord, I should have flagged it up when it happened and didn't. Thames water are saying it's your fault pay it, they will only adjust for leakage if it is external to the property.
My argument is just that I had no idea how much water was leaking through the toilet system, they never sent anyone out to check the meter, if I had known how bad the problem was I would have fixed it. Clearly the water does not cost them that much, I feel like a mobile customer who accidentally downloads something abroad and gets a 2k bill. Fair one strictly speaking I'm responsible but I had no idea how much I was going to be charged. I'm just going to get seen off by Thames water because they can, I just feel a bit blindsided.
Is there any arbitration process or watchdog I can go through to try and get some money off my bill? Does anybody have any experience with previous? I've basically just been hit with 1k in bills and I'm a bit sad. I think with the power I'm fucked but I'm hoping for ideas about the water really.
I consider the fact I'm a tenant incidental, if I was the landlord I would not expect to pay for a problem my tenants had ignored.