Just got a RROD, NOOOOOO Page 49

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  • Deleted user 25 November 2010 10:48:57
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  • Zomoniac 3 Dec 2010 14:49:45 7,997 posts
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    Has the Xbox support page always been this bad? Requested a repair, all seemed to work, but the Print Invoice and Print Label buttons don't work, I've not had an email, and when I do a repair status with the number it gave me it says "We are sorry about this. Your order did not go through successfully." even though the other page I have open says "Your repair request has been submitted!". WTF?
  • Retroid Moderator 3 Dec 2010 15:00:13 45,311 posts
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    They redid Xbox.com recently.

    General consensus: :(
  • agparrot 3 Dec 2010 15:04:02 11,903 posts
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    Retroid wrote:
    They redid Xbox.com recently.

    General consensus: :(

    Yes, I keep happening upon loads of stuff on the new xbox.com that is missing, broken or useless. I wouldn't mind the visual rebranding if it worked, I guess, but making it all sort of pretty, AND breaking it, is annoying.

    You can also do the repair request over the phone - I've done it this way in the past and it's not too painful, although it can obviously add to the overall repair time because they send you the labels, I think.
  • mrpon 3 Dec 2010 15:07:15 29,587 posts
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    I've had that Zom, had to ring up Customer Support and get them to resend the label via email.

    Give yourself £5 or ½ gig, you're worth it.

  • starkore 5 Dec 2010 14:24:20 1 posts
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    So i sent off an Xbox to M$ for repair earlier this week, no complaints really, everythings been smooth so far. I got a message informing me of delay via email, saying they would try and ship me a console and soon as possible.

    Also, in case this is useful to anyone looking to complain or find out information about their xbox being repaired then Teleplan is the website of the company that manages the repair centre in prague; one which i have gathered a lot if not most people are having their xbox's sent to.

    Hopefully i will have it back by next week some time, currently its arrived at prague, but repair has not started *apparently*
  • RedSparrows 10 Dec 2010 12:43:57 24,258 posts
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    mine's just red ringed a few times.

    blargh.

    probably a good thing.
  • convercide 10 Dec 2010 16:18:55 6,207 posts
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    That sucks Red. Think it'd work long enough to trade it in somewhere for a new 4GB model and maybe use a couple of memory sticks for storage?

    If you can read this, you don't need glasses.

  • jabberwoky 12 Dec 2010 18:30:40 527 posts
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    Mine rroded last week!! a launch 20 gig model. It had one repair a couple of years ago so I basically got 5 years which wasn't bad. It gave me an excuse to get the slim. However the transfer cable didn't transfer everything, so I'm not sure I will trust it again......

    Also some of the saves became "unknown games". Maybe I was just unlucky.
  • mikew1985 20 Dec 2010 19:24:07 13,046 posts
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    think i just got an e74 completely out the blue :(

    Is that covered under the extended warranty now?
  • dunts 20 Dec 2010 19:25:24 4,217 posts
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    Yeah it is.
  • mikew1985 20 Dec 2010 19:33:15 13,046 posts
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    Phew, still I might just go buy a new 360 s while this is being repaired.
  • mikew1985 20 Dec 2010 19:36:17 13,046 posts
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    fecking pain though as I was just getting into Bayonetta and Deadly premonition and wanted to finish them pre christmas.
  • PenguinJim 21 Dec 2010 00:53:47 6,014 posts
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    You can towel trick it for a week or two - the repair turnaround might even be quicker in the new year if the weather improves.

    It might not even be completely knackered yet. Unplug everything, plug it back in, and try again. :)
  • mikew1985 21 Dec 2010 10:03:22 13,046 posts
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    I've tried unplugging everything, whats the towel trick isn't that just for making it rrod?
  • mikew1985 21 Dec 2010 10:27:04 13,046 posts
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    Either way, given the time of year I just went out and bought a new 360 s :/

    Seems nice enough, certainly is quiet too.

    Don't like the capacitive buttons though, why do companies insist on putting these shitty touch sensitvie buttons on every device these days?!
  • convercide 26 Dec 2010 18:14:33 6,207 posts
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    Well..... just switched on my 360 and nothing. Nothing at all. Not powering up. The power supply works as I tested it on an older one I have (which is pretty much useless as the laser is borked). My Elite looks like it is finally dead. Not even an E74 or RRoD as a final flourish.

    Which is weird as it was fine this morning...

    If you can read this, you don't need glasses.

  • Deleted user 26 December 2010 18:18:22
    Thats a pisser mate, especially at Crimbo. They really are pieces of shit, I don't think I know a single 360 owner who hasn't had one console die on them. How MS have gotten away without being forced into a product recall I will never understand.
  • convercide 26 Dec 2010 18:25:20 6,207 posts
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    Well it's the third time this baby has done it. It was the E74 this time 2 years ago. This time last year it RRoD'd. Now it is just dead. The MS contact centre isn't open 'til tomorrow but I'm pretty sure this isn't covered in their 3 year warranty. Unless they see that it has been in twice before and possibly do something. Which I doubt.

    If you can read this, you don't need glasses.

  • Deleted user 26 December 2010 18:27:26
    Doesn't sound good. Might be time to fill it with homemade explosives and get some payback.
  • Retroid Moderator 26 Dec 2010 19:29:27 45,311 posts
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    Rage_Quit_Rob wrote:
    How MS have gotten away without being forced into a product recall I will never understand.
    Putting aside a billion dollars for free repairs / replacements seems to have served them reasonably well.
  • convercide 27 Dec 2010 07:40:16 6,207 posts
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    Ok.... it's working now but then I got an E71 error (apparently a dashboard error) then it worked fine. It then RRoD'd and now is again working. I think it definitely needs repairing.

    If you can read this, you don't need glasses.

  • Lotos8ter 27 Dec 2010 08:52:02 2,366 posts
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    Sorry to hear that Con - you could always tell the repair centre that it RROD'd so that they repair it free. I had one with an intermittent fault and they repaired it once I told the woman on the phone about the RROD.

    Fiat Lux

  • dazcox5181 27 Dec 2010 11:56:06 312 posts
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    Too much to hope my original White 360 RRODs so I can convince myself to get the slim! Hoping between kinect and fallout:nv plus turning the heating up I can get it to die (second repair from MS bought at launch, now has the fans on high after last repair and is really loud all the time!)

    http://gizmodad.co.uk

  • DaisyD 27 Dec 2010 12:01:12 11,826 posts
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    I got the three red rings a couple of months ago but have yet to deal with it. Going to buy some sales games and get it fixed in the new year :D

    El_MUERkO
  • PenguinJim 27 Dec 2010 12:01:18 6,014 posts
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    dazcox5181 wrote:
    Too much to hope my original White 360 RRODs so I can convince myself to get the slim! Hoping between kinect and fallout:nv plus turning the heating up I can get it to die (second repair from MS bought at launch, now has the fans on high after last repair and is really loud all the time!)
    If it's "expendable" you could try popping it open and taking a few kg of crap out of the fans. And if you hear of a good 360-S price while your old 360 is open... well, it's easy enough for a fan-cleaning toothpick to slip and smash a PCB or two. ;)
  • Deleted user 27 December 2010 12:07:18
    convercide wrote:
    Ok.... it's working now but then I got an E71 error (apparently a dashboard error) then it worked fine. It then RRoD'd and now is again working. I think it definitely needs repairing.
    you were pushing your luck! you should have traded it in for a 360s when it was working. ;)
  • Bunda 27 Dec 2010 12:10:28 5,241 posts
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    convercide wrote:
    Well..... just switched on my 360 and nothing. Nothing at all. Not powering up. The power supply works as I tested it on an older one I have (which is pretty much useless as the laser is borked).
    Just switch the drives?
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