What's with play.com?

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  • macksed 30 May 2008 18:34:38 3,798 posts
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    the last three things I've ordered from them have taken more than a week to arrive (after date of 'posting')...and the last two things i ordered were 'posted' last friday and they haven't come yet either!... is it them or the royal mail??? - - they used to be so quick!
  • Aretak 30 May 2008 18:37:26 10,368 posts
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    Play.com have never been "quick" in the time I've been using the internet.
  • macksed 30 May 2008 18:41:00 3,798 posts
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    o .... :S maybe i was just lucky, my first 10 or so orders all came within a couple of day of me ordering... hmm
  • Dante_Cubit 30 May 2008 18:43:03 1,928 posts
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    They are a really good company but as has been said, they were never quick. I usually expect 5 days to recieve anything I order and it is rarely any quicker.
  • Stickman 30 May 2008 18:43:14 29,666 posts
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    I think Aretak's just been unlucky. Play always used to be very good, couple of days turnaround for everything, games on release day, etc.

    I think they've just got to big for them to handle everything.

    THIS SPACE FOR RENT

  • Aretak 30 May 2008 18:44:21 10,368 posts
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    Stickman wrote:
    I think Aretak's just been unlucky.
    I've ordered from them about 50 or 60 times over the years. That's some run of bad luck.
  • Stickman 30 May 2008 18:45:28 29,666 posts
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    Aretak wrote:
    Stickman wrote:
    I think Aretak's just been unlucky.
    I've ordered from them about 50 or 60 times over the years. That's some run of bad luck.

    You have my sympathies. ;)

    I must have been lucky then I guess. Like macksed, they always used to get stuff to me within a couple of days. Not now though.

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  • Whizzo 30 May 2008 18:49:31 43,228 posts
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    99.9% of everything I've ordered from Play has turned up 2-3 days after being sent, which according to my order history is now 374 items...

    Thank god I've signed up to Quidco now!

    This space left intentionally blank.

  • Mr-Brett 30 May 2008 18:53:21 12,840 posts
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    Could be where you are as they dispatch from the Channel Isles (which is basically France).

    At home (Cornwall) I get they within a few days but at Uni (Middlesbrough) it's more like a week.

    Level 37 Social Justice Warrior

  • funkstar 30 May 2008 19:08:04 1,194 posts
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    Mr-Brett wrote:
    Could be where you are as they dispatch from the Channel Isles (which is basically France).

    At home (Cornwall) I get they within a few days but at Uni (Middlesbrough) it's more like a week.

    big stuff (like rock band instruments) comes from mainland UK as i found out when it took 5 days to arrive when i assumed it was coming from 2 miles down the road from me

    The Lives of Nobody Important Paperback

  • reddevil93 30 May 2008 19:11:06 11,876 posts
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    I don't find them too bad. For instance I ordered a CD from the on Sunday and got it today. Not bad, considering Monday was a Bank Holiday and the fact I live in Ireland.

  • macksed 30 May 2008 19:34:27 3,798 posts
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    gah! It's quite frustrating because they have two distribution centres... one in jersey, and one in Leicestershire... I live in Leicester! i wish i could just go there and pick it up!
  • cubbymoore 30 May 2008 19:36:39 36,501 posts
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    Ever since they changed their site it's gone downhill. Long live nostalgia!
  • PhoenixFlames 30 May 2008 19:42:10 9,197 posts
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    I ordered a 2.5" hard drive. It never arrived. I had to wait 21 days before I could submit a complaint. They say they are sending it to me again. It has been another 4-5 days.

    However, every game/DVD I have ordered has arrived just fine.

    I get the impression that stuff from their PC dept is sent from a different warehouse or they are simply the middle man for another company for this stock.

    PSN - phoenix1flames

  • Restart 30 May 2008 20:48:45 4,819 posts
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    Their delivery has got worse since they started using Shitty Link as their main courier.

    You should feel lucky that you get your packages at all. All of my recent purchases have either gone missing, or arrive so badly damaged that I've had to send them back.
  • dnbuk 30 May 2008 22:14:08 4,957 posts
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    Never had a problem with them and GTA and rock band both turned up on release day.
  • billythekid 30 May 2008 22:16:23 11,223 posts
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    dnbuk wrote:
    Never had a problem with them and GTA and rock band both turned up on release day.

    +1
  • President_Weasel 30 May 2008 22:45:40 9,492 posts
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    aw no, not City Link. Time to boycott Play.com til they change courier, methinks
  • Freek 30 May 2008 22:57:13 7,687 posts
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    Dante_Cubit wrote:
    They are a really good company but as has been said, they were never quick. I usually expect 5 days to recieve anything I order and it is rarely any quicker.

    Depends on what your definition of quick is. Ordered something from Bol.com, the local dutch version of the site (i live in the Netherlands), it took more then a week to arive and they charge me local delivery fees.
    Ordered something from Play a few weeks later and it arived in 5 days, from outside the country and they don't charge anything.

    Then again it usually takes Play a week and a half to deliver something to my neck of the woods. But it's free shipping.
  • macksed 31 May 2008 14:15:52 3,798 posts
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    argh! still haven't got something that was posted last friday! aand i got a bluetooth headset they posted last saturday... and it doesnt work! i know thats not their fault but still... and play.com are telling me its too soon after they posted it for me to ask if i can send it back... wtf?!
    :@
  • Kostabi 31 May 2008 15:28:48 4,986 posts
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    President Weasel wrote:
    aw no, not City Link. Time to boycott Play.com til they change courier, methinks

    I don't think they use them exclusively. For small expensive items they seem to use Parcel Force still.
  • HiddenAway 31 May 2008 15:34:47 14,930 posts
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    I'm getting worried now. I ordered an 8GB memory stick from them on Saturday and would have expected it to arrive by now.

    On the other hand, I bought 2 items from Amazon yesterday morning, asked for free delivery and received them this morning! Though I think it's because one of them cost nearly £100 :p

    On Twitter: @HiddenAway1

  • macksed 31 May 2008 15:39:59 3,798 posts
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    lol... well I'd hope that wouldnt make much difference?... the thing i havent got yet (which they posted last friday) was £95! ...and i dont get how they decide what kind of postal service they're going to use either... they only used signed for delivery once and that was for GTA SA (£30)... im just a bit obfuscated :( :s
  • Kostabi 31 May 2008 15:44:23 4,986 posts
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    No tracking number for the order in your order history? They normally send out items at that cost with a minimum of signed for delivery. I'd give 'em a ring and see what's up.
  • macksed 31 May 2008 15:48:03 3,798 posts
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    nope - nothing! just says it was posted on the 23rd :S
  • ecu 31 May 2008 15:48:21 77,103 posts
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    Play have always been ridiculously fast for me. I've ordered tons of things from them, they always arrive on time.
  • Kostabi 31 May 2008 15:49:22 4,986 posts
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    I'd definitely give them a ring, at the very least they'll be able to tell you how they posted it which might help.

  • macksed 31 May 2008 15:54:16 3,798 posts
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    yeah, I think I will... its so frustrating that you have to wait 21 days to tell them you've not received something... I need it by then end of June... hopefully it will all be sorted by then (who knows..i might get it on monday!)
  • Katsumoto 31 May 2008 16:03:40 1,358 posts
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    Similar experiences here. Used to arrive within 2 days at the most, no matter what I ordered. Used to buy stuff from them every week. Now it takes at least a week for things to turn up, and on more than one occasion they have sent me the wrong thing! I'm still waiting for a refund on something they made me send back to them via special delivery for 8 quid.

    Grr, argh etc. I use dvd.co.uk where possible now
  • macksed 31 May 2008 16:05:40 3,798 posts
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    :D YAY! i rang them up and the lady on the phone (samantha) was sooo very helpful. She said they sent it out by parcel force and they've lost its tracking number, so they're sending me another one today! and also, I'd got a bluetooth headset today that wasnt working and the site wasn't letting me ask to return it so she sorted that out as well!

    My faith in play.com has been somewhat restored!

    (thanks Kostabi for suggesting i ring them... I would have just waited the 21 days if not! lol)
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